Display Agent Status - Avaya 3905 User Manual

Call Center supervisor features

Display Agent Status

The Display Agent feature gives you a summary of the current status of all
agent positions for which you have Agent Keys information displayed.
DisplayAgt
/
Agent
positions not
logged in
Agent
positions
available to
Forward Callers Redial
receive calls
52
NMD IDL NR
1 2
Quit
1. Press the Display Agent
display shows a summary of the cur-
rent status of all agent positions in
the ACD group. If you supervise
other ACD groups, you need a
play Agent Key for each group.
2. Press the Goodbye
display.
SDN ACD
1 0 8
Copy
3. Your display shows information
similar to the example above.
Note: The information is displayed for 12
seconds, until you press another feature
key, or until a call is presented on your
In-Calls Key.
Key. The
Dis-
Key to clear the
Agent positions
on active ACD
calls
Agent positions
logged in but
currently on
non-ACD calls
Agent postions
logged in but
temporarily unable
to receive calls
553-9096B