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900.xx System software error
Notes:
Before troubleshooting:
•
Perform the
•
Determine the operating system used when the error occured. If possible determine whether a PostScript
or PCL file was sent to the device when the error occured. Ask the customer which Lexmark Solutions
applications are installed on the device.
Step
Action and questions
1
POR the device.
Does the error reoccur?
2
• Write down the exact 900.xx error code displayed
on the device.
• Turn the device off.
• Clear the print queues.
• Disconnect all communication cables, and remove
all memory options.
• Remove all ISP and modem cards.
• Restart the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
3
Check all the cables connected to the RIP board for
proper connectivity.
Are the cables properly connected?
4
Properly connect the cables to the RIP board. Restart
the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
5
Replace the RIP board, and restart the device.
Does this fix the problem?
Note: If an error, different from the original 900.xx, is
displayed, consult the service check for that error.
6
Print the following:
• Error log
• Menu settings page
• Network settings page
Does the 900.xx error reoccur while these pages
were printing?
7
Re-attach the communications cable. Restart the
printer to operating mode. Send the printer a print job.
Does the 900.xx error reoccur?
Note: Before performing this step, write down this
information about the file being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)
"Steps before starting the 9yy service checks" on page
2-60.
Yes
No
Go to step 2.
Problem
resolved.
Go to step 3.
Go to step 6.
Go to step 5.
Go to step 4.
Go to step 5.
Go to step 6.
Problem
Go to step 31.
resolved.
Go to step 31.
Go to step 7.
Go to step 8.
Go to step 10.
Diagnostic information
7541-03x
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