Advanced Operations; Video Calls And Security; Call Functions; Agent Greeting - Cisco 8941 User Manual

Advanced Operations

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Video Calls and Security

The audio for a call can be secure or nonsecure. Similarly, the video stream for a call can be secure or nonsecure.
Depending on the system configuration, the Secure icon displays when only audio stream is secure or when
both audio and video streams are secure. For more information, contact your system administrator.
When you are in a video call, the video part of the call can fail because of insufficient network bandwidth.
The audio part of the call continues, but the video part of the call does not occur. If you require the video part,
hang up, wait a few minutes, and start the call again. If there is still insufficient bandwidth, contact your system
administrator.
During an audio-only call, press the Video Mute button to start video for the call (if the phone on the other
end of the call can support video). If you are on an audio-only call and the other party sends a video request,
a window displays for you to enable or decline the video.

Call Functions

This section provides information about some of the advanced call functions that are available on Cisco IP
Phones.

Agent Greeting

Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
Video Calls and Security, page 61
Call Functions, page 61
Feature Buttons and Softkeys, page 64
Survivable Remote Site Telephony Overview, page 65
VPN Client, page 68
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
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