View Call History; View Call Record Details - Cisco 8941 User Manual

View Call History

Calls for the same caller ID and phone number are grouped together only when they occur in chronological
order. For each group, the time of the latest call and the number of calls, such as "(3)," displays:
• Incoming (Received) and outgoing (Placed) calls are grouped together.
• Missed calls are grouped together in a separate group.
Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a
normal call, and these calls are not grouped even when they are next to each other in the list.
A plus (+) symbol on entries in call history, redial, or call directory indicates that your phone is set up to list
international calls. For more information, see your system administrator.

View Call History

Procedure
Step 1
Press Applications
Step 2 Select Call History.
If multiple lines exist, select All Lines or the required line.
Step 3 Scroll and select a call record or call group if available.
Step 4 Press Exit to return to the Applications screen.

View Call Record Details

Procedure
Step 1
Press Applications
Step 2 Use the Navigation pad and Select button to scroll and select Call History.
Step 3 Select a call record or group and press Details. You may need to press the More softkey first.
When you are on a call record, you can also press the right arrow on the Navigation pad to display the call
details (may be reversed on phones that use a right-to-left mode, such as for Arabic).
• For each individual call, the Details screen displays the line information in the upper right corner, such
• For each call group, the details shown are the same as for an individual call. The only difference is that
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and
SIP)
38
.
.
as "Line: 5782," and the call name, call number, alternate number (if available), call disposition (call
type), call duration, and time of the call.
the multiple call-related information is shown, such as call disposition (call type), call duration, and time
of call, because this is a group of calls (Placed/Received or Missed). In a group of Missed calls, individual
records show no call duration.
Call History