Manage Calls; Divert A Call; Transfer Call To Another Number - Cisco 8941 User Manual

Manage Calls

Manage Calls

Divert a Call

Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone
number. For more information, contact your system administrator.
You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the
target number (voicemail or predetermined number set up the system administrator).
Procedure
Step 1
To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Divert.
Otherwise, press Divert to redirect the current, active call.
Step 2 To redirect an incoming call while not on a call, press Divert.
Step 3
To redirect a held call, press Divert.

Transfer Call to Another Number

Transfer allows you to redirect a connected call from your phone to another number:
• You can redirect a single call to another number that you specify.
• You can also connect two calls on one line or two different lines to each other (without remaining on
Before completing a transfer procedure, you can press Release or Cancel to cancel the transfer or you can
press Swap to toggle between calls, which allows you to speak privately with each party.
Procedure
Step 1 Start with an active call (not on hold).
Step 2
Press Transfer
• Press the pulsing green session button of a held call (right side).
• Enter the transfer recipient's phone number.
• Scroll to a Call History record and press Call.
• Press a speed-dial button.
• Press Speed Dial, enter a speed-dial number or highlight the number you want to call, and press Speed
• Press Active Calls and select a held call. The transfer completes immediately.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and
SIP)
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the line yourself).
and do one of the following to enter the transfer recipient's phone number:
Dial again.
Basic Operations