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Cisco 8941 User Manual

Cisco 8941 User Manual

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Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
First Published: January 01, 2012
Last Modified: July 29, 2013
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 8941

  • Page 1 Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: January 01, 2012 Last Modified: July 29, 2013 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Dial from Call History Edit Number from Call History Clear Call History Delete call record from Call History Preferences Ringtone Change Ringtone Brightness Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 4 Phone contacts C H A P T E R 3 Corporate Directory Search and Dial Contact Search and Dial Contact While On Call Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 5 Add Yourself to Call On Shared Line Call Back Set Up Call Back Notification Call Forward Forward All Calls Call Park Park and Retrieve Call Using Park Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 6 Determine If Shared Line Is On Hold Remote Hold Hold Reversion Respond to Hold Reversion Notification Hunt Groups Sign In and Out of Hunt Group Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 7 Mute Phone Mute Video On-Hook Dialing Dial number On-Hook Dial Number On-Hook with Call Log Filtering Plus Dialing Dial International Number Privacy Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 8 Change Voice Message Indicator Setting Per Line Change Audible Voice Message Indicator Setting Per Line Change Ring Settings Per Line Edit Line Text Label for Phone Display Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) viii...
  • Page 9 Edit Fast-Dial Phone Number Delete Fast-Dial Personal Address Book Entry Mobility Settings Add New Remote Destination Create Access List Plugins Access Plugins Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 10 Cisco product security overview Accessibility Features Additional Information Warranty C H A P T E R 9 Cisco one-year limited hardware warranty terms Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 11: Your Phone

    • Power-save mode • Handset rest Phone connections Use the following figure to help you connect your phone to the corporate IP telephony network. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 12: Cisco Unified Ip Phone 8945

    Network port (10/100 SW) with IEEE 802.3af and 802.3at power enabled Cisco Unified IP Phone 8945 The Cisco Unified IP Phone 8945 provides these features: • Phone connections Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 13: Phone Connections

    Use the following figure to help you connect your phone to the corporate IP telephony network. DC adapter port (DC48V) Computer port (10/100/1000 PC) connection Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 14: Bluetooth

    This section contains information about the Cisco Unified IP Phones 8941 and 8945. Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 15: Buttons And Hardware

    (left side) are used to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called Line buttons. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 16 Softkey buttons Allows you to access the softkey options (for the selected call or menu item) that displays on your phone screen. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 17 Mutes the video from the phone screen during a video call. When Video Mute is on, the Video Mute button is lit red. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 18 Personal Directory, Corporate Directory, or Call History. Use this button to exit from a feature and return to your home screen. Phone Speaker Speaker for the phone. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 19: Phone Screen

    LED is lit red. Phone Screen The way that your system administrator set up your phone determines what displays on your phone screen. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 20: Phone With Single Line

    If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call. For more information, contact your system administrator. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 21: Power-Save Mode

    Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 22: Adjust Handset Rest

    Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 23: Phone Applications

    Calls for the same caller ID and phone number are grouped together only when they occur in chronological order. For each group, the time of the latest call and the number of calls, such as “(3),” displays: Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 24: View Call History

    While on a connected call, press Show Details to show the Call Details screen. This screen displays single call information and call duration and updates every second. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 25: Filter Call History

    To display the Call History screen, press the up arrow on the Navigation pad. • Press Call. • Pick up the handset. • Press Select. • Press Speakerphone or Headset Step 4 Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 26: Edit Number From Call History

    You may need to press More first. Step 5 To delete a call group, press Delete to delete all calls in the group. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 27: Preferences

    Use the Navigation pad and Select button to scroll and select Preferences. Step 3 Select Brightness. • To increase brightness, press the up arrow on the Navigation pad. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 28: Wallpaper

    Select Yes to enable automatic video transmission or No to disable the feature. Step 5 Press Apply to apply the feature, or press Return to return to the Setup screen. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 29: Adjust Brightness

    (available on the phone with SCCP firmware) for Firmware Release 9.3(4) and later. Available menu options include: Video calls Enables or disables video calls for the phone. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 30: Enable Video Transmit

    Step 5 Select On to enable video calls or Off to disable video calls. Step 6 Press to return to the previous screen. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 31: Enable Automatic Video Transmit

    • To decrease brightness, press the down arrow on the Navigation pad. Step 5 Press Save to set the brightness, or press Exit to return to the previous screen. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 32: Enable Video On Pc

    Enable Video on PC When you connect a PC to your Cisco Unified IP phone PC port and login to a CAST client (for example, Cisco Jabber), you can send and receive video on the PC while the audio remains on the phone.

  • Page 33: Change Headset Sidetone Level

    View Accessories List Procedure Step 1 Press Applications Step 2 Use the Navigation pad and Select button to scroll and select Accessories. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 34: View Accessory Details

    Press Return to return to the Accessories screen. Add Bluetooth Accessory This procedure applies to the Cisco Unified IP Phone 8945 only. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 35: Delete Bluetooth Accessory

    This procedure applies to the Cisco Unified IP Phone 8945 only. Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 36: Disconnect Bluetooth Accessory

    • IP Address (some phones display IPv4 Address and IPv6 Address) • MAC Address • Active Load • Last Upgrade • Active Server • Stand-by Server Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 37: View Phone Information

    To view VPN status messages, press Applications and then select Administrator Settings > Status > Status Messages. For more information, contact your system administrator. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 38: Connect Through Vpn

    VPN Enabled is Off, the option is dimmed. • View VPN status: The VPN Status field displays Connected or Not Connected. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 39: Chapter 3 Phone Contacts

    • Press Dial. • Press Select. • From the keypad, press the number that displays in the upper right corner of the contact label. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 40: Search And Dial Contact While On Call

    • User Options web pages—Using User Options web pages, you can also set up and use your Personal Directory. Related Topics User Options, on page 77 Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 41: Personal Directory Options

    Step 1 On your User Options web page, select User Options > Personal Address Book. Step 2 Specify search information and select Find. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 42: Dial Number From Personal Directory

    Press Phones to modify a phone number. Step 8 Pres Update. Fast-Dial Codes with Personal Directory The following sections describe using the fast-dial codes with Personal Directory. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 43: Assign Fast-Dial Code To Personal Address Book Entry

    Select the fast-dial code that you want to delete and press Remove. You may need to press More first. Step 5 Select the index to delete. Step 6 Press Remove. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 44: Cisco Unified Ip Phones 8941 And 8945 User Guide For Cisco Unified Communications Manager 9.0 (Sccp And

    Phone contacts Fast-Dial Codes with Personal Directory Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 45: Chapter 4 Voice Messages

    You can set up the visual message waiting lamp using your User Options web pages. • Look for a Message icon on a line label The red background indicates that there are new voice messages. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 46: Listen To Voice Messages

    Step 1 To listen to voice messages, press the Messages button Step 2 Follow the prompts to listen to your voice messages. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 47: Calling Features

    Hold, page 55 • Hold Reversion, page 56 • Hunt Groups, page 57 • Intercom, page 58 • Line Status, page 59 Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 48: Feature Buttons And Softkeys

    Dedicated feature button Programmable feature Softkey button Answer Barge and cBarge Call Back Call Forward All Call Park Call Park Line Status Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 49: Cisco Unified Ip Phones 8941 And 8945 User Guide For Cisco Unified Communications Manager 9.0 (Sccp And

    Monitoring and Recording Mute (Audio) Mute (Video) Other Pickup Privacy Quality Reporting Tool (QRT) Queue Status Redial Speed Dial Speed Dial Line Status Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 50: Survivable Remote Site Telephony Overview

    The Active Calls softkey does not display. Conference List Transfer Transfer to Active Calls (Direct Transfer) Auto Answer Call Waiting Caller ID Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 51: Divert

    Remote Hold Calls appear as Local Hold calls. Meet Me The Meet Me softkey does not display. PickUp The softkey causes no action. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 52: Agent Greeting

    When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time. Your system administrator sets up the default time. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 53: Answer Oldest Call First

    The Headset button is illuminated. • The headset is connected to the phone. Otherwise, calls ring normally and you manually answer them. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 54: Auto Answer With Speakerphone

    Press Exit to exit the confirmation screen. Your phone alerts you when the line is free. Step 3 Press Dial to place the call again. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 55: Call Forward

    Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded. Step 3 To verify that your calls are forwarded, look for: • A Forward All icon in the line label. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 56: Call Park

    Line Status, on page 59 Park and Retrieve Call Using Park Procedure Step 1 During a call, press Park, then hang up. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 57: Park Call Using Assisted Directed Call Park

    Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press Resume to resume the call on your phone. Step 2 From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve the call. Step 3...

  • Page 58: Park Call Using Manual Directed Call Park

    Your system administrator sets up your call pickup group and your call pickup softkeys, depending on your call-handling needs and work environment. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 59: Answer Call Using Pickup

    If the call rings, press Answer to connect to the call. Answer Call Using Group PickUp and Phone Number Procedure Step 1 Perform one of the following actions: Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 60: Answer Call Using Other Pickup

    The phone automatically switches the line to display the call. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 61: Client Matter Code

    Step 3 Wait for the party to answer (or skip to step 4 while the call is ringing). Step 4 Press Conference. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 62: Join Calls Into Conference

    When you place a call to another party, and the person you called creates a conference with a third Note phone, the Show Details softkey only displays for the person who created the conference. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 63: Remove Conference Participants

    Your system administrator sets up a line button or softkey on your phone for DND with the ringer and visual notifications off by default. However, you can change your DND options from your User Options web pages. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 64: Turn Dnd On And Off

    Dial on your phone, you must set up Fast Dial on your User Options web page. Related Topics Fast Dial Setup, on page 89 Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 65: Place Call With Fast Dial Button

    Step 2 To resume the highlighted call, do one of these: • Press Hold again. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 66: Swap Between Holding And Active Calls

    Hold Reversion notifies you when a call is left on hold. A Hold Reversion notification is similar to a new call notification and includes these cues: • Single ring, repeating at intervals Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 67: Respond To Hold Reversion Notification

    Press Hunt Group again to sign out. Display Queue Statistics Use the queue statistics to check the status of the hunt group queue. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 68: Intercom

    Step 3 Listen for the intercom alert tone, then begin speaking. Step 4 Press Intercom to end the call. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 69: Receive Intercom Call

    Line is in a Do Not Disturb (DND) state. Line status indicators can be set up on speed-dial buttons by your system administrator and can be used with these features: Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 70: Malicious Call Identification

    The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 71: Host Meet Me Conference

    • When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message.

  • Page 72: Turn On Or Off Mobile Connect To All Remote Destinations From Desk Phone

    Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 3 Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 73: Hand Off Call From Mobile Phone To Desk Phone

    The phone places any active calls on hold, and the second call becomes active. The phone screen text changes based on the active call and the number of calls on the line. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 74: Switch Between Multiple Calls On Same Line

    Press Conference to add the participant to your call. This step is not required if you are adding the participant from a separate line that has only one connected call. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 75: Transfer Two Calls On Same Line

    ◦ Press Answer or line button to answer the call. ◦ Press the line button of another line to view the list of incoming calls on that line. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 76: Shared Line

    987. When the desired number displays, you can select it to place the call to that number. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 77: Dial Number On-Hook

    When you see phone numbers with the + sign in them, you can select and dial the entry without having to add digits for international calls. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 78: Dial International Number

    • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 79: Report Phone Problems

    (six short beeps with brief pauses). • When the Play Secure Indication Tone option is disabled, no tone plays. For more information, contact your system administrator. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 80: Shared Lines

    Client Matter Code (CMC), or additional digits (such as a user extension, a meeting access code, or a voicemail password). These numbers usually require you to input pause characters in the digit string. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 81: Place Call With Speed-Dial Button

    Enter the speed-dial code and press Speed Dial again to complete the call. Transfer Transfer allows you to redirect a connected call from your phone to another number: Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 82: Transfer Call To Another Number

    If you are on an audio-only call and the other party sends a video request, a window displays for you to enable or decline the video. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 83: Video Calls And Security

    The call is now placed on your phone. Step 6 To end a call, select Hang up or hang up your handset. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 84: Use Webdialer With Another Online Corporate Directory

    WebDialer is used. Calls will automatically dial after you select a contact from the Cisco directory. • Disable Auto Close: If selected, the call window does not close automatically after 15 seconds. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 85: Sign Out Of Webdialer

    Sign Out of WebDialer Sign Out of WebDialer Procedure Select the Sign Out icon in the Make Call or Hang Up window. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 86: Cisco Unified Ip Phones 8941 And 8945 User Guide For Cisco Unified Communications Manager 9.0 (Sccp And

    Calling Features Sign Out of WebDialer Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 87: User Options

    You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

  • Page 88: Sign In And Out Of User Options Web Pages

    Enter your password in the Password field. Step 6 Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. Step 7 To sign out of your User Options web pages, select Logout.

  • Page 89: Customize Do Not Disturb Options

    If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. Step 5 In the Incoming Call Forwarding area, select call forwarding settings for various conditions. Step 6 Select Save. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 90: Change Voice Message Indicator Setting Per Line

    In the Ring Settings area, set the option for Ring Setting (Phone Idle) and Ring Setting (Phone Active) from the drop-down menus. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 91: Edit Line Text Label For Phone Display

    2 seconds. It also allows you to separate FAC and CMC from the other digits in the speed-dial string. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 92: Cisco Unified Ip Phones 8941 And 8945 User Guide For Cisco Unified Communications Manager 9.0 (Sccp And

    • Automated phone system response, required 4 seconds after the call is connected: 56789# To access this destination, specify the following speed-dial string: 95556543,1234,9876,,56789# Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 93: Set Up Speed-Dial Buttons

    Select a service by using one of these feature buttons: • (Feature button that your system administrator sets up) • Messages • Applications • Contacts Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 94: Subscribe To Service

    On your User Options web page, search for services. Step 2 Select a service name. Step 3 Change the information and select Save. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 95: Add Service To Programmable Feature Button

    Your PIN and password allow you to access different features and services. For example, use your PIN to sign in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, contact your system administrator.

  • Page 96: Change Pin

    • Personal Address Book (PAB), which can also be accessed from your phone • Fast Dials, which can also be accessed from your phone • Cisco Unified Communications Manager Address Book Synchronizer Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 97: Personal Address Book Setup

    Step 1 On your User Options web page, select User Options > Personal Address Book. Step 2 Specify search information and select Find. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 98: Edit Personal Directory Entry

    Step 3 Select Service URL. Your system administrator sets up your phone to display services. For more information, contact your system administrator. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 99: Fast Dial Setup

    Step 4 Select a phone number in the Search Results area. Step 5 (Optional) Change the fast-dial code. Step 6 Select Save. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 100: Assign Fast-Dial Code To Phone Number Without Personal Address Book Entry

    Search for the fast-dial entry that you want to edit. Step 3 Select a component of the entry. Step 4 Change the phone number. Step 5 Select Save. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 101: Delete Fast-Dial Personal Address Book Entry

    Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.

  • Page 102: Create Access List

    Matches any number of digits. For example, 408! matches any number starts with 408. Used as a single digit for exact match. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 103: Plugins

    You can view plugins only if your system administrator has set them up for you. Procedure On your User Options web page, select User Options > Plugins. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 104: Cisco Unified Ip Phones 8941 And 8945 User Guide For Cisco Unified Communications Manager 9.0 (Sccp And

    User Options Access Plugins Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 105: Frequently Asked Questions And Troubleshooting Tips

    Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed depends on the call or item you have selected. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 106 Speed Dial softkey again. • Press the Active Calls softkey and select a held call. The transfer completes immediately. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 107 1 Press the Applications button. 2 Use the Navigation pad and Select button to scroll and select Running Applications. The disclaimer required for remote workers reappears. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 108: Troubleshooting Tips

    You are unable to access your User Options web pages. Possible Cause Your password needs to be reset. Solution Contact your system administrator. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 109: Product Safety, Security, Accessibility, And Related Information

    Note Not all Cisco IP Telephony products support external devices, cords or cables. For more information, consult the documentation for your phone. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 110: Bluetooth Wireless Headset Performance

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...

  • Page 111: Fcc Receivers And Class B Digital Statement

    • You can access the Cisco website at this URL: http://www.cisco.com/ • Cisco Unified IP Phone 8941 and 8945 quick start guides and end-user guides: http://www.cisco.com/en/US/products/ps10451/products_user_guide_list.html Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 112 • Cisco international websites: Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 113: Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 114 Warranty Cisco one-year limited hardware warranty terms Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 115 Line Status Call Pickup Bluetooth 4, 22, 24, 25, 26 Call Waiting accessory 24, 25, 26 conference Divert connect delete Fast Dial Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-1...
  • Page 116 See brightness contrast. See brightness create 81, 92 access list for Mobile Connect Group Pickup, description phone line label Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-2...
  • Page 117 See sign in and out 31, 87 search 31, 87 password Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-3...
  • Page 118 52, 72 record and monitor conference calls Redial transfer calls a number description remote destination, See user options Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-4...
  • Page 119 Cisco Directory sign in and out with corporate directory user settings 85, 86 wideband headset change browser password Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-5...
  • Page 120 Index Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-6...

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