How Do I Silence A Ringing Call If I'm On A Call; How Can I Resume A Call That Is On Hold; Why Do Softkeys Keep Changing - Cisco 8941 User Manual

How Do I Silence a Ringing Call If I'm On a Call?

Answer
To redirect an incoming (ringing) call while on another call, highlight the incoming call, and then press Divert.
Otherwise press Divert to redirect the current, active call.

How Do I Silence a Ringing Call If I'm On a Call?

Question
How do I silence a ringing call, if I'm on a call?
Answer
You can silence the incoming (ringing) call. Press Volume down once, and then let the incoming call go to
the target number (voice mail or predetermined number set up the system administrator).

How Can I Resume a Call that Is On Hold?

Question

How can I resume a call that is on hold?

Answer
To resume a call on hold, you can use any of the following methods:
• Press Hold again.
• Press the pulsing green line button.
• Press Resume.
• Highlight the call using the Navigation pad and press the Select softkey.

Why Do Softkeys Keep Changing?

Question
Why do the softkeys keep changing?
Answer
Softkeys act on the selected (highlighted) call or menu item only. The softkeys that display depend on the
call or item you have selected.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and
SIP)
86
Frequently Asked Questions