Driver Status Or Windows Print Queue Does Not Provide Expected Data - DataCard CD800 User Manual

Driver status or Windows print queue does not provide
expected data
Problem
The Card Printer Driver
sample card or magnetic
stripe test cards do not
print.
The Ribbon Low light on
the printer and the Card
Printer Driver status do
not match.
A print job disappears
from the print queue but
does not print.
The Card Printer Driver
Printer Status page
shows a USB‐connected
printer as Ready, but a
card sent to the printer
does not print.
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Solution
Check the following:
Enable bidirectional support must be selected on Printer

Properties > Ports tab to allow printing from the Card
Printer Driver.
If Print directly to printer is selected in the Printer

Properties > Advanced tab, clear the selection to allow
printing of the Card Printer Driver sample cards.
The percentage of ribbon remaining that causes the printer
Ribbon Low light can be set using the Printer Manager
FrontPanel printer setting. The driver displays the actual
percentage of ribbon remaining and cannot be changed. As a
result, the indicators may not be in agreement.
The printer USB cable was disconnected after the application
sent the job. Reconnect the cable and try the job again.
The Windows print queue is offline. This can result if the
printer is powered on before the computer. Do one of the
following:
Unplug the USB cable, and plug it back in.

or
Place the print queue online:

– Open the Devices and Printers control panel.
– Right‐click the printer icon and select See what's printing
to display Windows Print Manager.
– Clear the check mark from Use Printer Offline in the
Printer drop‐down list.
We recommend that you turn on the PC and wait until it has
started. Then, power on the printer.
Troubleshooting