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DataCard CD820 User Manual

Instant issuance system
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Datacard
CD820™ Instant Issuance System
User's Guide
January 2017
Part No. 527443-002, Rev. D

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Summary of Contents for DataCard CD820

  • Page 1 ® Datacard CD820™ Instant Issuance System User’s Guide January 2017 Part No. 527443-002, Rev. D...

  • Page 2: Trademark Acknowledgments

    Trademark Acknowledgments Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries. Entrust is a registered trademark and service mark in the United States and other countries.

  • Page 3: Compliance Statements

    Safety The following basic safety tips are given to ensure safe installation, operation, and maintenance of Entrust Datacard™ equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip.

  • Page 4: Regulatory Compliance

    Regulatory Compliance EMC Compliance Notice To ensure compliance of the model RX10 retransfer printer to the radiated emissions requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet cable when connecting to your network Notice for USA (FCC Notice) This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules.

  • Page 5: Notice For Japan

    Notice for Europe The EU Declaration of Conformity can be found on EntrustDatacard.com WARNING: This is a class A product. This equipment is compliant with class A of either CISPR32 or CISPR22. In a domestic/residential environment this equipment may cause radio interference, in which case the user may be required to take adequate measures.
  • Page 6 Wash hands after handling. Entrust Datacard believes that its products are not harmful when used as designed. However, the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986, which requires warning labels on products that may contain elements that the State of California considers harmful.

  • Page 7: Revision Log

    Revision Log CD820 Instant Issuance System User’s Guide Revision Date Description of Changes March 2014 First release of this document (formerly Part No. 527248-003). Updated for CLM laminator and XPS Card Printer Driver 5.0. February 2015 Added CardWizard information. November 2015 Updated for new printer firmware functionality.
  • Page 8 viii...

  • Page 9: Table Of Contents

    About the CD820 Instant Issuance System........
  • Page 10 Chapter 5: System Maintenance ..........27 Maintain the Printer .
  • Page 11 112: Card hopper empty ..........55 113: Close cover to continue.

  • Page 13: Chapter 1: Introduction

    Chapter 1: Introduction About this Manual This manual provides user information for the CD820™ instant issuance system. The manual includes: An overview of printer components and options, and a description of the system label.  How to use the printer, including how to power the printer on and off, how to use the front ...
  • Page 14 Introduction...

  • Page 15: Chapter 2: About The Printer

    Chapter 2: About the Printer About the CD820 Instant Issuance System The card printer applies images, text, and encoded data to plastic cards. It prints full-color and monochrome images, depending on the print ribbon installed. A busy issuance site might issue several thousand cards a month. During busy times, the site might use more than one printer to keep up with demand.

  • Page 16: Printer Left Side

    Printer Left Side Optional Multi-Hopper Single Hopper Configuration Label Printer Access Cover Lock Cable Lock Printer Manual Advance Printer Receptacle Connections Knob Connections Configuration Label The label shows the location and date of manufacture, the printer serial number, and lists the options installed. Manual Advance Knob The knob moves a card in the track to clear a card jam.

  • Page 17: Printer Right Side

    Printer Supplies Access The door provides access to the printhead and ribbon on a Door printer with the optional multi-hopper. Reject Tray Unfinished cards or cards not processed properly are placed in the reject tray. CD820 Instant Issuance System User’s Guide...

  • Page 18: Printer With Single Input Hopper

    Printer with Single Input Hopper Cover Latch Button Cover Ridges Card Input Hopper Ribbon Cartridge Handle Exception Slot Front Panel Output Hopper Cover Open the cover to access the printhead and ribbon. Latch Button Push the latch button to release the cover and open the printer. Cover Ridges Press down on the ridges when closing the cover to make sure that it latches completely on both sides.

  • Page 19: Printer With Optional Multi-Hopper

    The H1 through H6 hoppers hold up to 100 cards each. through H6 Exception Slot The exception slot on a printer with the optional multi-hopper allows you to insert a single card directly into the printer at hopper 2. CD820 Instant Issuance System User’s Guide...

  • Page 20: Print Ribbon Cartridge

    Print Ribbon Cartridge Print Ribbon Cartridge Ribbon Cartridge Print Ribbon Handle Replaceable Cleaning Sleeve Print Ribbon Cartridge The cartridge holds the ribbon for printing. Print Ribbon The ribbon applies images to cards. Replaceable Cleaning The cleaning sleeve removes dust and other particles from Sleeve cards to maintain print quality.
  • Page 21 M1=ISO M2=JIS blank=no magnetic stripe option Duplex D1=Long Duplex blank=no duplex option Smart Card Sx=Smart Card option, where x indicates the type of smart card reader installed blank=no smart card option Lock L2=Multi-Hopper Lock CD820 Instant Issuance System User’s Guide...
  • Page 22 About the Printer...

  • Page 23: Chapter 3: Using The System

    Optionally, the card moves to the magnetic stripe encoding area or to the smart card park station, depending on the type of card selected. Encrypted data is decrypted and written to the card. The finished card exits the printer through the card output hopper. CD820 Instant Issuance System User’s Guide...

  • Page 24: Card Printer System Overview

    The system produces cards for a specific purpose, and the cards must meet requirements. Equipment The system can include: A PC with Datacard® CardWizard® issuance software. Capture devices, such as: A digital camera connected to the PC to take photos for ID badges and other cards.

  • Page 25: Printer Controls

    2, including the firmware version, printer model, serial number, network IP address or USB IP address, and ribbon part number. If you don’t press a key for 30 seconds, the LCD panel returns to the default Ready message. CD820 Instant Issuance System User’s Guide...

  • Page 26: User Button And Light

    User Button and Light The printer’s U button displays with a border of light that indicates the system status. Use the button to: Suspend printer activity—press the U button when the LCD panel displays Ready.  Clear a message—press the U button once.

  • Page 27: Ribbon Light

    No card is detected for the print job.  Insert a card to continue printing. A scheduled printer cleaning is due.  Insert a cleaning card now, or set aside time to run a cleaning card. CD820 Instant Issuance System User’s Guide...

  • Page 28: Lcd Panel Menus

    LCD Panel Menus The LCD panel shows the printer’s menu system and displays printer messages or conditions. When the printer is in the Ready status, the LCD displays the model number of the printer. For a list of error messages and recovery information, refer to “Respond to Messages”...
  • Page 29 The printer returns to the Ready status after 2 minutes of no activity. Changes that have not  been applied are lost. To leave a selection without changing the value, press the up or down arrow key until Exit  displays, and then press E NTER CD820 Instant Issuance System User’s Guide...

  • Page 30: Retrieve The Printer's Network Ip Address

    Retrieve the Printer’s Network IP Address You need to know the printer IP address to perform some tasks. For example, you must enter the printer IP address when you define the printer to the CardWizard Administrator. You also use the IP address when launching Printer Manager, the printer’s web interface, from a browser window.
  • Page 31 Network IPv4 menu. NTER Press the down arrow key to scroll to Exit on line 2. Press E . Then, press the U button to return the printer NTER to Ready. The U button glows green. CD820 Instant Issuance System User’s Guide...

  • Page 32: Print A Test Card

    Print a Test Card The printer includes a test card that runs without using a driver or other source of card data. Use it to verify that the printer is working. Begin with the printer Ready. The User button shows steady green.

  • Page 33: Load And Replace Supplies

    Load the cards into the hoppers. The input hoppers are labeled H1 through H6. You can load up to 100 cards into each hopper. Close the multi-hopper and lock the printer when you finish loading cards. CD820 Instant Issuance System User’s Guide...

  • Page 34: Use The Exception Slot

    Use the Exception Slot The exception slot allows you to insert a single card, such as a different card type than those loaded in the input hopper. The input hopper does not have to be opened to insert a card through the exception slot.

  • Page 35: Load The Cleaning Sleeve

    Slide the spindle into a new cleaning sleeve (a). Place the spindle with the cleaning sleeve onto the ribbon cartridge (b). Remove the protective wrapper from the cleaning sleeve (c). CD820 Instant Issuance System User’s Guide...

  • Page 36: Install The Ribbon Cartridge

    Install the Ribbon Cartridge Install the assembled print ribbon cartridge into the printer. Open the printer cover. Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer. Make sure that the ribbon cartridge is positioned correctly in the guides.

  • Page 37: Chapter 4: Printing Cards

    Do not touch the card surface to be printed. Handle cards by their edges, or wear gloves.  You can print a test card directly from the printer. Refer to “Print a Test Card” page  CD820 Instant Issuance System User’s Guide...

  • Page 38: Print From Cardwizard Issuance Software

    Print from CardWizard Issuance Software Make sure that cards are loaded in the printer or available to insert when prompted. For the steps to follow, refer to “Load Cards” page Select the template or design for the card. Select the printer, if you use more than one printer. Enter the data for the card.

  • Page 39: Chapter 5: System Maintenance

    There is debris on completed cards.  A new roll of print ribbon is installed.  You can perform the following cleaning tasks: Clean the Printhead page 28  Run a Cleaning Card page 30  CD820 Instant Issuance System User’s Guide...

  • Page 40: Clean The Printhead

    Clean the Printhead Clean the printhead when: The printhead is replaced.  There are unprinted lines on the finished card. This usually indicates dirt or contaminants on  the printhead. The printhead is touched accidentally. Oils from hands can affect print quality and damage ...
  • Page 41 Use only the cleaning swab to clean the printhead. Other materials can stick to the printhead  and cause damage. Use a cleaning swab one time only. Discard it after you clean the printhead.  CD820 Instant Issuance System User’s Guide...

  • Page 42: Run A Cleaning Card

    Run a Cleaning Card Run a cleaning card to clean debris from the inside of the printer and from the input hopper rollers. The cleaning card can remove most contaminants from the printer. Run a cleaning card after every 500 cards processed by the printer, or more often depending on your environment, or if print quality diminishes.
  • Page 43 The printer moves the card through the printer several times and places it in the reject card tray when the cleaning cycle finishes. Remove the used cleaning card. Wait a few minutes for the rollers to dry. CD820 Instant Issuance System User’s Guide...
  • Page 44 Prepare the printer for use. Unlock the printer. Replace the cards in the input hopper. Remove the print ribbon cartridge. Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover. Refer to “Load the Cleaning Sleeve” page 23 for the steps to follow.

  • Page 45: Optional Multi-Hopper

    Close the multi-hopper door and lock the printer. The front panel displays Ready and the U light shows steady green. Continue with “Clean the Printer” page CD820 Instant Issuance System User’s Guide...

  • Page 46: Clean The Printer

    Clean the Printer Make sure that you have prepared the printer for cleaning. Refer to “Prepare the Printer for Cleaning” page Press the U button. Suspended displays on line 1 of the LCD panel. Press E NTER Maintenance displays on line 2 of the LCD panel. Press E NTER to enter the Maintenance menu.

  • Page 47: Clean The Multi-Hopper Rollers

    Close the printer cover. Press down on the ridges on the front of the cover to latch it completely. Close the printer supplies access door. Open the reject tray and remove the used cleaning card. CD820 Instant Issuance System User’s Guide...
  • Page 48 Lock the printer. The printer returns to Ready and is available to print cards again. Discard the used cleaning cards and cleaning sleeve. & T INTS Use the cleaning cards one time only.  Change the cleaning sleeve each time you clean the printer or change the print ribbon. ...

  • Page 49: Chapter 6: Troubleshooting

    Installation Problems page 40  Card Appearance page 41  Magnetic Stripe Problems page 46  Card Jams page 48  Repair a Broken Ribbon page 49  Messages and Conditions page 49  CD820 Instant Issuance System User’s Guide...

  • Page 50: Locate A Problem Within The Card Production System

    Locate a Problem Within the Card Production System For typical components of the system, refer to “Card Printer System Overview” page 12. If any one of the following components does not work properly, printing cards can be affected. Card production software ...

  • Page 51: Locate A Problem With Basic Printer Functions

    If the printer produced a blank card, review the page size or other settings.  If the card causes an error, the card might have a type of data the printer does not support. CD820 Instant Issuance System User’s Guide...

  • Page 52: Installation Problems

    Installation Problems This section describes issues that prevent a successful installation and provides recommended solutions to those issues. Choose from the following topics: USB Installation Troubleshooting  Network Installation Troubleshooting page 41  USB Installation Troubleshooting Problem Solution The cable is loose. Reconnect the USB cable to the ports on the PC and the printer.

  • Page 53: Network Installation Troubleshooting

    42  The color printing has flaws page 42  The printing is too light page 44  The printing is too dark page 44  The monochrome printing has flaws page 45  CD820 Instant Issuance System User’s Guide...

  • Page 54: Something Did Not Print

    Something did not print Problem Probable Cause Solution Nothing is printed on the The print ribbon is loaded Remove the print ribbon and install it card. incorrectly. correctly. The page size was not set Use your card production application to to ISO ID-1.
  • Page 55 Run a cleaning card. Refer to “Run a Cleaning the card packaging Card” page 30. Use cards that meet the contains debris. requirements for the printer. Refer to “Cards” in the printer’s Installation and Administrator’s Guide. CD820 Instant Issuance System User’s Guide...

  • Page 56: The Printing Is Too Light

    The printing is too light Problem Probable Cause Solution Photos look faded. The image capture Color settings might not be optimal. system needs Adjust color settings. Refer to the adjustment. documentation for the image capture system, and “Color Printing” in the printer’s Installation and Administrator’s Guide.

  • Page 57: The Monochrome Printing Has Flaws

    Printing is uneven or is The monochrome (K) Increase the monochrome intensity. Find a missing in some areas. power setting is too low. balance between printing all card data and The cards require a causing wrinkles. different setting. CD820 Instant Issuance System User’s Guide...

  • Page 58: Magnetic Stripe Problems

    Magnetic Stripe Problems To begin troubleshooting a magnetic stripe problem, first print a magnetic stripe test card from Printer Manager. For the steps to follow, refer to the “Printer Manager” section of the printer’s Installation and Administrator’s Guide. The printer uses the coercivity set using the LCD panel or in Printer Manager, and the data format set using Printer Manager.

  • Page 59: Use Advanced Troubleshooting Tools

    Printer Manager provides access to card design settings and additional troubleshooting tools. Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider. Refer to “Printer Manager” in the printer’s Installation and Administrator’s Guide for more information. CD820 Instant Issuance System User’s Guide...

  • Page 60: Card Jams

    Card Jams A card jam occurs when the card does not reach the proper position for the next action, such as printing or ejecting the card. You usually can resolve the error by pressing the U button so that the printer displays Ready. If the error persists, do the following to remove the card from the printer.

  • Page 61: Repair A Broken Ribbon

    If more than one message was issued, the next message displays after you correct the  problem and press the U button. The lights on the front panel flash while messages display on the LCD panel.  CD820 Instant Issuance System User’s Guide...
  • Page 62 LCD Message User Light Supply Light Card Light – Close and lock doors Color Cycle Request not supported Amber Flash Job could not complete Amber Flash Card not in position Amber Flash Printer problem Amber Flash Critical problem Amber Flash Amber Flash Amber Flash Magstripe data error...

  • Page 63: Messages From Printer Manager

    Refer to “Printer Manager” in your printer’s Installation and Administrator’s Guide. Other Messages The card production application you use also may issue messages.  Other printers can cause messages if more than one model of card printer is installed.  CD820 Instant Issuance System User’s Guide...

  • Page 64: Respond To Messages

    Respond to Messages You can respond to printer messages using the printer front panel buttons. The following messages display on the printer LCD panel. Use the recovery instructions to respond to the message. The messages that display are determined by the printer model and the options installed on the printer.

  • Page 65: 103: Printer Problem

    & T INTS The card might not match printer settings or the data sent.  Ask the system administrator to verify that the card, the data, and the printer settings match.  CD820 Instant Issuance System User’s Guide...

  • Page 66: 107: Magstripe Read Data Error

    107: Magstripe read data error The printer failed to read the magnetic stripe data from the card. The card will be canceled. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer to send a new card to the printer.

  • Page 67: 110: Print Ribbon Out Or Missing

    112: Card hopper empty The printer did not detect cards in the input hopper. Add cards to the input hopper. Press the U button on the printer to clear the message. CD820 Instant Issuance System User’s Guide...

  • Page 68: 113: Close Cover To Continue

    113: Close cover to continue The cover is open or the print ribbon cartridge is missing. Confirm that the print ribbon cartridge is installed and then close the cover. Press the U button on the printer to clear the message. &...

  • Page 69: 116: Magstripe Not Available

    Press the U button on the printer to clear the message. & T INTS Purchase ribbon from your dealer or authorized reseller.  Check the Datacard website for updated firmware that supports new ribbon types.  CD820 Instant Issuance System User’s Guide...

  • Page 70: 119: Print Ribbon Not Supported

    & T INTS Purchase ribbon from your dealer or authorized reseller.  Check the Datacard website for updated firmware that supports new ribbon types.  120: User paused the printer The printer was paused while printing. To complete the current card press the printer’s U button.

  • Page 71: 124: Insert Same Card Side 2 Up

    152: Insert new card side 2 up Turn a new card over end to end so side 2 is facing up. Insert the card in the printer. If the card is not immediately picked, press the printer’s U button. CD820 Instant Issuance System User’s Guide...

  • Page 72: 153: Insert Same Card Side 2 Up

    153: Insert same card side 2 up Take the card from the printer and turn it over end to end so side 2 is facing up. Insert the card in the printer. If the card is not immediately picked, press the printer’s U button.

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