Chapter 11: Troubleshoot Your Dsmc; Perform A Stress Test; General Troubleshooting - RED EPIC-M DRAGON Operation Manual

R E D D S M C O P E R AT I O N G U I D E
11
TROUBLESHOOT
YOUR DSMC

PERFORM A STRESS TEST

Perform a stress test before important projects to ensure the reliability and stability of your gear. A stress test
subjects your DSMC system and equipment to the increased stress of prolonged operation. If any components
®
are developing issues, this test will help identify those problems before you have an equipment failure during a
major shoot.
1. Configure your DSMC as desired.
2. Perform a black shade calibration (sensor calibration).
3. Enable the Sensor Test Pattern in the Maintenance menu.
4. Select the desired resolution.
5. Select the highest available frame rate.
6. Perform a secure format of the SSD.
7. Record a full SSD of footage.
8. Perform a secure format of the SSD.
9. Repeat step 6 to step 8
10. If any errors occur, save a log file and submit a Technical Support request at https://support.red.com.
NOTE: Problems or dropped frames found during the stress test display as "Errors" in the bottom of the user
interface.

GENERAL TROUBLESHOOTING

FIRMWARE DOES NOT UPGRADE
SYMPTOM
 During an attempt to upgrade firmware, the PWR and REC LEDs flash red.
 After an attempt to upgrade firmware, the firmware version does not change.
POTENTIAL RESOLUTIONS
 After downloading the firmware upgrade file, ensure that you unzip the file before saving it to the SSD.
 Ensure that the "force_upgrade" folder is saved to the top level of the SSD, and not to a subfolder.
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to test multiple SSDs.
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