Epson TM-C3500 Series Technical Reference Manual page 107

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Refer to the shutter adjustment method label on the top of the printer,
and open or close the shutters on the platen to match the width of the
roll paper. If the shutter is set incorrectly, paper may be jammed or get
dirty.
Close
Open
Paper/backing width (mm)
30 mm {1.18"} or more, less than 62 mm {2.44"}
62 mm {2.44"} or more, less than 79 mm {3.11"}
79 mm {3.11"} or more, less than 97 mm {3.82"}
97 mm {3.82"} or more, less than 112 mm {4.41"}
112 mm {4.41"}
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Close the roll paper cover.
Shutter open/close status
Close all shutters.
Open only the most inward shutters.
Open only the 2 most inward shutter rows.
Open only the 3 most inward shutter rows.
Open all shutters.
Chapter 3 Handling
3
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