Troubleshooting - I/O TC5000 User Manual

Troubleshooting

This chapter contains basic solutions to problems you may encounter while using the thin client. If a
problem persists even after you implement the solutions provided here, please contact your in-house
network administrator, your Microsoft Certified System Engineer or Citrix Certified Administrator or I-O
Corporation, 1490 North 2200 West, Suite 100, Salt Lake City, UT 84116 at 801-973-6767, visit our
web site www.iocorp.com
HTU
N : I
OTE NSTALLATION AND OPERATIONAL QUESTIONS PERTAINING TO NETWORKING
W
INDOWS TERMINAL SERVICES AND
ARE TO BE REFERRED TO YOUR NETWORK SPECIALIST
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ITRIX
THIN CLIENT CONFIGURATION PARAMETERS ENTERED IN THE THIN CLIENT
Please have the following information available when calling for assistance:
Model number
Version number of firmware
Version number of the I-O Configuration Utility
Type of keyboard
Serial number of the thin client (found on the back of the logic unit)
Date of purchase
Version of operating system on the IBM host system
Model number of printer (if attached)
Concise description of problem
Summary of events and actions that occurred just prior to the failure
General Troubleshooting
Problem
The Power-LED on front panel
does not glow when the thin client
is switched on.
There is no display, though the
power-indicating LED glows.
The mouse does not work when
the thin client is switched on.
The keyboard does not work when
the thin client is switched on.
If there is an interruption in the
external power supply, the thin
client does not automatically
restart when power supply
resumes.
Thin Client User's Guide
, or e-mail support@iocorp.com
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ERTIFIED DMINISTRATOR
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ORPORATION WILL ONLY ANSWER QUESTIONS ABOUT THE
Solution
Ensure that the AC Transformer is connected to the AC
inlet of the thin client.
Ensure that the power cord is plugged into an wall outlet.
Ensure that the power cord of the display unit is
connected and that the power supply is switched on.
Ensure that the video cable is properly connected.
Ensure that the mouse is plugged into the PS/2 Mouse or
USB port on the rear panel.
Ensure that the keyboard is plugged into the PS/2
keyboard or USB port on the rear panel.
You must press the On/Off switch on the front panel to
restart the thin client after an interruption in external
power supply.
Troubleshooting
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