Transferring Calls; What Are The Different Transfer Procedures; Attended Transfer; Unattended (Blind) Transfer - Snom UC Edition 710 User Manual

snom UC Edition and snom 715/D715/710
T
ransferring calls
Active calls as well as ringing calls can be transferred to a third party. With the snom UC Edition you
have several options for transferring active calls and incoming ringing calls:
◦ Active calls:
-

Attended transfer

-

Unattended (blind) transfer

- Safe unattended (blind) transfer
◦ Incoming ringing calls:
- Unattended (blind) transfer
- Direct transfer to your VoiceMail
Transfers can be made to:
Numbers (extensions or external phone numbers) dialed manually on the keypad
◦
Contacts
◦
Speed dial keys
◦
Directory lookups
◦
Your Voicemail
◦
W
hat are the different transfer procedures?
Attended transfer
With attended transfer, the call is on hold while you first speak to the party you intend to transfer the
call to. This way you can be sure that the third party is available and that the call is welcome before you
initiate the call transfer.
Unattended (blind) transfer
With unattended or blind transfer, active and ringing calls are transferred to a third party without prior
announcement of the call to the third party. They can be picked up by the third party or forwarded to
the third party's voicemail or the active forwarding number, and you will not be able to tell whether the
call was picked up or sent to voicemail or forwarded; if none of these events occur, the call will be
reconnected to your phone.

Safe unattended/blind transfer

With safe transfer, active calls are also transferred to a third party without prior announcement of the
call to the third party. The calls can only be picked up by the third party; they will not be forwarded
to the third party's voicemail or forwarding number. If the call is not picked up, it will be
reconnected to your phone.
Note: You need to decide whether you want to make an attended or unattended
transfer before beginning the transfer procedure.
16

Transferring calls