Snom 720 User Manual
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Snom 720 User Manual

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Summary of Contents for Snom 720

  • Page 1 IP Phone User Manual...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............7 Important information ......................8 Safety instructions ........................8 SELV (Safety Extra Low Voltage) compliance ...............8 Standards conformance ......................8 Product specifications .......................9 Disposal of the device .......................9 Cleaning ............................9 Notational conventions ....................10 Setting up the phone ......................12 Delivery Content ........................
  • Page 3 The phone's web interface ....................28 Opening the web interface ................... 29 How the web interface works ................29 Web settings overriding manual phone settings ..........30 User mode/administrator mode ................... 30 Display symbols and Icons ...................33 Symbols found in the function key line ................33 Display indications ........................
  • Page 4 Speakerphone ......................43 Speakerphone and handset or headset ............43 Using different dialing methods ..................44 Auto dial ........................44 Redialing ........................44 Calling number from call history (missed, received, dialed calls) ....44 Calling number from phone directory ..............44 Speed dialing ......................
  • Page 5 Turning on forwarding of all calls with a programmed function key .... 54 Turning off call forwarding ....................54 Configuring the function keys ..................55 Function keys on snom phones ..................55 Example 1, Extension monitoring and call pick-up ........... 56 Example 2, Monitoring calls on-screen ............... 57 Example 3, Speed dialing ....................
  • Page 6 Manual initialization ........................ 71 Contacting snom Support ....................72 Traces ............................73 Appendix 1 - Status messages ..................74 Appendix 2 - Wall Mounting ..................75 Appendix 3 - GNU General Public License ...............76 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...

  • Page 7: Copyright, Trademarks, Gpl, Legal Disclaimers

    provisions.

  • Page 8: Important Information

    Follow the instructions in this manual and other applicable documentation of the device. • If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly recommended by snom technology. Other power supplies may damage or destroy the phone, affect its behavior, or induce noise. •...

  • Page 9: Product Specifications

    720 User Manual Safety, Disposal, Cleaning of Product roduct specifications • Safety: IEC 60950-1:2007 • Certifications: FCC Class B, CE Mark • Power consumption: 2.7-4.1 watts (without USB peripherals) • Power: 5 V DC • 1 x LAN, 1 x PC: RJ45 •...

  • Page 10: Notational Conventions

    720 User Manual Notational Conventions otational conventions Throughout this manual you will see the below-listed symbols and notations, indicating the action you need to take next. • Navigation key: The arrows (up, down, left, and right ) are used to navigate in in menus and lists.
  • Page 11 720 User Manual Notational Conventions Press the cancel key briefly to return to previous screens one screen at a > time; press the key for 3 seconds to return to the idle screen. Example 2: Web interface > Advanced > Behavior > Phone Behavior > Number Guessing >...

  • Page 12: Setting Up The Phone

    720 User Manual Setting up the Phone etting up the phone elivery Content snom technology AG snom France SARL Charlottenstr. 68-71 6 Parc des fontenelles 10117 Berlin, Deutschland 78870 Bailly, France Tel. +49 30 39 83 3-0 Tel. +33 1 80 87 62 87...

  • Page 13: Rotating The Tab Of The Cradle

    720 User Manual Setting up the Phone 3. Plug the short end of the handset cord into the connector on the handset. 4. Place the phone on an even, horizontal surface. Rotating the tab of the cradle The phone is delivered with the tab level with the inner edge of the cradle. If you are going to mount the phone on a wall, we recommend that you rotate the tab 180°.

  • Page 14: Connecting The Phone

    If PoE is not available, use a 5V DC power supply (not included in delivery). Note: Use only a power supply expressly recommended by snom; other power supplies may damage or destroy the phone, affect its behavior, or induce noise. Insert the plug of the power supply into the connector labeled “DC 5V”, and hook up the plug to the wall...

  • Page 15: Initializing And Registering The Phone

    • If you want to use a wireless headset, insert the Bluetooth-compatible USB adapter into the USB receptacle. See also the Quick Start Guides of the snom USB BT adapter and the snom HS BT headset. Note: If both a wired and a wireless headset are connected to the phone, incoming calls will go to the wireless headset.

  • Page 16: What To Do If Initialization And Registration Are Unsuccessful

    What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the snom phone during the initialization and registration process. This data is entered on the web interface of the phone.

  • Page 17: Correcting The Clock

    720 User Manual Setting up the Phone settings that are different from snom’s standard factory settings. snom’s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required. Do not change the standard configuration unless you know what you are doing.

  • Page 18: Getting To Know Your Phone

    Call lists (missed, received, dialled calls) CFwd noFwd Forwarding all calls (on/off) Show IP address of phone and snom's web address. When Help Press the function key to there is status information, this function key is replaced by: activate the function, open Status information (call forwarding active, passwords not set, the list etc.

  • Page 19: Navigation Keys

    720 User Manual Getting to Know Your Phone Navigation keys • Confi rming, saving actions & • Canceling actions & input, and input, and returning to previous returning to previous screen screen • Terminating calls on speaker- • Accepting calls on speaker- phone and in headset &...

  • Page 20: Led Indicators

    720 User Manual Getting to Know Your Phone ED indicators Call indicator The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing, held, and missed calls. They will be: • Blinking rapidly when a call is coming in •...

  • Page 21: Hard Keys

    720 User Manual Getting to Know Your Phone ard keys Freely programmable function keys with LEDs These are freely programmable function keys that can be programmed on the Function Keys page of the phone's web interface, keys P1 - P18. For information on how to map functions onto these keys, see "Configuring the function keys"...

  • Page 22: Preprogrammed, Variably Programmable Function Keys

    720 User Manual Getting to Know Your Phone Preprogrammed, variably programmable function keys The factory settings for these keys are printed on the phone's casing. Other functionalities can be programmed onto them. See "Configuring the function keys" on page 55. Factory settings: Message key with LED •...

  • Page 23: Entering Numerals, Letters, Special Characters, And Symbols

    720 User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes: 123: Numerals abc: Small letters Current input mode: ABC: Capital letters Next input mode: Redialing Changing input mode: Directories, call lists, Moving cursor to the left :...

  • Page 24: Display Layout

    720 User Manual Getting to Know Your Phone • Underscore ("_"). Press "0" twice. • Special characters listed in the table. Press "1" as many times as indicated. 13x ( & < > isplay layout In idle mode When active Info &...
  • Page 25 720 User Manual Getting to Know Your Phone turned off the missed calls indicator. • The text "Forward" followed by "all", "on busy", or after Timeout" and the phone number incoming calls will be forwarded to. When there are missed calls, this information is replaced by the missed calls information.

  • Page 26: When The Phone Is Active

    720 User Manual Getting to Know Your Phone Outgoing Identity screen: screen: Displays the complete URIs of all active identities. 1. Press to show the screen. 2. Change the outgoing identity with 3. Press CHist Call lists (missed, received, and dialed calls). See...

  • Page 27: Settings

    720 User Manual Getting to Know Your Phone ettings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface. For further information, see also "Customizing the phone settings" on page...

  • Page 28: The Phone's Web Interface

    720 User Manual Getting to Know Your Phone display, pressing key 2 will switch the phone to user mode. When the phone is in user mode and the Maintenance menu is on the display, press key 2 to switch the phone to administrator mode. You will be asked for the administrator password.

  • Page 29: Opening The Web Interface

    720 User Manual Getting to Know Your Phone Opening the web interface 1. Look up the phone's IP address: > 6 Information > 2 System Info. 2. Open a web browser on your PC. Enter the IP address, preceded by "http://" in the address bar (for example: http://192.168.10.115) and press ENTER.

  • Page 30: Web Settings Overriding Manual Phone Settings

    In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode.
  • Page 31 720 User Manual Getting to Know Your Phone To return the phone and its web interface to administrator mode, enter the administrator password in Administrator Login and click on "Apply". The default password is 0000 (4 x zero). The two pages in administrator mode look like this: •...
  • Page 32 720 User Manual Getting to Know Your Phone • Any changes you make will not take effect until you click on "Apply". Changes will be lost if you open another page of the web interface or if you close the web interface without first clicking on "Apply".

  • Page 33: Display Symbols And Icons

    Settin Directory Dir. Monitoring calls on other extensions (see Extension Monitoring). The button will Calls only be displayed when there are ongoing calls. IP address of phone and snom's web address Help Redial (dialed calls) Redial Received calls A.Cal. Missed calls Mis.C.
  • Page 34 720 User Manual Display Symbols and Icons Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc. Confirming a selection or an action...

  • Page 35: Display Indications

    720 User Manual Display Symbols and Icons Xfer Call transfer +Spkr Turning on the casing speaker -Spkr Turning off the casing speaker On active screen (i.e., in call etc.): Monitoring calls on other extensions (see Calls Extension Monitoring). The button will only be displayed when there are ongoing calls.

  • Page 36: Directories

    720 User Manual Directories irectories irectory The directory is the built-in directory of the phone. It can hold 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply"...

  • Page 37: Contact Types

    720 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played.

  • Page 38: Adding/Editing Entries On The Phone

    720 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 3. Press to open the phone's directory. 4. Press on the navigation key to go straight to <New Item> or use navigation arrows to navigate to 5.

  • Page 39: Editing Existing Entry

    720 User Manual Directories Editing existing entry 1. Press to open the phone's directory. 2. Selecting an entry: Scroll to the entry or enter the first letter of the name. Edit . The "Details" screen for the entry will be displayed.

  • Page 40: Editing An Entry

    720 User Manual Directories Calls from entries on the "VIP" list will always ring on the phone, even when the phone is in a call or in DND mode. Note: You can assign a distinct ringtone to the contact type "VIP": Preferences >...

  • Page 41: Deleting Entry On Web Interface

    720 User Manual Directories Click on in a phone number's line if you wish to edit the subentry`s data. Make changes as necessary and click on "Change". • Adding additional phone number(s) (subentries) to an entry Jane Smith's entry has only one phone number, her SIP phone number. In this example, the ◦...

  • Page 42: Deleting Whole Directory

    720 User Manual Directories Deleting whole directory Deletes entire directory irretrievably! Importing/Exporting Directory See our Wiki at http://wiki.snom.com/Web_Interface/V7/Directory. xternal directories Provided by your network, your VoIP provider, or another external source. Press LDAP to open. LDAP Enter the necessary data received from your administrator, VoIP provider or other external source in the text fields of the phone‘s web interface >...

  • Page 43: Using The Phone

    720 User Manual Using the Phone sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.

  • Page 44: Using Different Dialing Methods

    720 User Manual Using the Phone Using different dialing methods Auto dial If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior > Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number of seconds has elapsed.

  • Page 45: Call Completion

    Call completion Note: This function depends on whether it is available in your network or not. On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again.

  • Page 46: Number Guessing (Auto Completion)

    720 User Manual Using the Phone Number guessing (auto completion) Note: The default setting for Number guessing is off. To be able to use, open the phone's web interface to Advanced > Behavior > Phone Behavior, change the setting to "on", and enter the minimum number of characters you must enter before number...

  • Page 47: Active Calls

    720 User Manual Using the Phone • If you have programmed one of the programmable function keys with the key event "Monitor Calls", press that key when the LED is blinking or glowing to show call details on the screen.

  • Page 48: Conference

    720 User Manual Using the Phone ◦ to scroll through the held calls. Your input on the phone's keys will affect the call on-screen at the time, i.e., the caller shown in the contact area of the display, preceded by the...

  • Page 49: Terminating The Conference

    720 User Manual Using the Phone 1. Press or the blinking line key to accept the call. The conference is put on hold. 2. Press Cnf.On to start a conference with all held calls, including the additional participant. •...

  • Page 50: Attended Transfer

    720 User Manual Using the Phone • When a call is ringing on your phone, you can transfer it to a third party without answering it first (blind transfer only). Attended transfer 1. Put the call on hold. 2. Dial the number you wish to transfer the call to and announce the call.

  • Page 51: Missed Calls

    720 User Manual Using the Phone issed Calls Missed calls are indicated by the lit call LED and by the number of missed calls in the status line and/or on the Status info screen. Info • Press to open the "Status info" screen.

  • Page 52: Automatically

    720 User Manual Using the Phone 1. Press 2. Enter the number you wish to transfer the incoming call to. 3. Press to complete the transfer. The incoming call will continue ringing at that number. Automatically There are three options for rejecting incoming calls automatically or automatically or to have them forwarded automatically, either always or under certain conditions: •...

  • Page 53: Call Forwarding

    720 User Manual Using the Phone all forwarding The phone can be set to forward incoming calls, either always or under certain conditions. The settings can be done on the phone and on the web interface. For further information on using the web interface for these settings, see "Call forwarding"...

  • Page 54: Turning On Forwarding Of All Calls With A Programmed Function Key

    720 User Manual Using the Phone Forwarding all calls: Forwarding when busy or after timeout: Turning on forwarding of all calls with a programmed function key If the function key CFwd is not available when the display is in idle mode, you can make it available on the Function Keys page of the phone's web interface.

  • Page 55: Configuring The Function Keys

    “hard keys” whose default function is printed on the casing.

  • Page 56: Example 1, Extension Monitoring And Call Pick-Up

    720 User Manual Configuring the Function Keys • Context-sensitive, programmable function keys. When there is activity on the phone, the currently available functions will be represented by symbols in the function key line. For example: When you are dialing, the available function keys are input mode selection, backspace, directory access, and redial.

  • Page 57: Example 2, Monitoring Calls On-Screen

    720 User Manual Configuring the Function Keys Example 2, Monitoring calls on-screen When you are monitoring another extension or phone line, you may want to see more information on the display, for example the number of an incoming call to that extension or line. In our example, key P4 will be programmed to show ongoing activity on monitored extensions or lines on the display.

  • Page 58: Example 3, Speed Dialing

    720 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs. In our example, key P6 will be used.
  • Page 59 720 User Manual Configuring the Function Keys 1. On the phone's web interface, click on "Function Keys" in the menu on the left. 2. Click on the drop-down list of one of the context-sensitive, programmable function keys. In our example, it is the second key from the right.

  • Page 60: Customizing The Phone Settings

    If you want more information on a web interface setting, click on the radio button with the question mark that you see to the right of each item. It links to a page on snom’s Wiki with detailed information about that particular item.

  • Page 61: Editing An Existing Identity/Account

    720 User Manual Customizing the Phone Settings On the web interface Open the web interface and click on an identity in the menu on the left. The configuration window for that identity will open; it contains four tabs, with the left one, Login, visible in the front.

  • Page 62: Assigning Ringtones To Identities

    720 User Manual Customizing the Phone Settings 3. Press to open the selected identity. 4. When prompted, enter Account and Registrar. 5. Press On the web interface Open the Configuration page of the identity and make the changes in the text fields. See "Editing an entry"...

  • Page 63: Date And Time Formats

    720 User Manual Customizing the Phone Settings ate and time formats The date and time formats can be set and changed on the web interface only. Date 1. Open Preferences > General Information > US Date Format. The default is "on".

  • Page 64: Language Settings Of Phone And Web Interface

    720 User Manual Customizing the Phone Settings On the phone 1. Press > 1 Preferences > 1 Time Zone. Press Reduc to collapse the list to show only selected times zones where the phone ◦ language is spoken. Press More to show all time zones.

  • Page 65: Web Interface Language

    720 User Manual Customizing the Phone Settings Web interface language 1. Open Preferences > General Information > Webinterface language. 2. Select the language from the drop-down list. 3. Click on "Apply" and "Save". ial tones Different dial tones for different countries! Select yours on the phone or on the web interface.

  • Page 66: Call Forwarding

    720 User Manual Customizing the Phone Settings Example: If you want to set the emergency phone number 911 and the phone numbers of your doctor (986543) and a friend (234578), the entry would look this: 911 986543 234578. 3. Click on "Apply" and "Save".

  • Page 67: Call Completion

    3. Click on "Apply" and "Save". all completion On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".

  • Page 68: Call Waiting

    720 User Manual Customizing the Phone Settings 2. Click "Off" after the forwarding event ("Always", "Busy", "Timeout"). 3. Click on "Apply" and "Save". all waiting When you are in a call, another incoming call will be announced visually by the symbol and acoustically by the sound of a double beep;...

  • Page 69: Number Guessing

    720 User Manual Customizing the Phone Settings umber guessing When you have typed the minimum number of characters you have specified for this function, the phone will look for numbers containing that string of characters in its call lists and directories and, if it finds matches, show the number(s) on the display.

  • Page 70: Software Update

    Software Update oftware update anual update 1. Open snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone.

  • Page 71: Troubleshooting

    720 User Manual Troubleshooting roubleshooting eboot 1. Press 2. Press 5 Maintenance. 3. Press 3 Reboot. 4. When asked whether to "Reboot?", press 5. Wait for the idle screen to reappear. ard reboot Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear.

  • Page 72: Contacting Snom Support

    6. You will receive an automatic email. Click on the link to activate your account. 7. You will receive a second email containing your account name, email address, and password. You can now submit tickets requesting support to snom Support. Submitting a ticket 1.

  • Page 73: Traces

    Open the phone’s web interface > Status > Settings. Make sure to delete private and/or security- relevant information like the MAC address, public IP address, etc. races snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.

  • Page 74: Appendix 1 - Status Messages

    Appendix 1 - Status messages tatus messages Whenever there is a current message concerning the status of the phone, it will be displayed in the status bar. If there is more than one current message, the one with the highest priority will be shown. Show all current messages by pressing the function key , if available, or by pressing >...

  • Page 75: Appendix 2 - Wall Mounting

    Appendix 2 - Wall Mounting all Mounting Not included in the delivery are the two screws (diameter of head between 6 and 9 mm, diameter of body max. 4.5 mm) and two screw anchors/molly bolts/wall plugs appropriate for your type of wall. 1.

  • Page 76: Appendix 3 - Gnu General Public License

    Appendix 3 GNU General Public License Appendix 3 - GNU General Public License COPYRIGHT NOTICE AND WARRANTY We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, DISCLAIMER distribute and/or modify the software.
  • Page 77 Appendix 3 GNU General Public License if the Program itself is interactive but does not normally print such an are prohibited by law if you do not accept this License. Therefore, announcement, your work based on the Program is not required to print by modifying or distributing the Program (or any work based on the an announcement.) Program), you indicate your acceptance of this License to do so, and...
  • Page 78 If requested by you, the complete corresponding source code of the STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR Software can be sent by snom technology AG on a standard data OTHER PARTIES PROVIDE THE PROGRAM „AS IS“ WITHOUT storage medium against the reimbursement of the manufacturing costs WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, of EUR 5.- per unit.
  • Page 79 Fax +886-2-8751-1130 Fax +44 1133 503 110 infoASIA@snom.com uksales@snom.com, info@snom.com Your specialist retailer - Ihr Fachhändler - Votre distributeur - Su distribuidor - Il tuo rivenditore: © 2011 snom technology AG V1.00 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...

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