Transferring Calls; Attended Transfer; Blind Transfer - Snom D865 Short User Manual

Hide thumbs Also See for D865:
Table of Contents

Advertisement

D865 Short User Manual
Call waiting while in a conference.
Press Reject (possible only if maximum number of participants is not exceeded)
Press Answer. The conference will be put on hold. Press Add to add the caller to the
conference.

Transferring calls

You can transfer connected calls as well as calls ringing on your phone.
When you have a call on the line, there are two ways to transfer it to a third party:
Announcing the call to the third party first, to make sure the call is welcome and will be
accepted: attended transfer.
Transferring the call unannounced: blind transfer. There will be no feedback on whether
the third party is available and/or picking up the call.
When a call is ringing on your phone, you can transfer it to a third party without answering it
first (blind transfer only).

Attended transfer

With a single call on the phone.
1. Press Transfer.
2. On the Xfer setup screen, enter the number manually or select a number from the phone's
call lists.
3. Press Dial, putting the active call on hold.
4. If the third party agrees to accept the call, press Transfer. The call is transferred.
5. If the third does not want to take the call, press Cancel, then Resume to resume the held
call.
With more than one call. The active call will be transferred. If the active call is not the one you
want to transfer, put it on hold, select the other call with
1. On the Xfer setup screen, enter the number or select a call from the phone's call list.
2. Press Dial.
3. If the third party agrees to accept the call, press Transfer. The call is transferred.
4. The remaining call on hold or the first of the remaining calls on hold will then appear on-
screen.

Blind transfer

Blind transfer of active call
1. With a call on the line, press Transfer. The Xfer setup screen appears.
2. Press Blind xfer.
3. Enter the number or select a call from the phone's call list.
4. Press Blind xfer. The display shows the message Call ended while the call is ringing on the
third party's phone.
and press Transfer.
/
25
Using the Phone

Advertisement

Table of Contents
loading

Table of Contents