Releasing A Locked Cutter - Star HSP7000 SERIES Hardware Manual

8-3. Releasing a Locked Cutter

If the auto cutter locks up or fails to cut the paper, follow the steps below.
WARNING
Since working on the cutter may be dangerous, be sure to turn off the printer first.
(1) Turn the printer off and unplug the power cord
from the AC outlet.
(2) Open the front cover, and then the cutter cover.
(3) Remove any jammed paper.
Note: Be careful not to damage the printer while
removing any jammed paper.
Since the thermal print head is particularly
sensitive, be sure not to touch it.
(4) If the cutter is locked, insert a Philips screwdriver
into the Philips screw hole on the side of the cutter,
and turn it in the direction of the arrow shown on
the right, in order to return the cutter to its normal
position.
(5) Open the rear cover, clear the paper jam, reload
the paper, and close the rear cover.
(6) Install the cutter cover and the front cover, and
turn the power switch ON.
Front cover
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Cutter cover
Auto cutter