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6. Troubleshooting
Interference with and repairs to the hob by
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unqualified persons are not allowed. Do not try
and repair the hob as this may result in injury and
damage the hob. Please arrange for repair by a
competent person.
Note: The induction hob is also able to self diagnose
a number of problems and can display information to
the user via the hob control display. Error codes may be
displayed if your hob has developed a fault.
If your appliance reports an error or is not working,
you may be able to rectify the fault by consulting these
instructions for use.
Error code E2 is displayed
The electronic unit is too hot. Please check the
installation of the cooker; make sure that there is
sufficient ventilation. In extreme cases if you have
allowed a cooking utensil to boil dry, this error code
may also be displayed.
If in doubt please consult your installer or a qualified
repair engineer.
Error code U400 is displayed
The cooker has been incorrectly connected. The control
will switch off after approximately 1 second and the
error code will be permanently displayed.
Consult your installer or a qualified repair engineer.
Error code ER followed by a number is displayed
The appliance has developed an internal technical fault
that cannot be rectified by the user.
Please consult your installer or a qualified repair
engineer.
The fuse blows or the RCD trips regularly
Please consult your installer or a qualified repair
engineer.
You cannot switch your induction hob on
Has the wiring system in the house blown a fuse or
tripped an RCD?
Has the hob been correctly connected to the mains
supply?
Has the child lock function been activated? Please refer
to the instructions for use section about this function.
Are you using suitable cookware, please refer to the
instructions for use about selection of the correct
cookware.
The induction hob is noisy
When using the induction hob there may be some
'noise' emitted from the pan. This is normal and may be
most noticeable when cooking on high power settings
or if 5 pans are used simultaneously. The type of pan
may also contribute to induction 'noise' .
A crack has appeared in the hob surface
Disconnect the cooker immediately from the power
supply and arrange for its repair.
Do not use the cooker until after the repair.
My hob is scratched
Always use the cleaning methods recommended in this
guide, and make sure that the pan bottoms are smooth
and clean.
Marks from aluminium and copper pans as well as
mineral deposits from water or food can be removed
with a cleaning cream.
Marks from mineral deposits from water or food can be
removed with a cleaning cream.
However, tiny scratches are not removable but will
become less visible in time as a result of cleaning.
Metal markings on the hob surface
Do not slide aluminium or copper pans across the
ceramic hob surface. Marks from aluminium and copper
pans as well as mineral deposits from water or food can
be removed with a suitable cleaning cream.
Steam is coming from the oven
When cooking foods with a high water content (e.g.
oven fries) there may be some steam visible at the rear
grille. Take care when opening the oven door, as there
may be a momentary puff of steam when the oven
door is opened. Stand well back and allow any steam to
disperse.
An oven fan is noisy
The note of the oven fan may change as the oven heats
up – this is perfectly normal.
What cleaning materials are recommended for the
cooker?
See the 'Cleaning' section for a full list of recommended
cleaning materials.
We do not recommend corrosive or caustic cleaners
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as these may damage your cooker.
The knobs get hot when I use the oven, can I avoid this?
Yes, this is caused by heat rising from the oven, and
heating them up. Do not leave the oven door open.
If there is an installation problem and I don't get my
original installer to come back to fix it, who pays?
You do. Service organisations will charge for their call
outs if they are correcting work carried out by your
original installer. It's in your interest to track down your
original installer.
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