Sirius XM RAdio Onyx EZ User Manual page 45

Troubleshooting
If you see this on the screen:
Updating
—
If this happens:
You do not receive all the
channels to which you subscribed
Audio sounds too soft
Audio fades
No audio
Try this:
• Onyx EZ is updating with the latest encryption
code . Wait until the update is done .
• You may be trying to tune to a channel that is
blocked or unavailable . Tune to another channel .
• No program information, such as artist name, song
title, or channel exists .
Try this:
• Ensure that you have subscribed to the service by
following the steps in "Step 4: Subscribe" on page
21 .
• Go to www .siriusxm .ca/refresh and follow the
directions to refresh your Radio .
• Call 1-877-438-9677 for further assistance .
• Raise the volume of your stereo system or powered
speakers, or increase the audio level of Onyx EZ
until the sound quality improves . Refer to "Set
Audio Level" on page 39 .
• Check all cables for a firm and secure connection .
• Check all cables between Onyx EZ and your stereo
system or powered speakers for a firm and secure
connection .
• Ensure you have selected the proper input source
on your stereo system, or try another source .
• Increase the audio level of Onyx EZ . Refer to "Set
Audio Level" on page 39 .
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