Lantronix Device Server UDS 10 User Manual page 80

Troubleshooting
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix serial number
Software version (on the first screen shown when you Telnet to port
9999)
Description of the problem
Debug report (stack dump), if applicable
Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)
When troubleshooting the following problems, make sure that the DR1 is powered up and the
Link (L) LED is lit solid green. If the Link LED is not lit, then the physical network
connection is bad. Confirm that you are using a good network connection.
6-2 UDS-10 User Guide