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Hardware Warranty
Hardware Warranty
Enterasys Networks warrants their products against defects in the physical product for
one year from the date of receipt by the end user (as shown by Proof of Purchase). A
product that is determined to be defective should be returned to the place of purchase. For
more detailed warranty information, consult the Product Warranty Statement received
with your product.
Software Warranty
Enterasys Networks software products carry a 90-day software warranty. During this
period, customers may receive updates and patches for verified, reported software issues.
Repair Services
Enterasys Networks offers an out-of-warranty repair service for all our products at our
Repair Facility. Products returned for repair will be repaired and returned within five
working days. A product sent directly to Enterasys Networks for repair must first be
assigned a Return Material Authorization (RMA) number. A product sent to Enterasys
Networks without an RMA number displayed on the outside of the box will be returned
to the sender unopened, at the sender's expense.
To obtain an RMA number, contact Enterasys Technical Support. Once your support
representative confirms that the board is defective, he or she will assign an RMA number.
Payment, shipping instructions, and turnaround time will be confirmed when the RMA
number is assigned.
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Enterasys Xpedition 8000/8600 Getting Started Guide
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