Table of Contents
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20 Troubleshooting
Symptom
User registration for the
"Viewnetcam.com" service
fails.
No image is displayed.
No image is displayed. / Older
images or logs are displayed.
126
Operating Instructions
Cause/solution
•
Is the registered E-mail address correct?
When an E-mail with the "Viewnetcam.com" website
link is not received, the registered E-mail address may
be incorrect. Visit the "Viewnetcam.com" website
(http://www.viewnetcam.com/) to register the correct
E-mail address.
•
Is the viewer software installed on the PC?
Install the viewer software on a PC.
•
Is the power of the connected camera turned on?
Turn the power on for the connected camera.
•
Is the BNC coaxial cable connected correctly to the
video input?
Check the video input connection.
•
Is the version of DirectX
Check the version of DirectX as follows.
1.
Select "Run..." from the start menu of Windows.
2.
Enter "dxdiag" in the displayed dialog box and click
the [OK] button.
If the version of DirectX is older than 9.0c, upgrade
it.
•
Is the cellular phone in use support the 320´240, 640
´480, D1 (720´480) (NTSC), or D1 (720´576) (PAL)
resolution? Or is the image data size too big to display
images on the cellular phone?
Refer to the manuals provided with the cellular phone
in use for the restrictions of image data sizes.
•
When [Every time I visit the webpage] is not selected
for [Check for newer versions of stored pages:] in the
[Temporary Internet Files] section, images sometimes
may not be displayed on the "Live" page.
In this case, do the following.
1.
Select [Internet Options...] from [Tools] on the
menu bar of Internet Explorer. The [Internet
Options] window will be displayed.
2.
When using Internet Explorer 7.0, Internet
Explorer 8.0, or Internet Explorer 9.0:
Click the [Settings] button in the [Browsing history]
section on the [General] tab, and then select [Every
time I visit the webpage] for [Check for newer
versions of stored pages:] in the [Temporary
Internet Files] section on the [Temporary Internet
Files and History Settings] window.
When using Internet Explorer 6.0:
Click the [Settings...] button in the [Temporary
Internet Files] section on the [General] tab, and
then select [Every visit to the page] for [Check for
newer versions of stored pages:] on the [Settings]
window.
9.0c or later?
®
Reference
pages
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3
Installation Guide
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