Table of Contents
Advertisement
Symptom
Cannot access the unit from a
cellular phone.
Cannot access the unit from a
mobile terminal.
A cookie error was displayed
when performing user
registration for
"Viewnetcam.com".
Cause/solution
•
Are you accessing another unit in the same local
network via a proxy server?
Configure the web browser to not use the proxy server.
•
Are two or more users browsing the camera images
simultaneously?
It may take time to display the screen or refresh interval
may become slower when two or more users browse
the camera images simultaneously.
•
Is the URL correct? Or is "/mobile" missing at the end
of the URL?
Check if the URL is entered correctly. When accessing
the unit from a cellular phone, it is necessary to enter
"/mobile" at the end of the URL that is used for the unit
access from a PC.
•
Is the SSL encryption method different from that of the
unit?
Select "HTTP" (Do not select "HTTPS") for "HTTPS" -
"Connection" on the "Network" page - the [Network]
tab, and access the unit again.
•
Did you access "http://" while using the HTTPS
function?
To use the HTTPS function, access "https://". It is also
necessary to enter the port number.
•
Is the URL correct? Or is "/cam" missing at the end of
the URL?
Check if the URL is entered correctly. When accessing
the unit from a mobile terminal, it is necessary to enter
"/cam" at the end of the URL that is used for the unit
access from a PC.
•
Is the SSL encryption method different from that of the
unit?
Select "HTTP" (Do not select "HTTPS") for "HTTPS" -
"Connection" on the "Network" page - the [Network]
tab, and access the unit again.
•
Did you access "http://" while using the HTTPS
function?
To use the HTTPS function, access "https://". It is also
necessary to enter the port number.
•
Is the web browser configured to allow cookies?
Configure the web browser to allow cookies. In Internet
Explorer, from [Tools] select [Internet Options] and
configure the cookies setting in the [Privacy] tab.
20 Troubleshooting
Reference
pages
-
-
14
71
81
15
71
81
-
Operating Instructions
125
Advertisement
Table of Contents
