When Scanning Is Not Done As Expected - Aficio B2867757 Operating Instructions Manual

4. Troubleshooting When
Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function
problems.

When Scanning Is Not Done As Expected

This section explains causes and remedies when scan results are not as expected.
Problem
The scanned image is
dirty.
The image is distorted
or out of position.
The orientation of the
scanned image is not
correct.
No image results from
scanning.
The scanned image
contains white spaces.
The scanner journal
cannot be printed.
The scanner journal
cannot be printed.
The scanner journal
cannot be printed.
The file size of the com-
pressed image is larger
than that of the non-
compressed image.
Cause
The exposure glass or platen plate
is dirty.
The original has not been loaded
square.
The original was placed in the
wrong top/bottom or left/right
orientation.
The original was placed with the
front and back reversed.
• If you scan originals using
functions other than the net-
work TWAIN scanner func-
tion, certain paper size and
resolution settings may pro-
duce scanned images that are
larger than the specified size
because of margins being add-
ed to the sides.
• If the File Format Converter
(optional ) is installed, the
margins may become wider.
The paper tray is open.
Paper is loaded in the bypass tray
but another paper tray is specified.
The original exit switching lever
is in the rear output position.
For detailed images such as line
drawings, the file size increases
after compression.
Solution
Clean the exposure glass or plat-
en plate. See p.79 "Maintaining
Your Machine".
Insert the original along the origi-
nal guides, so it is straight. See
"Setting Original Orientation",
Scanner Reference.
Place the original in the correct
orientation. See "Setting Original
Orientation", Scanner Reference.
When the original is placed di-
rectly on the original table, the
side to be scanned must face
down. See "Setting Original Ori-
entation", Scanner Reference.
Scanning at a higher resolution
may reduce the margins.
Close the paper tray.
Remove the paper from the by-
pass tray.
Switch the original exit switching
lever to upper output.
If large-size files become a prob-
lem, set Compression to [Off] un-
der Scanner Features.
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