Handling Calls; Placing A Call On Hold - Aastra 6739i User Manual

Handling Calls

You can handle calls on the phone by placing calls on hold, transferring calls, or joining calls in a conference. You can use
the following method to perform these functions:
To place an active call on hold, you can press the
•
To transfer a call, you can press the
•
To place a call in conference, you can press the
•
Each of these methods is described in the following paragraphs.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold
place a call on hold, only your phone can retrieve the call.
IP Phone UI
To place a call on hold:
1. Connect to an active call (if not already connected).
2. Press the Hold key on the phone or the
L1 John Smith 401
Home
402
DND
404
Call is on
hold
Call Forward
406
The line/call appearance LED begins to flash slowly and the Message Waiting Indicator (MWI) flashes quickly. The
screen displays the information about the caller on hold and the picture ID (if this feature is enabled on your
phone). An incremental timer clocks the amount of time that the caller has been on hold.
To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The
line/call appearance LED for the call on hold remains flashing to indicate that you are still connected.
Automatic Hold
When juggling between calls, you do not have to press the hold key to go from one call to the next. The phone automati-
cally puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one call on
hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press
to disconnect the call.
41-001317-05 REV00 – 03.2011
key or the
Hold
key or the
Transfer
key or the
Conf
key on the screen.
Hold
00:45
Carol Dun
6006
Hold Mute
Transfer Conf
Call On Hold Screen
key.
key.
key.
key, or by pressing the
Timer that
Mon Jan 1
indicates
12 : 45pm
length of time
that caller has
Flash
been on-hold
Intercom
Caller on hold
Paging
Park
Pickup
Handling Calls
key. When you
Hold
139