Page 1: User Guide
Aastra Model 6739i IP Phone User Guide Release 3.2 41-001317-05 REV00 – 03.2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 2: Software License Agreement
Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distri- bution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
Page 3: Table Of Contents
..................2 Cleaning the 6739i Touchscreen .
Page 4 Content Messages Key ....................47 Keypad Keys.
Page 5 Content Voicemail ....................164 Additional Features .
Page 6 Content Indication of Terminated Calls................188 Model M670i and M675i Expansion Modules .
Page 7: Welcome
About this guide This guide explains how to use the basic features of your new 6739i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.
Page 8: Requirements
Aastra Telecom. Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your 6739i phone, please refer to the Aastra 6739i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide.
Page 9: Cleaning The 6739I Touchscreen
Cleaning the 6739i Touchscreen Repeated use of the 6739i touchscreen may lead to a dirty screen. To clean the phone’s screen, Aastra recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen).
Page 10: Getting Started
Getting Started The 6739i must be set up and be configured prior to its first use. This section describes phone behaviour and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 11 Getting Started The 6739i phone checks for a changed configuration and new firmware updates if available, whenever you unplug or restart your phone. If either of these events occur (you unplugged or restarted the phone), the following screens display. This may take a few moments while the phone downloads the latest updates.
Page 12 Getting Started The phone then displays the following screens followed by the Idle screen. Network Bluetooth Upgrade... Please Wait 100% Done Mon Jan 1 L1 John Smith 401 12 : 45pm John Smith Idle Screen 41-001317-05 REV00 – 03.2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 13: Network Connected/Network Disconnected
"Network Connected" prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone. For more information about connecting your phone, see the Aastra 6739i IP Phone Installation Guide. Check with your system or network administrator for assistance.
Page 14: Idle Screen
By default, the softkeys display as empty. You can configure these softkeys with specific functions using the Aastra Web User Interface (UI), or your System Administrator may have configured some of these softkeys for you.
Page 15 Getting Started Phone Status Icons There are icons that display on the phone to graphically indicate the status of the phone and/or the status of calls. These icons display on the upper left corner of the screen. The following table identifies the status icons that may display. Status Icon Description Idle - Phone is on-hook and in the idle state.
Page 16 If you or your Administrator have configured softkey functions on your phone, the keys for those functions display on the screen. The 6739i displays up to 12 softkeys per page. If you configure more than 12 softkeys, the last softkey displays with leaders ( ) indicating there are more softkeys on additional pages that follow.
Page 17: Off-Hook And Dialing Screen
Getting Started Off-Hook and Dialing Screen When you lift the handset or press the Spearkerphone/Headset key on the phone, the screen displays a “Dial” key and a “Cancel” key you can use for dialing or cancelling a call. The off-hook status icon displays in the upper left corner of the screen.
Page 18: Connected Call Screen
Getting Started Description Dial Button - Press this button after entering a phone number or extension from the phone’s keypad. The phone dials the Dial number you entered. Cancel Button - Press this button to cancel a dialing process. Cancel Backspace Button - Press this button when entering the phone number and you want to backspace to delete characters.
Page 19: Incoming Call Screen
Incoming Call Screen When your phone receives an incoming call, a ringing status icon displays in the upper left corner. The Caller ID of the caller displays on the screen. The “Answer”, “Reject”, and “Silence” keys also display allowing you to select how you want to handle the incoming call.
Page 20 Getting Started Multiple Incoming Calls Screens When multiple calls come into the phone, each incoming call is directed to a non-busy line on the phone. The phone screen displays a pop-up of each incoming call in the status bar at the top of the screen (shown as incoming caller Dan Jones 507 on Line 3”...
Page 21: Terminating Calls
Getting Started Terminating Calls There are several way to terminate an active call • Place the handset in the cradle • If speakerphone was activaded during the call, press the speakerphone key again to hang up the call. • Press the Line associated with the active call to hang up the line. •...
Page 22: Methods For Setting/Using Features On The Phone
Using the Aastra Web User Interface (UI) However, there are specific features accessible through the IP Phone UI that are not accessible through the Aastra Web UI, and vice versa. There are also features on your phone that can only be accessed by a System Administrator. For those fea- tures, contact your System Administrator for more information.
Page 23: Using The Ip Phone Ui
Methods for Setting/Using Features on the Phone Using the IP Phone UI The following is an example of using the IP Phone UI IP Phone UI Press the Options Key on the phone to enter the Options List. A list of keys display. Mon Jan 1 Options List 12 : 45pm...
Page 24: Navigation Keys
Methods for Setting/Using Features on the Phone Press a key to display the values for a selection or to display additional options. In the following example, audio mode values display if pressing the <Audio Mode> key. Mon Jan 1 Audio 12 : 45pm Audio Mode Speaker...
Page 25: Using The Aastra Web Ui
Methods for Setting/Using Features on the Phone Using the Aastra Web UI The following is an example of using the Aastra Web UI. In order to set features on your phone using the Aastra Web UI, you need to know your phone’s IP address. Refer to “Using the IP Phone UI”...
Page 26 For a user, the default user name is “user” (not case sensitive) and the password field is left blank. The Network Status window displays for the IP phone you are accessing. Click Log Off at any time to logout of the Aastra Web UI. 41-001317-05 REV00 – 03.2011...
Page 27 60 softkeys with a M675i Expansion Module if an it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached. For more information about the expansion modules see “Model...
Page 28 Webpage Language and Input Language Account Configuration - Allows you to configure “do not disturb” (DND) and “call forwarding” (CFWD) by account. You can have multiple accounts on the 6739i. For more information about Account configuration, see “Account Configuration (DND and Call Forwarding)”...
Page 29: Ip Phone Keys And Key Descriptions
IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions IP Phone Keys The following sections describe the various 6739i phone key functions, and how they help you make and manage your calls and caller information.  ...
Page 30: Key Descriptions
Key Descriptions The following table identifies the keys on the key panel of your 6739i IP phone that you can use for handling calls. Your phone may contain symbol keys or text keys, depending on which Model 6739i phone you purchased. Images of the symbol keys and the symbol hardware platform are used throughout this document.
Page 31 Symbol Keys Text Keys Key Description Line/Call Appearance Keys - Connect you to a line or call. The Aastra 6739i IP Phone IP phone supports 3 line call appearance keys. Line 3 Line 3 For more information, see “Line Keys”...
Page 32: Hard Keys
Hard Keys Hard Keys This section describes the hard keys you can use to manage calls. The following hard keys are located on the front panel of your phone: Name Symbol Keys Text Keys Line Keys Line 3 Line 3 Line 2 Line 2 Line 1...
Page 33: Line Keys
6 additional Line Keys. When configured, these Line Keys appear on the softkeys on either side of the display. Note: The 6739i allows up to 9 configured Line Keys - 3 hard keys (L1, L2, and L3) and 6 softkeys configured as Line Keys. For more information about configuring “Line” softkeys, see “Line Softkey”...
Page 34 Hard Keys When the phone is taken off-hook, it automatically selects Line 1 (L1) by default. If you press a hard Line Key on the front panel of the phone (L1, L2, or L3), a set of Line Keys display in the center of the screen with the Line Key you selected highlighted.
Page 35: Callers List Key
Callers List Key Callers Callers The 6739i has a Callers List Key on the front panel of the phone. Pressing the Callers List key displays information about each call that came into your phone. Callers List Key The Callers List is a stored log of up to 200 incoming calls. Your phone logs the number and/or name (if available) of the caller, and the date and time of the call.
Page 36 Hard Keys You can perform the following in the Callers List: • View and scroll the Callers List • Dial from the Callers List • Delete a Caller record(s) from the Callers List • Save a Caller record to the Directory Note: Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key.
Page 37 Hard Keys Press the Caller record and then press . The following screen displays. Delete Mon Jan 1 Callers List 12 : 45pm Delete Item Delete Delete All Cancel Delete Callers List Record(s) Screen Press to delete the record you selected from the Callers List. The main Callers List screen displays. Delete Press to delete all records from the Callers List.
Page 38 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 39: Directory Key
Pressing the Directory Key displays the Directory List on your phone. This list is your personal phone book conveniently stored within your phone. You can enter up to 200 entries into the 6739i Directory by adding them manually, or by saving the number and name from other lists stored on your phone.
Page 40 Directory screen shows 11 entries in the Directory List. Mon Jan 1 Mon Jan 1 Directory Directory 12 : 45pm 12 : 45pm John Doe John Doe Bob West Aastra Support Jane Doe Robert Hassle 9055552233 Office James Devon Daniel Foster 9055551122 Home Marcus Murphy...
Page 41 Hard Keys Dialing from the Directory You can dial a phone number or extension directly from an entry in the Directory List. IP Phone UI Press Directory Key . The Directory screen displays. Use the keys to navigate the list to look for an entry. Press the key.
Page 42 Mon Jan 1 Mon Jan 1 Directory Directory 12 : 45pm 12 : 45pm Name John Doe Bob West Aastra Support First Last Jane Doe Robert Hassle James Devon Daniel Foster Marcus Murphy Arash Moosam Walter Dolaugh Kevin Hellisk...
Page 43 Hard Keys Editing an Entry You can edit a Directory entry, number, and/or label as required from a single entry screen. IP Phone UI Press Directory Key . The Directory screen displays. Use the keys to navigate the list to look for an entry. Press the key.
Page 44 Hard Keys Deleting an Entry You can delete entries from the Directory List in the following ways: • Delete a single entry and all associated numbers and labels • Delete all entries in the Directory List • Delete specific numbers and labels from an entry Mon Jan 1 Directory 12 : 45pm...
Page 45 Hard Keys Delete Press to delete the entry and all associated numbers and labels from the Directory. The main Directory screen displays. Press to delete all entries from the Directory. The main Directory screen displays. Delete All Press the to return to the previous menu or press the to return to the idle screen.
Page 46 Hard Keys Deleting a number and/or label from an entry IP Phone UI Press Directory Key . The Directory screen displays. Use the keys to navigate the list to look for an entry. Press the key. For a procedure on using the search key, see “Using the Search Feature in the Directory”...
Page 47 Hard Keys Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.
Page 48: Redial Key
Hard Keys Redial Key Redial Redial The Redial Key on the front panel of the phone allows you to automatically dial a number you previously dialed from your phone. If you are off-hook and press the Redial Key, the last number you called is dialed back. If you are on-hook and press the Redial Key, the Redial List displays allowing you to select which number in the list you want to redial back.
Page 49 Hard Keys You can perform the following in the Redial List: • View and scroll the Redial List • Dial from the Redial List • Delete a Redial record(s) from the Redial List • Save a Redial record to the Directory Note: Your System Administrator can set your Redial key to speed dial a specific number.
Page 50 Hard Keys Press the Redial record and then press . The following screen displays. Delete Mon Jan 1 Redial List 12 : 45pm Delete Item Delete Delete All Cancel Delete Redial List Record(s) Screen Delete Press to delete the record you selected from the Redial List. The main Redial List screen displays. Press to delete all records from the Redial List.
Page 51: Services Key
Services Key The 6739i has a Services Key on the front panel of the phone. The Services key accesses enhanced features and services provided by third parties. It also provides the ability to configure Call Forwarding and Do Not Disturb (DND) on your phone.
Page 52: Conference Key
143. Transfer Key Transfer Transfer The 6739i has a Transfer Key on the front panel of the phone. Pressing the Transfer Key allows you to transfer calls as required. Transfer Key 41-001317-05 REV00 – 03.2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 53: Messages Key
Messages Key Messages Messages The 6739i has a Messages Key on the front panel of the phone. Pressing the Messages Key allows you to access your voicemail messages. Messages Key Pressing the Messages Key directly connects to a voicemail server (if configured by your Administrator) and allows you to access your voice mailbox to access your messages.
Page 54: Keypad Keys
Hard Keys Keypad Keys The 6739i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet.The 6739i phone keypad includes the following: Keypad Key...
Page 55 Hard Keys Using a Keypad Key to Configure a Speed Dial Pressing and holding down an unprogrammed keypad key on the phone initiates the “create a speed dial” feature. Note: The keypad key must have no preassigned function (key must be unprogrammed) in order to use the press-and-hold feature to create a speed dial key.
Page 56 Configuring/Editing a Keypad Speed Dial using the Aastra Web UI After creating a speed dial on the phone’s keypad, you can edit the configuration using the Aastra Web UI only. Aastra Web UI Click on Operation->Keypad Speed Dial.
Page 57 Hard Keys Using the Keypad Speed Dial Use the following procedure to dial a speed dial using a programmed key on the keypad. IP Phone UI Press the keypad key programmed as a speed dial. The phone dials the number associated with that keypad key. Key “6”...
Page 58: Options Key
Using the Options Key on the front panel of the phone, you can customize your phone with specific features such as set- ting the brightness of the display, setting a language, or activating the bluetooth device. You can also configure some of these features using the Aastra Web UI. Options List After pressing the Options Key, the following Options List displays.
Page 59 Options Key The following table lists the items available in the Options List on the phone. Option Item Function Allows you to set the following: Audio Mode Audio Headset Device Headset Mic Volume Ring Tone Tone Set Allows you to set the following: Brightness Level Display Brightness Timer...
Page 60: Simplified Options List
Options Key Simplified Options List An Administrator can replace the full Options List on the Phone UI with a more simplified Options List. The following illustrates a simplified Options List on the 6739i. 6739i Simplified Options List Mon Jan 1...
Page 61: Audio
Audio Mode Screen Audio Mode The 6739i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 62 Headset Device The “Headset Device” option allows you to set the type of headset you are using with your phone. The 6739i allows the following type of headsets: •...
Page 63 Options Key Setting Headset Device IP Phone UI Press on the phone to enter the Options List. Press the <Audio> key. Press the <Headset Device> key. The following values display: • Wired (default) • DHSG • Bluetooth Press the value you want to set for the headset device. Press the value you want to set for the Audio Mode.
Page 64 Aastra Web UI Note: You can set the Ring Tones on a global or per-line basis using the Aastra Web UI. 41-001317-05 REV00 – 03.2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 65 Options Key Click on Basic Settings->Preferences->Ring Tones. For global configuration: In the "Ring Tones" section, select a ring tone from the Global Ring Tone field. Valid values are Tone 1 (default), Tone 2, Tone 3, Tone 4, Tone 5, and Silent Note: See the Ring Tones Table...
Page 66 Aastra Web UI Note: When you set the Tone Set using the Aastra Web UI, all lines on the phone use the same Tone Set (global basis only). Click on Basic Settings->Preferences->Ring Tones. In the "Ring Tones" section, select a country from the Tone Set field.
Page 67: Display
Options Key Display The Display option allows you to set the following on your phone: • Brightness Level • Brightness Timer • Calibrate Screen Mon Jan 1 Display 12 : 45pm Brightness Level Speaker Brightness Timer Wired Calibrate Screen Display Screen Brightness Level The "Brightness Level"...
Page 68 Options Key Setting Brightness Timer IP Phone UI Press on the phone to enter the Options List. Press the <Display> key. Press the <Brightness Timer> key. A text box displays. Press the text box. A pop-up keyboard displays. Press the “123” key and enter a value, in seconds, for the Brightness Timer. You can set the Brightness Timer from 0 to 7200 seconds.
Page 69: Set Time
Set Time Screen Time Format The 6739i gets its clock time from the local Timer Server set up in your network by your System Administrator. You can set the time format using the IP Phone UI or the Aastra Web UI.
Page 70 The time appears on the phone’s idle screen in the time format you set. Date Format The 6739i gets its calendar dates from the local Timer Server set up in your network by your System Administrator. You can set the date format using the IP Phone UI or the Aastra Web UI.
Page 71 Note: The date appears on the phone’s idle screen in the date format you set. Aastra Web UI Click on Basic Settings->Preferences->Time and Date Setting. 41-001317-05 REV00 – 03.2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 72 The date appears on the phone’s idle screen in the date format you set. Timezone The 6739i allows you to set your geographic location timezone on the phone. The timezone should be set to the country where you are using the phone.
Page 73 A time server is a server computer that reads the actual time from a reference clock and distributes this information to its clients in the network. The time server may be a local network time server or an internet time server. On the 6739i, you can specify up to 3 local time servers for which the phone receives its time.
Page 74: Language
In the IP Phone UI, you can select a specific screen language and input language to use on your phone. These settings do not affect the Aastra Web UI. In the Aastra Web UI, you can select the Webpage language and input language to use in the Web UI. These settings do not affect the IP Phone UI.
Page 75 The screen language settings in the IP Phone UI work independently from the Webpage language settings in the Aastra Web UI. When you set the language to use in the IP Phone UI or the Aastra Web UI, all of the display screens (menus, serv- ices, options, configuration parameters, etc.) display in that language.
Page 76 Input Language You can enter text and/or characters into the IP Phone UI or the Aastra Web UI in a specific language if required. To do this, you must set the input language setting. The 6739i supports the following input languages on the IP Phone UI and the Aastra Web UI: •...
Page 77 Options Key Keypad Text/Character Input Tables English (default) Uppercase Characters Lowercase Characters 1;=_,-'&() 1.:;=_,-'&() ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ French Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀÂÇÁÅÆ...
Page 78 Options Key Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà DEF3É...
Page 79 Options Key Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ...
Page 80 Options Key Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE> * <SPACE> #/\@ #/ \@ Setting Language Input IP Phone UI Note: All languages may not be available for selection. The available languages are dependant on the language packs cur- rently loaded to the IP phone.
Page 81 Click on Basic Settings-> Preferences->Language Settings. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI. Valid values are: • English (default) •...
Page 82: Bluetooth
Bluetooth The 6739i supports the use of a Bluetooth headset as an alternate headset device. You can turn the Bluetooth capability ON and OFF on your phone as required. You can also add or delete a Bluetooth headset as applicable.
Page 83 Bluetooth 12 : 45pm 12 : 45pm Settings Settings Bluetooth Status Device Name Bluetooth Status Device Name 6739i Bluetooth Devices Add new device. . . CAPS Bksp Cancel Space Hide Enter (Optional) In the “Device Name” field, assign a name to the bluetooth device you are adding to the phone using the touch keypad that displays.
Page 84 Options Key Press the <Add new device> key A screen displays that allows you to search for the Bluetooth device. Mon Jan 1 Bluetooth 12 : 45pm Search Press the <Search> key to search for the Bluetooth headset connected to the phone. The phone proceeds to search for a local bluetooth headset.
Page 85 Options Key Pairing a Bluetooth Device Press a Bluetooth device to begin pairing it with the phone. The following screen displays. Mon Jan 1 Bluetooth 12 : 45pm Enter PIN Cancel Using the phone’s keypad, enter a PIN in the text box and press <OK>. The default PIN is 0000.
Page 86 Options Key When pairing is complete, the following screen displays Mon Jan 1 Bluetooth 12 : 45pm Settings Bluetooth Status Device Name GN6110Hs Active Bluetooth Device Connected: GN6110Hs Bluetooth Devices GN6110Hs Add new device. . . If the pairing was successful, the Bluetooth device displays on a key with a GREEN box indicating this device is the active Bluetooth device on your phone.
Page 87 Options Key Press the next to the Bluetooth device you want to unpair from the phone. The following screen displays. Mon Jan 1 Bluetooth 12 : 45pm Are you sure? Press <Yes> to unpair the Bluetooth device from the phone. Press <No>...
Page 88: Softkeys
Softkeys On the 6739i, you can configure up to 55 multi-functional softkeys using the IP Phone UI or the Aastra Web UI. The idle screen displays up to 12 softkeys. If you configure more than 12 softkeys, the 12th key displays as a “More” key. Pressing the “More”...
Page 89 Indicates the key has no function assigned. State-Based Softkeys All of the softkeys on the 6739i are state-based except for the “None” softkey. You can use the softkey when the phone is in the state specified for that softkey. Mon Jan 1...
Page 90 Options Key The following Aastra Web UI screen shows the states you can configure for your phone. Configurable Softkey States The following table describes the states available to configure for the softkeys. State Description idle The phone is not being used.
Page 91 Key Display Behaviour On the 6739i IP Phone, you can configure 55 softkeys with specific functions. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 92 Configuring a Line Softkey You can configure a softkey as a Line Key on the 6739i. The key acts as a line that behaves the same as a hard line key. For more information about the behaviour of line keys, see “Multiple Line and Call Appearances”...
Page 93 Press the <Line> function key to apply to the softkey. Note: A total of 9 Line Keys can exist on the 6739i (3 hard keys (Line 1, 2, and 3) and 6 softkeys In the “Label” field, enter a label to assign to this softkey.
Page 94 A speed dial key allows you to output a number quickly by pressing a key configured for speed dialing. You can program a softkey on the 6739i to speed dial outside numbers, dial directly to another person’s line or extension, or to quickly access features such as Caller ID (*69) and Voicemail.
Page 95 Options Key Configuring a Speed Dial Softkey/Expansion Module key using Options->Softkeys on the IP Phone IP Phone UI Press on the phone to enter the Options List. Press the <Softkeys> key. By default, all of the softkeys that display are configured as “None”. Press a <None>...
Page 96 Options Key Configuring a Speed Dial on a Softkey/Expansion Module Key (using the press-and-hold feature) Using the IP Phone UI Use the following procedure to configure a speed dial key on a softkey or expansion module key. IP Phone UI Press an unprogrammed softkey or expansion module key.
Page 97 “DND Account-Based Configuration” page 148. You can use the IP Phone UI or the Aastra Web UI to create a DND softkey on your phone. 41-001317-05 REV00 – 03.2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 98 John Smith Intercom Paging Park Pickup Call Forward Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1” through “Key 55”. In the "Type" field, select Do Not Disturb to apply to the key.
Page 99 On the 6739i, the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF func- tionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF key. When the moni- tored user is on an active call, a small telephone icon is shown with the handset off-hook.
Page 100 A receptionist has a 6739i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Appli- cation Server. On the 6739i, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.
Page 101 Configuring a BLF List Softkey If you set a key to use BLF/List, you must also enter a BLF List URI in the Aastra Web UI at the path Operation->Softkeys and XML->Services, or in the IP Phone UI at the path Options->Softkeys. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.
Page 102 Automatic Call Distribution (ACD) Softkey (for Sylantro Servers) The 6739i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
Page 103 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 104 The table below shows the status of the LED as they may appear on your IP phone. Phone Model Status: Logged In and Available Status: Unavailable Logged Out 6739i Solid Red LED Blinking Red LED No LED icon...
Page 105 Options Key Press the <Login> key. The "User ID" and "Password" prompts displays. This screen also shows the label of the ACD queue you are access- ing. Mon Jan 1 L1 John Smith 401 Label of ACD 12 : 45pm queue is Support ACD:Support...
Page 106 The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the IP Phone UI or the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
Page 107 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 108 Options Key Configuring Group Call Pickup (GCP) Softkey (for Sylantro Servers) Use the following procedure to configure Group Call Pickup on the 6739i IP Phone. IP Phone UI Note: A ring group must be configured on the Sylantro Server in order for a GCP softkey to function.
Page 109 Options Key Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Note: Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key.
Page 110 This label displays on your phone as the XML softkey. You can add an XML service to your Services Menu using the Aastra Web UI. You can specify the label for the service in the “XML Application Title” field, and the URI (provided by your System Administrator) in the “XML Application URI”...
Page 111 Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Note: A ring group must be configured on the Sylantro Server in order for a GCP softkey to function. Click on Operation->Softkeys and XML.
Page 112 From an XML Softkey: Press the XML key on the 6739i phone. A "Custom Features" screen displays or the title you specified. Press the service you want to access. Message services display to the screen after pressing the softkey. For user input services, follow the prompts as appropriate.
Page 113 Flash Softkey You can set a softkey to generate a flash event when it is pressed on the 6739i. You do this by setting the softkey to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 114 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 115 Call Forward Softkey Using the IP Phone UI or the Aastra Web UI, you can configure the Call Forward (CFWD) function on a softkey or expan- sion module key. Use call forwarding when you want a specific account or all accounts on your phone to be forwarded to another number.
Page 116 Last Call Return (lcr) Key (Sylantro Servers only) Using the IP Phone UI or the Aastra Web UI, you can configure a "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr"...
Page 117 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen as “LCR”. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1” through “Key 55”.
Page 118 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. 10.Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 119 Options Key In the “Line” field, select the line for which you want to use the key functionality. Valid values are 1 through 9. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Expansion Module Keys Select an expansion module key.
Page 120 Speed Dial/Conf Softkey The 6739i allows you to configure a softkey or expansion module key to be used as a speed dial conference key (Speed Dial/Conf softkey) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 121 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 122 You can configure a softkey on the IP Phone (or expansion module) as a lock/unlock softkey. You assign the function of the key as “Phone Lock” using the IP Phone UI at the path Options->Softkeys or the Aastra Web UI at the path Operation->Softkeys and XML.
Page 123 None None None None None None None You can configure an Intercom softkey using the IP Phone UI or the Aastra Web UI. Reference For more information about the Intercom key, see “Using Intercom” page 135. 41-001317-05 REV00 – 03.2011...
Page 124 You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams. You can specify up to 5 listening multicast addresses in the Aastra Web UI at the path, Basic Settings->Preferences->Group Paging RTP Settings.
Page 125 Options Key Configuring a Paging Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1” through “Key 55”. In the "Type" field, select Paging. In the "Label" field, enter a label to apply to this key.
Page 126 Options Key Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.Recipient of a Paging call can set a global “Do Not Disturb” (DND) to ignore any incoming pages.
Page 127 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 128 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 129 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys & Exapnsion Module Keys Choose the key you want to delete from the phone.
Page 130: Status
The “Status" key in the Options Menu allows you to view the current state of your phone in the IP Phone UI. The “Status Screen” in the Aastra Web UI also displays the current state of your phone. You can view the following information about...
Page 131 Options Key Viewing the Status of Your Phone (Aastra Web UI) Aastra Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>. To find the IP address of your phone, see “Finding your phone’s IP Address.
Page 132 SIP Account Status The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed.
Page 133: Advanced
Options Key Advanced The <Advanced> key on the Options Menu allows your System Administrator to perform the following for your phone: • Set Configuration Server parameters • Set Network parameters • Reset your phone: – Factory Clean (set your phone to factory defaults) –...
Page 134: Password
Options Screen Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password...
Page 135 Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->User Password. In the "Current Password" field, enter the current user password. In the "New Password" field, enter the new user password.
Page 136: Restart
If you do not wish to restart your phone, press the <No> key. Note: Your phone is temporarily out of service during the restart and downloading process. Aastra Web UI Click on Operation->Reset. Click Restart Click OK at the confirmation prompt.
Page 137: Lock
Using the IP Phone UI at the path Options->Lock. • Using the Aastra Web UI at the path Operation->Phone Lock. • Configuring a “Lock” softkey and then pressing the softkey to lock and unlock the phone. For more information on this method, see “Phone Lock Softkey”...
Page 138 Options Key Locking/Unlocking the Phone Using the Aastra Web UI Use the following Aastra Web UI procedure to lock/unlock an IP phone and prevent it from being used or configured. Aastra Web UI Click on Operation->Phone Lock.. Lock the Phone In the “Lock the Phone?”...
Page 139: Making Calls
Making Calls Making Calls This section describes ways to make calls on your 6739i phone, using your handset, speakerphone or headset. Dialing a Number IP Phone UI Take the phone off-hook by: – lifting the handset – pressing Key, or –...
Page 140: Using Handsfree Speakerphone
When handsfree is on, the speaker light turns on. Using a Headset The 6739i accepts headsets through the modular RJ22 jack on the back of the phone. You can adjust the volume of your headset if desired. You can also make and receive calls using your headset.
Page 141: Using Intercom
Key, or by pressing the line/call appearance key for the active call. When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6739i IP phone using the Aastra Web UI. The following table describes these features.
Page 142: Muting A Call
Making Calls Muting a call You can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the Mute key LED is ON.
Page 143: Receiving Calls
Receiving Calls Receiving Calls When your phone receives an incoming call, a ringing status icon displays in the upper left corner. The Caller ID of the caller displays on the screen. The “Answer”, “Reject”, “Silence”, and “Transfer” Keys also display allowing you to select how you want to handle the incoming call.
Page 144: Sending An Incoming Call To Voicemail
Receiving Calls Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call using any of the methods in the following procedure. IP Phone UI To send a call to voicemail: • Do nothing and let the incoming call go directly to voicemail.
Page 145: Handling Calls
Handling Calls Handling Calls You can handle calls on the phone by placing calls on hold, transferring calls, or joining calls in a conference. You can use the following method to perform these functions: To place an active call on hold, you can press the key or the key.
Page 146: Transferring Calls
Handling Calls Retrieving a Held Call To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appear- ance key again, you disconnect from the call. Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.
Page 147 Transferring Two Existing Calls The 6739i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two calls - Call on L1 and Call on L2. L1 is on hold. L2 has an active call in focus. You can perform the following to transfer L2 to L1.
Page 148 Handling Calls The following is the “Call Transferred” screen on the 6739i. 6739i Call Transferred Screen 12 : 23pm Call Terminated Goodbye The following table identifies when a “Call Transferred” screen displays for transferred calls. THEN An active call is transferred by pressing Xfer key or GoodBye key, or •...
Page 149: Conferencing Calls
The following paragraphs describe how to use the Conference hard key or softkey to initiate local and centralized confer- encing. Local Conferencing The 6739i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6739i. Note: Your System Administrator can set your Conference key to speed dial a specific number.
Page 150 Cancel drops the displayed party from the call. Centralized Conferencing (for Sylantro and Broadsoft Servers) The 6739i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing.
Page 151 Handling Calls Setting Up a Conference with Multiple Parties (for Sylantro and Broadsoft Servers Use the following procedure to create a conference call using centralized conferencing. Note: You can have an unlimited number of parties in a conference (dependent on the limitations of the server. IP Phone UI When you begin a conference, you are the first party in the conference (Party 1).
Page 152 Handling Calls Setting Up Multiple Conferences (for Sylantro Server only) Note: The 6739i is limited to 9 conferences (a single conference each on lines 1 through 9). IP Phone UI Start Conference 1 using the procedures in the previous section, “Setting Up a Conference with Multiple Parties...
Page 153: Ending Calls
Handling Calls Ending a Conference and Transferring Remaining Parties The 6739i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing the Transfer Key or the Note: The Caller ID of the dropped Host still displays on the remaining parties’ phones.
Page 154: Managing Calls
Managing Calls Managing Calls The 6739i has several features that make it easier to manage calls. These features include: • Do Not Disturb (DND) • Call Forwarding • Missed Calls Indicator • Voicemail Account Configuration (DND and Call Forwarding) The 6739i has a feature that allows you to configure “Do Not Disturb” (DND) and “Call Forwarding”...
Page 155 MWI LED OFF if current account in focus has DND OFF. Note: If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring DND The following describes configuring DND on your phone.
Page 156 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 157 • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. • Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 158 Managing Calls DND in Account Mode Account mode configures DND for the current account in focus. IP Phone UI Press the <Services> Key. Press the <DND> key. The following screen displays. Mon Jan 1 DND>Account 12 : 45pm John DND in Account Mode Use the keys to scroll the list of accounts and select an account to apply DND.
Page 159 Managing Calls DND in Phone Mode (Default) Phone Mode configures DND for all accounts on the phone (global setting). IP Phone UI Press the <Services> Key. Press the <DND> key. The following screen displays. Mon Jan 1 DND>Global 12 : 45pm DND in Phone Mode Press <On>...
Page 160 Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same con- 41-001317-05 REV00 –...
Page 161 MWI LED OFF if CFWD All is disable Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring CFWD Mode Using the Aastra Web UI Use the following procedure to configure the CFWD mode using the Aastra Web UI.
Page 162 No Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 163 If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.)
Page 164 Managing Calls CFWD in Account Mode (Default) Account Mode configures CFWD for the current account in focus. IP Phone UI Press the <Services> Key, then press the <Call Forward> key. Press a pre-configured Call Forward softkey. The following screen displays. Mon Jan 1 Call Forward>Account 12 : 45pm...
Page 165 Managing Calls Copy to all modes If you enter a phone number for the ALL parameter, you can press the to automatically copy the same phone number to the BUSY and NO ANSWER phone number fields. For the NO ANSWER parameter, in the “No. Rings” field, select the number of rings you want your phone to perform before call forwarding a call.
Page 166 Managing Calls CFWD in Phone Mode Phone Mode configures CFWD for all accounts on the phone (global setting). IP Phone UI Press the <Services> Key, then press the <Call Forward> key. Press a pre-configured Call Forward softkey. The following screen displays. Mon Jan 1 Call Forward>Global 12 : 45pm...
Page 167 Managing Calls CFWD in Custom Mode Custom Mode configures CFWD for a specific account(s) or all accounts on the phone. IP Phone UI Press the <Services> Key, then press the <Call Forward> key. Press a pre-configured Call Forward softkey. The following screen displays. Mon Jan 1 Call Forward>Account 12 : 45pm...
Page 168 Managing Calls Copy to all modes If you enter a phone number for the ALL parameter, you can press the to automatically copy the same phone number to the BUSY and NO ANSWER phone number fields. For the NO ANSWER parameter, in the “No. Rings” field, select the number of rings you want your phone to perform before call forwarding a call.
Page 169: Missed Calls Indicator
Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is acces- sible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as "<number> Missed Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List.
Page 170: Voicemail
For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displays a list of phone numbers assigned to the 6739i that have registered voicemail accounts associ- ated with them.
Page 171: Additional Features
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6739i phone the same way you would on a reg- ular telephone.
Page 172: Play Call Waiting Tone
“Call Waiting Tone Period”. A value of “0” is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. 41-001317-05 REV00 – 03.2011...
Page 173 Configuring “Call Waiting Tone Period” Use the following procedure to configure “Call Waiting Tone Period”. Aastra Web UI Click on Basic Settings->Preferences->General. In the "Call Waiting Tone Period" field,enter a time period, in seconds, that the call waiting tone will be audible on an active call when another call comes in.
Page 174: Stuttered Dial Tone
Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. Aastra Web UI Click on Basic Settings->Preferences->General. The “Stuttered Dial Tone” field is enabled by default. To disable this field, uncheck the box.
Page 175: Xml Beep Support
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 176: Call Hold Reminder During Active Calls
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. Your can enable or disable this feature using the “Call Hold Reminder During Active Calls” in the Aastra Web UI.
Page 177: Call Hold Reminder (On Single Hold)
(even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI. Configuring “Call Hold Reminder”...
Page 178: Preferred Line And Preferred Line Timeout
Preferred Line and Preferred Line Timeout The 6739i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line.
Page 179 Additional Features Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI. Aastra Web UI Click on Basic Settings->Preferences->General.
Page 180: Message Waiting Indicator
MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone.
Page 181: Incoming Intercom Call Features
You can change the behaviour of how the phone handles incoming intercom calls by enabling/disabling specific parame- ters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra Web UI...
Page 182: Using Redial Key For "Last Number Redial
Configuring Incoming Intercom Settings Use the following procedure to configure incoming intercom call settings on the IP phone. Aastra Web UI Click on Basic Settings->Preferences->Incoming Intercom Settings. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls.
Page 183: Group Rtp Paging (Receives Rtp Streams)
SIP signaling. This is called Group Paging on the IP phones. You can specify up to 5 mul- ticast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.
Page 184: Shared Call Appearance (Sca) Call Bridging
Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
Page 185 Additional Features Keys States and LED Behaviour There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged call is in progress • Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold. The following tables provide the key states and LED behaviour in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call.
Page 186: Available Features Enabled By Administrators
Available Features Enabled by Administrators Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone. Those features are described in this section. Contact your System Administrator for more information. Outgoing Intercom Calls If your System Administrator configures the outgoing intercom feature on your phone, pressing the Icom key allows your phone to find an available line and place an intercom call to a recipient.
Page 187: Customizable Callers List Key And Services Key
Customizable Callers List Key and Services Key The 6739i IP Phone currently has a Callers List key and a Services key. Your System Administrator can specify an XML URI that creates a custom Callers List and Services application for your phone. When you press the Callers List key or the Serv- ices key, the phone accesses a custom XML URI Callers List, or a custom XML URI Service.
Page 188: Answer And Ignore Softkeys For Xml Applications
Available Features Enabled by Administrators Answer and Ignore Softkeys for XML Applications If you are accessing XML applications on your phone and a call comes in, your System Administrator can create "Answer" and "Ignore" keys that you can use to either answer the incoming call, or ignore it. Mon Jan 1 L1 John Smith 401 12 : 45pm...
Page 189: Playing A Wav File On Your Phone
Playing a WAV File On Your Phone If enabled by your Administrator, the 6739i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size.
Page 190: Using The Keypad During Active Xml Applications
Options Key If enabled by your Administrator, the Services Menu on the 6739i IP Phone can be redirected to an XML script. This allows the server to provide the phone with available options, rather then accessing them from the phone-side. You access the XML script by selecting the Services Menu.
Page 191: Xml Override For A Locked Phone
XML Override for a Locked Phone The 6739i has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use softkeys/expansion module keys applicable to the XML application even though the phone is locked.
Page 192 Available Features Enabled by Administrators Username/Password Screen Login Screen Mon Jan 1 L1 John Smith 401 Mon Jan 1 12 : 45pm L1 John Smith 401 12 : 45pm Username: John Smith Password: Log In Submit Cancel When an outgoing call from your phone is being diverted to another destination (i.e., via call forward), the phone displays the Caller ID (phone number and/or caller name) of the new destination and the reason for the call diversion.
Page 193: Display Of Call Destination Information
By default, your phone displays call destination information if your phone is configured to forward calls to other destina- tions. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 6739i IP Phone. Call Destination Information...
Page 194: Indication Of Terminated Calls
An audible busy signal is also heard on the phone. The configuration of this feature can also include the maximum time interval that the busy signal is audible. Contact your System Administrator for more information. The following is the call terminated screen that displays on the 6739i if this feature is enabled on your phone. 6739i Call Terminated Screen...
Page 195 Available Features Enabled by Administrators The following procedure describes how to handle the disconnected screens on your phone. IP Phone UI For all phones: • Press the Goodbye key. The busy tone stops and the disconnected screen no longer displays. Select any Line key.
Page 196: Model M670I And M675I Expansion Modules
Model M670i and M675i Expansion Modules Model M670i and M675i Expansion Modules The 6739i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to pro- vide additional softkeys. Model M670i The M670i provides 18 softkeys in each column (totalling 36 keys) on the keypad. Each key provides an LED for indicating call status.
Page 197: Using The Expansion Modules
Model M670i and M675i Expansion Modules Using the Expansion Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Module, you can record the name of the softkey on the paper labels provided with the Expansion Module. Press the softkey you want to use when applicable. Softkeys Lock Phone BLF Key...
Page 198 Administrator for more information Reference For more information about installing M670i and M675i modules on your phone, see the Aastra 6739i SIP IP Phone Installation Guide. 41-001317-05 REV00 – 03.2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 199: Troubleshooting Solutions
Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 6739i Installa- tion Guide for details.
Page 200 Troubleshooting Solutions How do I change my user password? You can change the user password from the Aastra Web UI. For information about changing your password, see “Pass- word” page 128. Why does my phone display "Bad Encrypted Config"? The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption proc- ess has failed.
Page 201: Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
Page 202: Appendix A - Time Zone Codes
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-Tirane...
Page 203 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
Page 204 Appendix A - Time Zone Codes Time Zone Name Time Zone Code MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM - Muscat PA-Panama PE-Lima PL-Warsaw...
Page 205 Appendix A - Time Zone Codes Time Zone Name Time Zone Code UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001317-05 REV00 – 03.2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 206: Index
Date, setting format for ..................64 Operation parameters ................... 21 DCP key ........................100 Status of Phone ..................21 dial tones, stuttered ....................168 Aastra Web UI, using ....................19 dialing a number ....................133 About this template ....................1 Directory key ......................24 account configuration ..................148 directory list ACD key ........................
Page 207 hold, automatic ......................139 hold, feature enhancement for ................185 on-hold calls ......................139 Options Advanced ......................127 idle screen ........................8 Audio ........................55 Indication of transferred calls ................141 Bluetooth ......................76 installation and setup, 9122i ..................2 Display ........................61 intercom calls language ......................68 incoming call features ..................175 Password ......................
Page 208 SIP accounts ....................126 restarting the phone ..................194 viewing on your phone ................124 using services ....................193 viewing via the Aastra Web UI ..............125 VM message light not working ..............193 terminated calls indication ................188 voicemail ......................138 Time Volume control keys ....................25...
Page 209 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

Aastra 6739i User Manual

Software License Agreement

Welcome

Getting Started

Methods for Setting/Using Features on the Phone

IP Phone Keys and Key Descriptions

Hard Keys

Options Key

Making Calls

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Available Features Enabled by Administrators

Model M670I and M675I Expansion Modules

Troubleshooting Solutions

Limited Warranty

Appendix A - Time Zone Codes

Index

Quick Links

User Guide

Related Manuals for Aastra 6739i

Summary of Contents for Aastra 6739i

Table of Contents