Page 1 Aastra Model 6739i IP Phone User Guide www.VoIPSystemsUSA.com 856-761-1000 sales@voipsystemsusa.com...
Page 2: Software License Agreement
Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribu- tion under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
Page 3: Table Of Contents
..................2 Cleaning the 6739i Touchscreen .
Page 4 Content Options Key ..................... .48 Options Menu .
Page 5 Additional Features ..................158 Star Codes.
Page 6 Limited Warranty ..................Warranty-1 Exclusions .
Page 7 41-001317-00 Rev 02 – 07.2010...
Page 8: Welcome
About this guide This guide explains how to use the basic features of your new 6739i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.
Page 9: Phone Features
• Additional headset connection options: modular RJ jack, built-in EHS/DHSG port (refer to the IP Phone 6739i Installation Guide for information on installing a DHSG headset on your phone.) • Up to 9 lines with 3 call appearance lines with multi-proxy support •...
Page 10: Cleaning The 6739I Touchscreen
Cleaning the 6739i Touchscreen Repeated use of the 6739i touchscreen may lead to a dirty screen. To clean the phone’s screen, Aastra recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen).
Page 11: Getting Started
Getting Started The 6739i must be set up and be configured prior to its first use. This section describes phone behaviour and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 12 Getting Started The 6739i phone checks for a changed configuration and new firmware updates if available, whenever you unplug or restart your phone. If either of these events occur (you unplugged or restarted the phone), the following screens display. This may take a few moments while the phone downloads the latest updates.
Page 13: Idle Screen
Getting Started Bluetooth Upgrade... Please Wait 100% Done Mon Jan 1 L1 John Smith 401 12 : 45pm John Smith Idle Screen 41-001317-00 Rev 02 – 07.2010...
Page 14: Network Connected/Network Disconnected
"Network Connected" prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone. For more information about connecting your phone, see the Aastra 6739i IP Phone Installation Guide. Check with your system or network administrator for assistance.
Page 15: Idle Screen
By default, the softkeys display as empty. You can configure these softkeys with specific functions using the Aastra Web User Interface (UI), or your System Administrator may have configured some of these softkeys for you.
Page 16 Getting Started Phone Status Icons There are icons that display on the phone to graphically indicate the status of the phone and/or the status of calls. These icons display on the upper left corner of the screen. The following table identifies the status icons that may display. Status Icon Description Idle - Phone is on-hook and in the idle state.
Page 17 If you or your Administrator have configured softkey functions on your phone, the keys for those functions display on the screen. The 6739i displays up to 12 softkeys per page. If you configure more than 12 softkeys, the last softkey displays with leaders ( ) indicating there are more softkeys on additional pages that follow.
Page 18: Off-Hook And Dialing Screen
Getting Started Icon Description Call Forward Icon - Indicates that Call Forwarding is enabled on the phone. Do Not Disturb (DND) Icon - Indicates DND is enabled on the phone. Messages Icon - Indicates you have new messages waiting in your “In Box” of your voicemail. Press this icon to access your voicemail to listen to your messages.
Page 19: Connected Call Screen
Getting Started Description Dial Button - Press this button after entering a phone number or extension from the phone’s keypad. The phone dials the Dial number you entered. Cancel Button - Press this button to cancel a dialing process. Cancel Backspace Button - Press this button when entering the phone number and you want to backspace to delete characters.
Page 20: Incoming Call Screen
Incoming Call Screen When your phone receives an incoming call, a ringing status icon displays in the upper left corner. The Caller ID of the caller displays on the screen. The “Answer”, “Reject”, and “Silence” buttons also display allowing you to select how you want to handle the incoming call.
Page 21 Getting Started Multiple Incoming Calls Screens When multiple calls come into the phone, each incoming call is directed to a non-busy line on the phone. The phone screen displays a pop-up of each incoming call in the status bar at the top of the screen (shown as incoming caller Dan Jones 507 on Line 3”...
Page 22: Methods For Setting/Using Features On The Phone
Using the Aastra Web User Interface (UI) However, there are specific features accessible through the IP Phone UI that are not accessible through the Aastra Web UI, and vice versa. There are also features on your phone that can only be accessed by a System Administrator. For those fea- tures, contact your System Administrator for more information.
Page 23: Using The Ip Phone Ui
Using the IP Phone UI The following is an example of using the IP Phone UI IP Phone UI Press the Options Key on the phone to enter the Options List. A list of buttons display. Mon Jan 1 Options List 12 : 45pm Audio Display...
Page 24: Navigation Keys
Methods for Setting/Using Features on the Phone Press a button to display the values for a selection or to display additional options. In the following example, audio mode values display if pressing the <Audio Mode> button. Mon Jan 1 Audio 12 : 45pm Audio Mode Speaker...
Page 25: Using The Aastra Web Ui
Methods for Setting/Using Features on the Phone Using the Aastra Web UI The following is an example of using the Aastra Web UI. In order to set features on your phone using the Aastra Web UI, you need to know your phone’s IP address. Refer to “Using the IP Phone UI”...
Page 26 For a user, the default user name is “user” (not case sensitive) and the password field is left blank. The Network Status window displays for the IP phone you are accessing. Click Log Off at any time to logout of the Aastra Web UI. 41-001317-00 Rev 02 – 07.2010...
Page 27 60 softkeys with a M675i Expansion Module if an it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached. For more information about the expansion modules see “Model...
Page 28: Ip Phone Keys And Key Descriptions
IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions IP Phone Keys The following sections describe the various 6739i phone key functions, and how they help you make and manage your calls and caller information. a s d...
Page 29: Key Descriptions
Key Descriptions The following table identifies the keys on the key panel of your 6739i IP phone that you can use for handling calls. Your phone may contain symbol keys or text keys, depending on which Model 6739i phone you purchased.
Page 30 IP Phone Keys and Key Descriptions Symbol Keys Text Keys Key Description Speakerphone/Headset Key - Activates handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and Speaker/ Speaker/ the handsfree speakerphone.
Page 31: Hard Keys
Hard Keys Hard Keys This section describes the hard keys you can use to manage calls. The following hard keys are located on the front panel of your phone: Hard Keys Line Keys Callers List Key Callers Callers Directory Key Directory Directory Redial Key...
Page 32: Line Keys
6 additional Line Keys. When configured, these Line Keys appear on the softkeys on either side of the display. Note: The 6739i allows up to 9 configured Line Keys - 3 hard keys (L1, L2, and L3) and 6 softkeys configured as Line Keys. For more information about configuring “Line” softkeys, see “Line Softkey”...
Page 33 Hard Keys When the phone is taken off-hook, it automatically selects Line 1 (L1) by default. If you press a hard Line Key on the front panel of the phone (L1, L2, or L3), a set of Line Keys display in the center of the screen with the Line Key you selected highlighted.
Page 34: Callers List Key
Callers List Key Callers Callers The 6739i has a Callers List Key on the front panel of the phone. Pressing the Callers List key displays information about each call that came into your phone. Callers List Key The Callers List is a stored log of up to 200 incoming calls. Your phone logs the number and/or name (if available) of the caller, and the date and time of the call.
Page 35 Hard Keys Note: Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key. This allows you to configure the Callers List Key with other functions if required.
Page 36 Hard Keys Press the Caller record and then press . The following screen displays. Delete Mon Jan 1 Callers List 12 : 45pm Delete Item Delete Delete All Cancel Delete Callers List Record(s) Screen Press to delete the record you selected from the Callers List. The main Callers List screen displays. Delete Press to delete all records from the Callers List.
Page 37 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 38: Directory Key
Pressing the Directory Key displays the Directory List on your phone. This list is your personal phone book conveniently stored within your phone. You can enter up to 200 entries into the 6739i Directory by adding them manually, or by saving the number and name from other lists stored on your phone.
Page 39: Accessing And Searching The Directory
Directory screen shows 11 entries in the Directory List. Mon Jan 1 Mon Jan 1 Directory Directory 12 : 45pm 12 : 45pm John Doe John Doe Bob West Aastra Support Jane Doe Robert Hassle 9055552233 Office James Devon Daniel Foster 9055551122 Home Marcus Murphy...
Page 40 Directory screen. A keyboard displays. Mon Jan 1 Mon Jan 1 Directory Directory 12 : 45pm 12 : 45pm John Doe Bob West Aastra Support John Doe Jane Doe Robert Hassle CAPS Bksp John Doe Space Hide...
Page 41 Hard Keys Dialing from the Directory You can dial a phone number or extension directly from an entry in the Directory List. IP Phone UI Press the Key. The Directory screen displays. Use the keys to navigate the list to look for an entry. Press the button.
Page 42 Mon Jan 1 Mon Jan 1 Directory Directory 12 : 45pm 12 : 45pm Name John Doe Bob West Aastra Support First Last Jane Doe Robert Hassle James Devon Daniel Foster Marcus Murphy Arash Moosam Walter Dolaugh Kevin Hellisk...
Page 43 Hard Keys To add another phone number and label, press An additional “Number/Label” field displays. 10.Repeat steps 6 through 8 to enter another number and label for the current entry. 11.When you are finished entering Numbers/Labels for the current entry, press .
Page 44: Deleting An Entry
Hard Keys Deleting an Entry You can delete entries from the Directory List in the following ways: • Delete a single entry and all associated numbers and labels • Delete all entries in the Directory List • Delete specific numbers and labels from an entry Mon Jan 1 Directory 12 : 45pm...
Page 45 Hard Keys Delete Press to delete the entry and all associated numbers and labels from the Directory. The main Directory screen displays. Press to delete all entries from the Directory. The main Directory screen displays. Delete All Press the to return to the previous menu or press the to return to the idle screen.
Page 46 Hard Keys Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.
Page 47: Redial Key
Hard Keys Redial Key Redial Redial The Redial Key on the front panel of the phone allows you to automatically dial a number you previously dialed from your phone. If you are off-hook and press the Redial Key, the last number you called is dialed back. If you are on-hook and press the Redial Key, the Redial List displays allowing you to select which number in the list you want to redial back.
Page 48 Hard Keys You can perform the following in the Redial List: • View and scroll the Redial List • Dial from the Redial List • Delete a Redial record(s) from the Redial List • Save a Redial record to the Directory Note: Your System Administrator can set your Redial key to speeddial a specific number.
Page 49 Hard Keys Deleting a Single Record or All Records from the Redial List Use the following procedure to delete a single record or all records from the Redial List. IP Phone UI Press the Key. Use the keys to navigate the list to find the Redial record you want to delete. Press the Redial record and then press .
Page 50 Hard Keys Saving a Redial Record to the Directory Use the following procedure to save a Redial record to the Directory. IP Phone UI Press the Key. Use the keys to navigate to the Redial record for which you want to save to the Directory. Add to Press the Redial record and then press the .
Page 51: Services Key
Services The 6739i has a Services Key on the front panel of the phone. The Services key accesses enhanced features and services provided by third parties. It also provides the ability to configure Call Forwarding and Do Not Disturb (DND) on your phone.
Page 52: Conference Key
Conference Key Conf Conf The 6739i has a Conference Key on the front panel of the phone. Pressing the Conference key allows you to join multiple calls into a conference. Conference Key The 6739i IP phone offers two methods of conferencing: •...
Page 53: Transfer Key
Transfer Key Transfer Transfer The 6739i has a Transfer Key on the front panel of the phone. Pressing the Transfer Key allows you to transfer calls as required. Transfer Key The 6739i IP phone offers two methods of transferring a call: •...
Page 54: Messages Key
Messages Key Messages Messages The 6739i has a Messages Key on the front panel of the phone. Pressing the Messages Key allows you to access your voicemail messages. Messages Key Pressing the Messages Key directly connects to a voicemail server (if configured by your Administrator) and allows you to access your voice mailbox to access your messages.
Page 55: Options Key
Using the Options Key on the front panel of the phone, you can customize your phone with specific features such as set- ting the brightness of the display, setting a language, or activating the bluetooth device. You can also configure some of these features using the Aastra Web UI. Options Menu After pressing the Options Key, the following Options Menu displays.
Page 56 Options Key Option Item Function Allows you to assign specific functions to softkeys that appear on the idle screen of the phone. Softkeys Allows you to view the following information about the phone: Firmware Information Status Network Information Allows you to access the Advanced configuration features of the IP phone. This option is password protected and can only be accessed by an Administrator.
Page 57: Audio
Audio Mode Screen Audio Mode The 6739i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 58 Headset Device The “Headset Device” option allows you to set the type of headset you are using with your phone. The 6739i allows the following type of headsets: •...
Page 59 Options Key Setting Headset Device IP Phone UI Press on the phone to enter the Options List. Press the <Audio> button. Press the <Headset Device> button. The following values display: • Wired (default) • DHSG • Bluetooth Press the value you want to set for the headset device. Press the value you want to set for the Audio Mode.
Page 60 IP Phone UI Global Global Setting: Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Aastra Web UI Global: Global Setting: Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Lines 1 to 9...
Page 61 Options Key Aastra Web UI Note: You can set the Ring Tones on a global or per-line basis using the Aastra Web UI. Click on Basic Settings->Preferences->Ring Tones. For global configuration: In the "Ring Tones" section, select a ring tone from the Global Ring Tone field.
Page 62 Options Key Tone Set You can configure ring tone sets on a global-basis only on the IP phone. Ring tone sets consist of tones customized for a specific country. When you configure the country's tone set, the country-specific tone is heard on the phone for the fol- lowing events: •...
Page 63 Aastra Web UI Note: When you set the Tone Set using the Aastra Web UI, all lines on the phone use the same Tone Set (global basis only). Click on Basic Settings->Preferences->Ring Tones. In the "Ring Tones" section, select a country from the Tone Set field.
Page 64: Display
Options Key Display The Display option allows you to set the following on your phone: • Brightness Level • Brightness Timer • Calibrate Screen Mon Jan 1 Display 12 : 45pm Brightness Level Speaker Brightness Timer Wired Calibrate Screen Display Screen Brightness Level The "Brightness Level"...
Page 65 Options Key Brightness Timer The "Brightness Timer" option allows you to set the amount of time you want the touchscreen’s LCD display to stay illu- minated before turning the brightness off during a period of inactivity. For example, if you set the Brightness Timer to 60, when the phone reaches 60 seconds of inactivity, the LCD brightness goes OFF.
Page 66: Calibrate Screen
Options Key Calibrate Screen The “Calibrate Screen” option allows you to calibrate the color touchscreen. This process makes fine adjustments to the color screen on the phone for optimal display purposes. Calibrating the Screen IP Phone UI Press on the phone to enter the Options List. Press the <Display>...
Page 67: Set Time
Set Time Screen Time Format The 6739i gets its clock time from the local Timer Server set up in your network by your System Administrator. You can set the time format using the IP Phone UI or the Aastra Web UI.
Page 68: Date Format
The time appears on the phone’s idle screen in the time format you set. Date Format The 6739i gets its calendar dates from the local Timer Server set up in your network by your System Administrator. You can set the date format using the IP Phone UI or the Aastra Web UI.
Page 69 Note: The date appears on the phone’s idle screen in the date format you set. Aastra Web UI Click on Basic Settings->Preferences->Time and Date Setting. In the “Date Format” field, select the date format you want to use on your phone. Valid values are: •...
Page 70 A time server is a server computer that reads the actual time from a reference clock and distributes this information to its clients in the network. The time server may be a local network time server or an internet time server. On the 6739i, you can specify up to 3 local time servers for which the phone receives its time.
Page 71 Options Key Aastra Web UI Click on Basic Settings->Preferences->Time and Date Setting. In the “NTP Time Servers” field, enable NTP time serving by checking the checkbox or disable by unchecking the box (default is enabled). In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or qualified domain names for the primary, secondary, and tertiary time servers.
Page 72: Language
The 6739i includes support for ISO 8859-2 (Latin2) of multi-national languages on the 6739i IP Phone. UTF-8 is also com- patible with XML encoding on the IP Phones. The phone supports this character set in the IP Phone UI as well as the Aastra Web UI.
Page 73 The screen language settings in the IP Phone UI work independently from the Webpage language settings in the Aastra Web UI. When you set the language to use in the IP Phone UI or the Aastra Web UI, all of the display screens (menus, serv- ices, options, configuration parameters, etc.) display in that language.
Page 74 All languages may not be available for selection. The available languages are dependant on the language packs cur- rently loaded to the IP phone. Click on Basic Settings->Preferences->Language Settings. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: •...
Page 75 Input Language You can enter text and/or characters into the IP Phone UI or the Aastra Web UI in a specific language if required. To do this, you must set the input language setting. The 6739i supports the following input languages on the IP Phone UI and the Aastra Web UI: •...
Page 76 Options Key Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà DEF3É...
Page 77 Options Key Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ...
Page 78 Options Key Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() 2ABC 2abc 3DEF eë 3def 4GHI 4ghi 5JKL 5jkl 6MNO 6mno 7PQRS 7pqrs 8TUV 8tuv 9WXYZ 9wxyz * <SPACE> * <SPACE> #/\@ #/ \@ Setting Language Input IP Phone UI Note: All languages may not be available for selection.
Page 79 Click on Basic Settings-> Preferences->Language Settings. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI. Valid values are: • English (default) •...
Page 80: Bluetooth
Bluetooth The 6739i supports the use of a Bluetooth headset as an alternate headset device. You can turn the Bluetooth capability ON and OFF on your phone as required. You can also add or delete a Bluetooth headset as applicable.
Page 81 Bluetooth 12 : 45pm 12 : 45pm Settings Settings Bluetooth Status Device Name Bluetooth Status Device Name 6739i Bluetooth Devices Add new device. . . CAPS Bksp Space Hide Enter Cancel (Optional) In the “Device Name” field, assign a name to the bluetooth device you are adding to the phone using the touch keypad that displays.
Page 82 Options Key Press the <Search> button to search for the Bluetooth headset connected to the phone. The phone proceeds to search for a local bluetooth headset. Mon Jan 1 Bluetooth 12 : 45pm Cancel Searching. . . When the search is complete, and the phone has found a Bluetooth device(s), the type of device(s) display. Mon Jan 1 Bluetooth 12 : 45pm...
Page 83 Options Key Pairing a Bluetooth Device Press a Bluetooth device to begin pairing it with the phone. The following screen displays. Mon Jan 1 Bluetooth 12 : 45pm Enter PIN Cancel Using the phone’s keypad, enter a PIN in the text box and press <OK>. The default PIN is 0000.
Page 84 Options Key When pairing is complete, the following screen displays Mon Jan 1 Bluetooth 12 : 45pm Settings Bluetooth Status Device Name GN6110Hs Active Bluetooth Device Connected: GN6110Hs Bluetooth Devices GN6110Hs Add new device. . . If the pairing was successful, the Bluetooth device displays on a button with a GREEN box indicating this device is the active Bluetooth device on your phone.
Page 85 Options Key Press the next to the Bluetooth device you want to unpair from the phone. The following screen displays. Mon Jan 1 Bluetooth 12 : 45pm Are you sure? Press <Yes> to unpair the Bluetooth device from the phone. Press <No>...
Page 86: Softkeys
Softkeys On the 6739i, you can configure up to 55 multi-functional softkeys using the IP Phone UI or the Aastra Web UI. The idle screen displays up to 12 softkeys. If you configure more than 12 softkeys, the 12th key displays as a “More” key. Pressing the “More”...
Page 87: State-Based Softkeys
Indicates the key has no function assigned. State-Based Softkeys All of the softkeys on the 6739i are state-based except for the “None” softkey. You can use the softkey when the phone is in the state specified for that softkey. Mon Jan 1...
Page 88 Options Key The following Aastra Web UI screen shows the states you can configure for your phone. Configurable Softkey States The following table describes the states available to configure for the softkeys. State Description idle The phone is not being used.
Page 89 Key Display Behaviour On the 6739i IP Phone, you can configure 55 softkeys with specific functions. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 90 Line Softkey You can set a softkey to act as a line/call appearance key on the 6739i. This key acts as a line that behaves the same as a hard line key (L1, L2, and L3). For more information about the hard line keys and behaviour of line keys, see “Line Keys”...
Page 91 Configuring a Line Softkey You can configure a softkey as a Line Key on the 6739i. The key acts as a line that behaves the same as a hard line key. For more information about the behaviour of line keys, see “Multiple Line and Call Appearances”...
Page 92 Select from “Key 1” through “Key 55. Note: A total of 9 Line Keys can exist on the 6739i (3 hard keys (Line 1, 2, and 3) and 6 softkeys. In the "Type" field, select Line to apply to the key.
Page 93 You can use the IP Phone UI or the Aastra Web UI to create speeddial softkeys on your phone. Configuring a Speeddial Softkey...
Page 94 Options Key Creating and Editing a Speeddial on Softkeys/Expansion Module Keys Use the following procedure to create or edit a speeddial softkey. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1” through “Key 55”.
Page 95 For more information about setting the DND modes on your phone, see “DND Account-Based Configuration” page 140. You can use the IP Phone UI or the Aastra Web UI to create a DND softkey on your phone. Configuring a DND Softkey IP Phone UI Press on the phone to enter the Options List.
Page 96 On the 6739i, the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF func- tionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF key. When the moni- tored user is on an active call, a small telephone icon is shown with the handset off-hook.
Page 97 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. 10.Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 98 Configuring a BLF List Softkey If you set a key to use BLF/List, you must also enter a BLF List URI in the Aastra Web UI at the path Operation->Softkeys and XML->Services, or in the IP Phone UI at the path Options->Softkeys. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.
Page 99 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 100 Automatic Call Distribution (ACD) Softkey (for Sylantro Servers) The 6739i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
Page 101 Options Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1” through “Key 55”. In the "Type" field, select "Auto call distribution". In the "Label" field, enter a label to apply to this ACD key.
Page 102 Options Key Using the ACD Softkey Use the following procedure to log into a phone queue from your IP phone. IP Phone UI Check with your Administrator to verify the queue linked to your ACD Key. Press the ACD Key on your IP phone. Mon Jan 1 L1 John Smith 401 12 : 45pm...
Page 103 Options Key Press the <Login> button. The "User ID" and "Password" prompts displays. This screen also shows the label of the ACD queue you are access- ing. Mon Jan 1 L1 John Smith 401 Label of ACD 12 : 45pm queue is Support ACD:Support...
Page 104 Options Key To allow your phone to be available in the queue, press the Available button. The following screen displays. Mon Jan 1 L1 John Smith 401 12 : 45pm ACD:Support Unavailable Button Logout Unavailable Cancel If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to your IP phone.
Page 105 The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
Page 106 12.Click to save your changes. Configuring Group Call Pickup (GCP) Softkey (for Sylantro Servers) Use the following procedure to configure Group Call Pickup on the 6739i IP Phone. IP Phone UI Note: A ring group must be configured on the Sylantro Server in order for a GCP softkey to function.
Page 107 10.Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Note: A ring group must be configured on the Sylantro Server in order for a GCP softkey to function. Click on Operation->Softkeys and XML.
Page 108 Options Key Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Note: Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key.
Page 109 This label displays on your phone as the XML softkey. You can add an XML service to your Services Menu using the Aastra Web UI. You can specify the label for the service in the “XML Application Title” field, and the URI (provided by your System Administrator) in the “XML Application URI”...
Page 110 Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Note: A ring group must be configured on the Sylantro Server in order for a GCP softkey to function. Click on Operation->Softkeys and XML.
Page 111 From an XML Softkey: Press the XML key on the 6739i phone. A "Custom Features" screen displays or the title you specified. Press the service you want to access. Message services display to the screen after pressing the softkey. For user input services, follow the prompts as appropriate.
Page 112 To exit from the "Services" menu, press the Services key again. Park/Pickup Softkeys The IP phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The 6739i supports the Park/Pickup feature on the Asterisk and Broadsoft PBX servers.
Page 113 13.Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. 14.Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 114 Options Key Using the Park Call/Pickup Parked Call Softkeys Use the following procedure on the IP phones to park a call and pick up a parked call. IP Phone UI Park a Call While on a live call, press the "Park" softkey. Perform the following for your specific server.
Page 115 Call Forward Softkey Using the Aastra Web UI, you can configure the Call Forward (CFWD) function on a softkey or expansion module key. Use call forwarding when you want a specific account or all accounts on your phone to be forwarded to another number.
Page 116 Options Key BLF/Xfer Softkey The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or con- sultatively.
Page 117 Options Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1” through “Key 55”. In the "Type" field, select BLF/Xfer. In the "Label" field, enter a label for the BLF/Xfer key. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”).
Page 118 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. 10.Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 119 Speeddial/Conf Softkey The 6739i allows you to configure a softkey or expansion module key to be used as a speeddial conference key (Speed- dial/Conf softkey) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 120 Options Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1” through “Key 55”. In the "Type" field, select Speeddial/Conf. In the "Label" field, enter a label for the Speeddial/Conf softkey. In the “Value” field, enter the speeddial extension or the extension to add to the conference (for example, “5551212”).
Page 121 None None None None None None None You can configure an Intercom softkey using the IP Phone UI or the Aastra Web UI. Reference For more information about the Intercom key, see “Using Intercom” page 128. Configuring an Intercom Softkey Use the following procedures to configure an Intercom softkey on your phone.
Page 122 Options Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1” through “Key 55”. In the "Type" field, select Intercom. In the "Label" field, enter a label to apply to this key.
Page 123 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 124 Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys Select from “Key 1”...
Page 125: Deleting A Softkey
Press <Save> to save the softkey. The softkey applies to your phone immediately and displays on your idle screen. Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Expansion Module. Softkeys & Exapnsion Module Keys Choose the key you want to delete from the phone.
Page 126: Status
The “Status" button in the Options Menu allows you to view the current state of your phone in the IP Phone UI. The “Sta- tus Screen” in the Aastra Web UI also displays the current state of your phone. You can view the following information...
Page 127 Options Key Viewing the Status of Your Phone (Aastra Web UI) Aastra Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>. To find the IP address of your phone, see “Finding your phone’s IP Address.
Page 128 SIP Account Status The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed.
Page 129: Advanced
Options Key Advanced The <Advanced> button on the Options Menu allows your System Administrator to perform the following for your phone: • Set Configuration Server parameters • Set Network parameters • Reset your phone: – Factory Clean (set your phone to factory defaults) –...
Page 130: Password
Options Screen Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password...
Page 131 Press the to return to the previous menu or press the to return to the idle screen. Aastra Web UI Click on Operation->User Password. In the "Current Password" field, enter the current user password. In the "New Password" field, enter the new user password.
Page 132: Restart
If you do not wish to restart your phone, press the <No> button. Note: Your phone is temporarily out of service during the restart and downloading process. Aastra Web UI Click on Operation->Reset. Click Click OK at the confirmation prompt.
Page 133: Making Calls
Making Calls Making Calls This section describes ways to make calls on your 6739i phone, using your handset, speakerphone or headset. Dialing a Number IP Phone UI Take the phone off-hook by: – lifting the handset – pressing Key, or –...
Page 134: Using Handsfree Speakerphone
When handsfree is on, the speaker light turns on. Using a Headset The 6739i accepts headsets through the modular RJ22 jack on the back of the phone. You can adjust the volume of your headset if desired. You can also make and receive calls using your headset.
Page 135: Using Intercom
Key, or by pressing the line/call appearance key for the active call. When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6739i IP phone using the Aastra Web UI. The following table describes these features.
Page 136: Muting A Call
Making Calls Muting a call You can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the Mute key LED is ON.
Page 137: Receiving Calls
Receiving Calls Receiving Calls When your phone receives an incoming call, a ringing status icon displays in the upper left corner. The Caller ID of the caller displays on the screen. The “Answer”, “Reject”, “Silence”, and “Transfer” Keys also display allowing you to select how you want to handle the incoming call.
Page 138: Sending An Incoming Call To Voicemail
Receiving Calls Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call using any of the methods in the following procedure. IP Phone UI To send a call to voicemail: • Do nothing and let the incoming call go directly to voicemail.
Page 139: Handling Calls
Handling Calls Handling Calls You can handle calls on the phone by placing calls on hold, transferring calls, or joining calls in a conference. You can use the following method to perform these functions: • To place an active call on hold, you can press the button or the key.
Page 140: Transferring Calls
Handling Calls Automatic Hold When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone auto- matically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held.
Page 141: Transferring Two Existing Calls
Transferring Two Existing Calls The 6739i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A to Call B.
Page 142: Conferencing Calls
The following paragraphs describe how to use the Conference hard key or softkey to initiate local and centralized confer- encing. Local Conferencing The 6739i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6739i. Note: Your System Administrator can set your Conference key to speeddial a specific number.
Page 143 Handling Calls Enter the phone number of Party 3. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. Press the Key or the again to add Party 3 to the conference. Party 1 (which is yourself ), Conf Party 2, and Party 3 are all connected to a single conference.
Page 144 Handling Calls Centralized Conferencing (for Sylantro and Broadsoft Servers) The 6739i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 6739i uses Local Conferencing by default.
Page 145 Setting Up Multiple Conferences (for Sylantro Server only) Note: The 6739i is limited to 9 conferences (a single conference each on lines 1 through 9). IP Phone UI Start Conference 1 using the procedures in the previous section, “Setting Up a Conference with Multiple Parties...
Page 146: Ending Calls
Parties to the active conference. Conf Ending a Conference and Transferring Remaining Parties The 6739i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing the Key or the Transfer Note: The Caller ID of the dropped Host still displays on the remaining parties’...
Page 147: Managing Calls
Managing Calls Managing Calls The 6739i has several features that make it easier to manage calls. These features include: • Do Not Disturb (DND) • Call Forwarding • Missed Calls Indicator • Voicemail Account Configuration (DND and Call Forwarding) The 6739i has a feature that allows you to configure “Do Not Disturb” (DND) and “Call Forwarding”...
Page 148 MWI LED OFF if current account in focus has DND OFF. Note: If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring DND The following describes configuring DND on your phone.
Page 149 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 150 • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. • Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 151 Managing Calls DND in Account Mode Account mode configures DND for the current account in focus. IP Phone UI Press the <Services> Key. Press the <DND> button. The following screen displays. Mon Jan 1 DND>Account 12 : 45pm John DND in Account Mode Use the keys to scroll the list of accounts and select an account to apply DND.
Page 152 Managing Calls DND in Phone Mode (Default) Phone Mode configures DND for all accounts on the phone (global setting). IP Phone UI Press the <Services> Key. Press the <DND> button. The following screen displays. Mon Jan 1 DND>Global 12 : 45pm DND in Phone Mode Press <On>...
Page 153 Managing Calls DND in Custom Mode Custom Mode configures DND for a specific account(s) or all accounts on the phone. IP Phone UI Press the <Services> Key. Press the <DND> button. The following screen displays. Mon Jan 1 DND>Account 12 : 45pm John DND in Custom Mode Use the...
Page 154 MWI LED OFF if CFWD All is disable Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. 41-001317-00 Rev 02 – 07.2010...
Page 155 No Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 156 Managing Calls Configuring CFWD Parameters Using the Aastra Web UI Use the following procedure to configure the CFWD parameters using the Aastra Web UI. Note: (Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. If you do not configure a Call Forward key, you can still access the Call Forward menu from the IP Phone UI at the path, Services->Call Forward.
Page 157 If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.)
Page 158 • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. • Using the Aastra Web UI, if you change the CFWD key mode to “Phone”, all accounts synchronize to the current set- ting of Account 1.
Page 159 Managing Calls Press <Edit>. The screen displays for the account you selected. The following example shows the CFWD screen for John’s account. Mon Jan 1 Call Forward>John 12 : 45pm Phone Number Copy to all modes BUSY Phone Number NO ANSWER No.
Page 160 Managing Calls CFWD in Phone Mode Phone Mode configures CFWD for all accounts on the phone (global setting). IP Phone UI Press the <Services> Key, then press the <Call Forward> button. Press a pre-configured Call Forward softkey. The following screen displays. Mon Jan 1 Call Forward>Global 12 : 45pm...
Page 161 Managing Calls CFWD in Custom Mode Custom Mode configures CFWD for a specific account(s) or all accounts on the phone. IP Phone UI Press the <Services> Key, then press the <Call Forward> button. Press a pre-configured Call Forward softkey. The following screen displays. Mon Jan 1 Call Forward>Account 12 : 45pm...
Page 162 Managing Calls Using the keyboard, enter the phone number that your phone will call forward to and press <Enter>. Copy to all modes If you enter a phone number for the ALL parameter, you can press the to automatically copy the same phone number to the BUSY and NO ANSWER phone number fields. For the NO ANSWER parameter, in the “No.
Page 163: Missed Calls Indicator
Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as "<number> Missed Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List.
Page 164: Voicemail
For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displays a list of phone numbers assigned to the 6739i that have registered voicemail accounts associ- ated with them.
Page 165: Additional Features
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6739i phone the same way you would on a regular telephone.
Page 166 Use the following procedure to enable or disable Call Waiting on the IP phone. Note: "Call Waiting" is enabled by default. Aastra Web UI Click on Basic Settings->Preferences->General. The “Call Waiting” field is enabled by default.To disable this field, uncheck the box.
Page 167: Play Call Waiting Tone
Use the following procedures to configure a call waiting tone on the IP phone. Note: "Play Call Waiting Tone" is enabled by default. Aastra Web UI Click on Basic Settings->Preferences->General. The “Play Call Waiting Tone” field is enabled by default. To disable this field, uncheck the box.
Page 168: Stuttered Dial Tone
Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. Aastra Web UI Click on Basic Settings->Preferences->General. The “Stuttered Dial Tone” field is enabled by default. To disable this field, uncheck the box.
Page 169: Message Waiting Indicator
MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone.
Page 170: Incoming Intercom Call Features
You can change the behaviour of how the phone handles incoming intercom calls by enabling/disabling specific parame- ters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra Web UI...
Page 171: Using Redial Key For "Last Number Redial
Configuring Incoming Intercom Settings Use the following procedure to configure incoming intercom call settings on the IP phone. Aastra Web UI Click on Basic Settings->Preferences->Incoming Intercom Settings. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls.
Page 172: Shared Call Appearance (Sca) Call Bridging
Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
Page 173 Additional Features Keys States and LED Behaviour There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged call is in progress • Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold. The following tables provide the key states and LED behaviour in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call.
Page 174: Available Features Enabled By Administrators
Customizable Callers List Key and Services Key The 6739i IP Phone currently has a Callers List key and a Services key. Your System Administrator can specify an XML URI that creates a custom Callers List and Services application for your phone. When you press the Callers List key or the Serv- ices key, the phone accesses a custom XML URI Callers List, or a custom XML URI Service.
Page 175: Autodial (Hotline And Warmline)
2. If Autodial is configured on your phone, any lines that function as hotlines do not accept conference calls, transferred calls, and/or intercom calls. Centralized Conferencing The 6739i supports centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized confer- encing on the SIP server (versus localized, on the phone). Your System Administrator must enable this feature on your phone before you can use centralized conferencing.
Page 176: Answer And Ignore Softkeys For Xml Applications
Playing a WAV File On Your Phone If enabled by your Administrator, the 6739i IP Phone can play a WAV file. A WAV file is an audio file format standard for stor- ing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size.
Page 177: Using The Keypad During Active Xml Applications
Using the Keypad During Active XML Applications If enabled by your Administrator, the 6739i IP Phone can allow you to continue using your keypad keys during active XML applications on your phone. This feature is applicable only when your phone is in the connected state. By default, the phone suppresses dialpad events when an XML object is in focus, so your Administrators must enable the keypad to be used during active XML applications.
Page 178: Xml Applications And Off-Hook Interaction
XML Override for a Locked Phone The 6739i has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use softkeys/expansion module keys applicable to the XML application even though the phone is locked.
Page 179 Broadsoft Client Management System (CMS) If enabled by an Administrator, the 6739i has authentication support when using HTTP or HTTPS as download protocols (as per RFC 2617). When a phone is connected to a Broadsoft Server using the CMS tool, a LOGIN key displays. Pressing the LOGIN key displays a login screen with Username and Password.
Page 180: Diverting Calls From Your Phone
Available Features Enabled by Administrators Diverting Calls from Your Phone Your Administrator can enable/disable a feature on your phone that allows incoming calls to be diverted to another phone if required. When an outgoing call from your phone is being diverted to another destination (i.e., via call forward), the phone displays the Caller ID (phone number and/or caller name) of the new destination and the reason for the call diversion.
Page 181: Display Of Call Destination Information
By default, your phone displays call destination information if your phone is configured to forward calls to other destina- tions. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 6739i IP Phone. Call Destination Information...
Page 182: Model M670I And M675I Expansion Modules
Model M670i and M675i Expansion Modules Model M670i and M675i Expansion Modules The 6739i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to pro- vide additional softkeys. Model M670i The M670i provides 18 softkeys in each column (totalling 36 keys) on the keypad. Each key provides an LED for indicating call status.
Page 183: Using The Expansion Modules
Model M670i and M675i Expansion Modules Using the Expansion Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Module, you can record the name of the softkey on the paper labels provided with the Expansion Module. Press the softkey you want to use when applicable. Softkeys Lock Phone BLF Key...
Page 184 Your System Administrator can customize the headings on each M675i Expansion Module screen. Contact your System Administrator for more information Reference For more information about installing M670i and M675i modules on your phone, see the Aastra 6739i SIP IP Phone Installation Guide. 41-001317-00 Rev 02 – 07.2010...
Page 185: Troubleshooting Solutions
Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 6739i Installa- tion Guide for details.
Page 186 The phone displays the “No Service” message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the Aastra Web UI. For information about changing your password, see “Pass- word”...
Page 187 Troubleshooting Solutions 41-001317-00 Rev 02 – 07.2010...
Page 188: Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of orig- inal purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
Page 190: Appendix A - Time Zone Codes
Appendix A - Time Zone Codes Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua...
Page 191 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
Page 192 Appendix A - Time Zone Codes Time Zone Name Time Zone Code MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM - Muscat PA-Panama PE-Lima PL-Warsaw...
Page 193 Appendix A - Time Zone Codes Time Zone Name Time Zone Code UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001317-00 Rev 02 – 07.2010...
Page 194: Index
Operation parameters ................... 20 Directory key ......................22 Status of Phone ..................20 directory list Aastra Web UI, using ....................18 adding and editing entries ................35 About this template ....................1 deleting numbers and labels for an entry ..........37 account configuration ..................140 downloading to PC ..................
Page 195 Status on-hold calls ......................132 of SIP accounts ....................121 Options viewing on your phone ................119 Advanced ......................122 viewing via the Aastra Web UI ..............120 Audio ........................50 Bluetooth ......................73 Display ......................... 57 Time language ......................65 setting date format ..................61 Password ......................123...
Page 196 Index troubleshooting solutions .................178 changing user password ................179 voicemail ......................131 display blank ....................178 Volume control keys ....................23 finding IP address ..................178 handset not working ..................178 no dial tone ...................... 178 warning tone, for Intercom ................163 no ring .......................
Page 198 While every e ort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change...

Aastra 6739i User Manual

Software License Agreement

Welcome

Getting Started

Methods for Setting/Using Features on the Phone

IP Phone Keys and Key Descriptions

Hard Keys

Options Key

Making Calls

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Available Features Enabled by Administrators

Model M670I and M675I Expansion Modules

Troubleshooting Solutions

Limited Warranty

Appendix A - Time Zone Codes

Index

Quick Links

Related Manuals for Aastra 6739i

Summary of Contents for Aastra 6739i

Table of Contents