Aastra 6739i User Manual
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Aastra 6739i User Manual

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Summary of Contents for Aastra 6739i

  • Page 2 Proprietary and Contents Section Aastra – 2830-002...

  • Page 3: 1St Edition (April 1, 2010)

    Proprietary and Contents Section 1st Edition (April 1, 2010) © Copyright 2010 Aastra. All rights reserved. Information in this manual may change with product revisions. Aastra may add features or enhancements to the product(s) and/or program(s) described in this manual at any time.

  • Page 4: Revision History

    Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

  • Page 5: Limited Warranty

    Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
  • Page 6 Proprietary and Contents Section Aastra – 2830-002...

  • Page 7: Table Of Contents

    Audience ........................xvii Terms and Definitions ....................xvii References ....................... xviii Chapter 1 Introduction ......................1 Overview ..........................1 The Aastra 6739i IP Phone ....................1 Phone Features ........................2 User Interface ....................... 2 Audio ..........................2 Physical Attributes ......................3 Cleaning the LCD Touchscreen ..................
  • Page 8 Configuration and Updates ..................8 Language Packs ..................... 8 Network Connected/Disconnected ................9 Idle Screen ........................10 6739i Keys and Functions ....................11 Hard Key Description ....................11 Phone Status Icons ..................... 12 Idle Screen with Feature Icons ................... 13 Off-Hook and Dialing Screen ..................
  • Page 9 Advanced ........................45 Password ........................45 Restart......................... 46 Chapter 4 Call Handling ...................... 47 Place a Call ........................47 Answer an Incoming Call ................... 48 Send an Incoming Call to Voicemail ................. 49 Connected Call ......................49 Aastra - 2830-002...
  • Page 10 Leave the Conference ....................59 Conference Two Previously Connected Calls ............59 Auto Dial........................... 60 Call Forward ........................60 Multiple Call Forward Assignments ................61 Call Mark .......................... 62 Call Park ........................... 62 Call Pickup ........................63 Aastra – 2830-002...
  • Page 11 Sign On ........................72 Dynamic Agent Sign-on ..................... 74 Sign Off..........................75 Feature Ring ........................75 Hands-Free Auto Answer ....................75 Wrap-up ..........................76 Cancel Wrap-up ......................76 Work ..........................77 Timed Work ....................... 77 Call Record ........................78 Aastra - 2830-002...
  • Page 12 Speed Dial List Functions ..................95 Chapter 9 Directories ......................103 Directory Key ......................... 103 Accessing and Searching the Directory ..............103 Dial from the Directory .................... 104 Manage the Directory List ..................104 Add an Entry ........................105 Aastra – 2830-002...
  • Page 13 Overview ......................... 117 Multi-Ring Status ......................117 Bridged Line Appearance Lines ................117 Multi-Ring Key ....................118 Remote Access ........................ 118 Using Remote Access ....................119 Multi-Ring Call Answer Confirmation ................120 Chapter 11 Virtual Workstation ..................121 Aastra - 2830-002 xiii...
  • Page 14 Appendix A Optional Expansion Modules ............... 129 Expansion Modules ......................129 Model M670i ......................129 Model M675i ......................130 Column Display Format ..................131 Using the M675i ....................... 132 Appendix B Troubleshooting .................... 135 Index ............................. 137 Aastra – 2830-002...
  • Page 15 Proprietary and Contents Section Table of Figures Figure 1. 6739i SIP IP Phone ....................1 Figure 2. Top of Phone ......................3 Figure 3. Back of Phone ......................3 Figure 4. Bottom of Phone ......................4 Figure 5. Idle Screen ....................... 10 Figure 6.
  • Page 16 Figure 27. M675i Page 1 Screen ................... 132 Figure 28. A 6739i with an M675i Expansion Module (Max 1 per phone) ......133 Aastra – 2830-002...

  • Page 17: About This Publication

    About This Publication Overview This guide explains how to use the basic features of your new 6739i IP phone. The features assigned to your phone were chosen by your system administrator according to the requirements of your organization; therefore, you may not have access to all the features presented in this document.

  • Page 18: References

    About This Publication References The following publications provide additional information for the 6739i IP phone. Title Description Aastra Model 6739i Installation and set-up instructions, general features and Installation Guide functions, and basic options list customization. This guide is included in the box with your phone.

  • Page 19: Chapter 1 Introduction

    The 6739i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 6739i has all the features of a regular business phone, and more, allowing you to place and receive calls, transfer, conference and more.

  • Page 20: Phone Features

    Dual Gig-Ethernet switched ports (LAN and PC) • Integrated IEEE 802.3af Power Over Ethernet (PoE) support Audio • Aastra Hi-Q Audio™ Technology. • Full wideband frequency response hardware: Handset, full duplex speakerphone and headset port. • Multiple headset connection options: Modular headset jack, built-in EHS (DHSG) port, Built-in Bluetooth headset support.

  • Page 21: Physical Attributes

    USB port for applications and Power jack (48VDC, 0.31A) storage * Only required if PoE is not available 4 position Stands for desk installation Gig-Ethernet LAN Port Gig-Ethernet PC Port Supports PoE Figure 3. Back of Phone Aastra - 2830-002...

  • Page 22: Cleaning The Lcd Touchscreen

    Figure 4. Bottom of Phone Cleaning the LCD Touchscreen Repeated use of the 6739i touchscreen may lead to a dirty screen. To clean the phone’s screen, Aastra recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen).
  • Page 23 DO NOT use chemicals or sharp objects to clean your phone. Use of any type of cleaners, alcohol, ammonia, etc. and/or hard or sharp objects can harm the touchscreen surface and potentially cause transparent conductive film cracks in the screen. Aastra - 2830-002...
  • Page 24 Chapter 1, Introduction Aastra – 2830-002...

  • Page 25: Chapter 2 Getting Started

    Chapter 2 Getting Started Installation and Setup If your system administrator has not already setup your 6739i, please refer to the Aastra Model 6739i Installation Guide for basic installation and physical setup. • Your system or network administrator manages the configuration and updates for the IP phones on the configuration server.

  • Page 26: Configuration And Updates

    Chapter 2, Getting Started Configuration and Updates The 6739i phone checks for a changed configuration and new firmware updates if available, whenever you unplug or restart your phone. If either of these events occur, the following screens display. Do not unplug or remove power from the phone while it is restarting.

  • Page 27: Network Connected/Disconnected

    If your phone has successfully connected to the network, the following screen displays before changing to the idle screen. If your phone did not successfully connect to the network, the "Network Disconnected" message appears on the display and the telephone status light turns on. Aastra - 2830-002...

  • Page 28: Idle Screen

    In the above screen, the "L1" indicates John Smith with extension 3036 is configured on Line 1. The icon indicates the phone is idle and the handset is on-hook. The 6739i displays up to 12 softkeys per page. If more than 12 softkeys are configured, the last softkey displays with leaders ( ) indicating there are more softkeys on additional pages that follow.

  • Page 29: 6739I Keys And Functions

    6739i Keys and Functions Hard Key Description The following are the available Hard Keys. Description Controls the Hold feature. • Accesses the Redial list of up to 100 previously dialed numbers. • Controls the Last Number Redial feature. • Ends an active call •...

  • Page 30: Phone Status Icons

    Module(s) provide an additional Modules 36 softkeys on each M670i Expansion Module, and up to 60 softkeys on each M675i Expansion Module. (The 6739i IP Phone allows up to 3 expansion modules on each phone). Navigation Icons Phone Status Icons The following icons display in the upper left corner of the screen to indicate the status of the phone and/or calls.

  • Page 31: Idle Screen With Feature Icons

    Contact your System Administrator for more information, or refer to the documentation of for the voicemail system you are using. You have a Bluetooth device connected to your phone. Do Not Disturb is enabled. Aastra - 2830-002...

  • Page 32: Off-Hook And Dialing Screen

    Cancel button at any time to cancel the outgoing call. Off Hook Status Number Dialed 03/10/10 L1 John Smith 3036 2:56pm Voice Mail Corporate Forward Contacts 3182 Intercom 6 Directory Call Park News Call Pkup Dial Cancel ..Internal Aastra – 2830-002...

  • Page 33: Connected Call Screen

    Places the active call on hold. Hold Places the active call on mute. (The destination party cannot hear audio Mute from your phone. However, you can still hear the destination party). Transfers the active call. Transfer Establishes a 3-way conference. Conf Aastra - 2830-002...

  • Page 34: Incoming Call Screen

    When multiple calls ring in, each incoming call is directed to a non-busy line on the phone. The phone screen displays a pop-up of each incoming call in the status bar at the top of the screen (shown as incoming caller Bill Charles 3036 on Line 2” in the following example). Aastra – 2830-002...

  • Page 35: Handle The Second Call (Call Waiting) From The Line Screen

    Line 2 Line 3 Forward Contacts Line 4 Line 5 Line 6 Intercom 6 Directory Call Park News Line 7 Line 8 Line 9 Call Pkup ..Internal Figure 11. The Line Screen Aastra - 2830-002...

  • Page 36: Softkeys

    Softkeys are configured by the system administrator according to the requirements of your organization. You may or may not have some of the features listed in the table below. The 6739i softkeys can be configured for any or all of the following features. Key Name Key Label...
  • Page 37 ACD Features • Automatic Sign On/Off OnOffline • Manual + Agent ID • Manual + Agent ID + Password Auto Answer AutoAnswer The Auto-Answer feature allows the agent to answer ACD calls without having to press the switch-hook. Aastra - 2830-002...
  • Page 38 The maximum may be different number of messages that can be stored per on your phone. agent is a system setting in Centergy Reporting. When the maximum is reached, a new message will overwrite the oldest message. Aastra – 2830-002...
  • Page 39 Other Softkeys: Your system administrator may assign other softkeys with custom labels to your phone that give you access to custom applications created for your site. Your system administrator will provide information regarding these special softkeys. Aastra - 2830-002...

  • Page 40: Line Keys

    Chapter 2, Getting Started Line Keys There can be up to 9 line/call appearance keys configured on the 6739i. Line Hard Keys There are 3 line/call appearance hard keys on the bottom right side of the phone labeled Line1 – Line3. The associated lamps indicate the status of the line or call appearance.

  • Page 41: Status For Lines

    The Message Waiting Indicator (MWI) lamp is located at the top right of the phone. MWI LED Status Description Slow Flash You have a new message (s). Rapid Flash You have an incoming call. Even Flash One or more calls are on hold. Aastra - 2830-002...

  • Page 42: Volume Key

    Set Speaker Volume: Press a Volume key while on a call and The Speaker volume indicator displays talking on the Speaker. on the screen. The speaker remains at this volume until it is adjusted again. Aastra – 2830-002...

  • Page 43: Call Timer

    The red Mute lamp flashes. During a call: • The Mute key is highlighted in red. Mute • Press You can hear the caller. • The caller cannot hear you. Deactivate the Mute feature: Mute is deactivated. Mute Press again. Aastra - 2830-002...
  • Page 44 Chapter 2, Getting Started Aastra – 2830-002...

  • Page 45: Chapter 3 Customize Your Phone

    The following table shows the phone options you can access with the Phone UI. Options requiring an administrator password are indicated. If you make changes from the default settings, they are permanent until you change them again. Figure 14. Options Screen Aastra - 2830-002...
  • Page 46 Firmware Information • Network Information Access the Advanced configuration features of the IP phone. This option is password protected and can only be accessed by an Administrator. Set or reset a password for your phone. Restart the phone. Aastra – 2830-002...

  • Page 47: Access The Options List

    Lift the handset to switch from the headset to the handset. Speaker/Headset Incoming calls go directory to the speaker. Press to switch between the speaker, headset, and handset. Lift the handset at any time to switch back to the handset from either the speaker or the headset. Aastra - 2830-002...

  • Page 48: Change Audio Mode

    Bluetooth headset. A wired headset connects to the phone using a wire from the headset to the back of the phone. For information on installing a wired headset, see your 6739i IP Phone Installation Guide. A DHSG headset connects a coupler to the back of the phone which permits the DHSG headset to perform wirelessly.

  • Page 49: Set The Headset Device

    The 6739i also allows you to use any Bluetooth-compliant headset. Bluetooth is a technology that transmits networking data over a wireless, automatic connection. The Bluetooth device must be synchronized with the 6739i phone for it to work. For information about installing and synchronizing your Bluetooth device, see Bluetooth.

  • Page 50: Set The Ring Tone

    The Tone Set menu displays. Press the key of the desired tone set. The change is saved and the Tone Set key reflects the change. • Press to return to the previous menu. • Press to return to the idle screen. Aastra – 2830-002...

  • Page 51: Display

    For example, if you set the Brightness Timer to 60, when the phone reaches 60 seconds of inactivity, the LCD brightness goes OFF. Step Action Result The Display menu displays. Display Press > Press the key adjacent to Brightness The text box displays. Timer. Touch the text box. The keyboard displays. Aastra - 2830-002...

  • Page 52: Calibrate Screen

    The Display menu displays. Display Press > Press the Calibrate Screen key. The message “Recalibrate Touchscreen?” displays. Answer Yes to continue, or No to cancel. If you answer Yes, the following displays: “Waiting for touchscreen activity to subside..” Aastra – 2830-002...

  • Page 53: Set Time

    • Date Format • Timezone • Time Servers Time Format The 6739i gets its clock time from the local Time Server set up in your network by your System Administrator. Step Action Result The Set Time menu displays. Set Time Press >...

  • Page 54: Date Format

    • Press return to the idle screen. Date Format The 6739i obtains the date from the local Time Server set up in your network by your System Administrator. Step Action Result The Set Time menu displays.

  • Page 55: Time Zone

    Talk to your administrator if your phone has any difficulty with the date and time. Language Language key sets the language for all of the phone display screens. The phone is permanently set to the English language. Aastra - 2830-002...

  • Page 56: Bluetooth

    Chapter 3, Customize your Phone Bluetooth The 6739i supports the use of a Bluetooth headset as an alternate headset device. You can turn the Bluetooth capability on and off as required. You can also add or delete a Bluetooth headset as needed.
  • Page 57 Press the Device Name field on the The keyboard displays. screen. Assign an optional name to the The Add new device screen displays. Bluetooth device you are adding. 04/07/10 Bluetooth 3:01pm Settings Device Name Bluetooth Status Bluetooth Devices Add new device Aastra - 2830-002...
  • Page 58 Search 1 device(s) found Press a device to start pairing. Decoy HS0164 Decoy HS0165 Press a device to begin pairing the The Enter PIN screen displays. Bluetooth device with the phone. 04/07/10 Bluetooth 3:01pm Enter PIN Cancel Aastra – 2830-002...
  • Page 59 Bluetooth headset owner’s manual for the applicable PIN to enter in this text box. 04/07/10 Bluetooth 3:01pm Are you sure? Press OK. The phone then pairs the Bluetooth device with the phone. Aastra - 2830-002...
  • Page 60 Connected: Decoy HS0614 Device Decoy HS0164 Add new device Delete (Unpair) a Bluetooth Device: The Bluetooth Device screen displays. Bluetooth Press > The confirmation screen displays. Press next to the Bluetooth device you want to unpair from the phone. Aastra – 2830-002...

  • Page 61: Auto Dial/Speeddial

    You cannot edit a Speed Dial List entry using this option. Configure an Auto Dial Softkey Step Action Result A list of softkeys that are assigned to your phone display. Softkeys Press > Available auto dial softkeys are labeled Auto Dial Speed Dial Aastra - 2830-002...
  • Page 62 04/05/10 Softkeys 2:19pm Type Sallie Label Speeddial Value 89727771212 Line Cancel Save The auto dial key displays on the LCD Save • Press display as in this example - Sallie Cancel • Press to cancel the entry. Aastra – 2830-002...

  • Page 63: Status

    The password protects your phone configuration from being changed through network access. Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string "" (field is blank). Aastra - 2830-002...

  • Page 64: Restart

    Do not unplug or remove power to the phone while it is checking or installing firmware. Step Action Result The Restart the Phone screen displays. Restart Press > 03/30/10 Restart 1:04pm Restart the Phone? • Press Yes to restart the phone. • Press No to cancel the restart. Aastra – 2830-002...

  • Page 65: Chapter 4 Call Handling

    Handset: Lift the handset (the phone will automatically select the next available line/call appearance). Dial the number. Speaker Key: Press Dial the number. Dial Press Line/Call Appearance Key: Press a Line key. Dial the number. Dial Press Aastra - 2830-002...

  • Page 66: Answer An Incoming Call

    If you cannot answer, the call is redirected to a pre-defined destination such as your voice mailbox. Silence You can press to silence the ringer on an incoming call. Aastra – 2830-002...

  • Page 67: Send An Incoming Call To Voicemail

    (example: x4). Connected Call The connected state screen displays when you are talking to someone on the phone. The softkeys displayed are those you need for handling the call. Aastra - 2830-002...

  • Page 68: One Directory Number Assigned To Multiple Phones

    If Phone B goes off-hook on the line appearance, silence is heard followed by dial tone because the call is private to Phone A. • If Phone B goes off-hook on the associated second line, even though the lamp may not be lit, reorder is heard. Aastra – 2830-002...

  • Page 69: Calls On Hold With Bla

    Switch between the speaker and handset in speaker audio mode: • Lift the handset to go back to the handset. • Press to switch back to the speaker. Switch between the speaker and the headset in speaker/headset audio mode: Press Aastra - 2830-002...

  • Page 70: Handle Calls Using A Headset

    • Press • Place the handset back on hook. Emergency Call Handling for Remote SIP Workers Emergency Call Handling (911 calling) is supported for Remote SIP Workers. Check with your system administrator if you have any questions. Aastra – 2830-002...

  • Page 71: Chapter 5 Phone Features

    • The screen displays the information about the caller on Hold hold and the picture ID (if this • Press on the screen. feature is enabled on your phone). • Press the Line button. Aastra - 2830-002...

  • Page 72: Retrieve A Held Call

    Hold • Press • Press the Line button. Automatic Hold The 6739i will automatically put your current call on hold when you press a new line key. Manage Multiple Calls on Hold Step Action Result Press to scroll through the call list information.

  • Page 73: Do Not Disturb

    When you transfer a call to another party and remain on the line to consult with the other party before you complete the transfer, it is called an announced transfer. After you consult with the other party, you can either complete the transfer or go back to the original caller. Aastra - 2830-002...
  • Page 74 • Another line goes off-hook and you hear dial tone. Transfer • Press Dial the number of the destination party. When the destination party answers the call: Talk to the destination party. Aastra – 2830-002...

  • Page 75: Conference

    You are reconnected to the original Cancel party. Press while the destination is ringing. Conference The 6739i supports up to three parties in a conference call. Establish the Conference Step Action Result Connect to the first party to include in the conference.

  • Page 76: Release A Conferenced Party

    Release a Conferenced Party Step Action You are still connected to the other Press next to the name of the party. party to drop from the conference. If you disconnect from the conference, the other two parties will also disconnect. Aastra – 2830-002...

  • Page 77: Leave The Conference

    The current Line is outlined in green. Both calls indicate they are on hold. • The conference is established. Press the Line key of the other party on hold. • Only one line lamp is on. • The Conference screen displays. Aastra - 2830-002...

  • Page 78: Auto Dial

    The calls for this number are forwarded to this destination. 03/10/10 L1 John Smith 3036 2:56pm Voice Mail Corporate John Smith 3036 Forward Contacts Intercom 6 Directory Call Park News 3036 Forwarded Forwarded Call Pkup ..Internal Aastra – 2830-002...

  • Page 79: Multiple Call Forward Assignments

    Call Forward list. 03/10/10 L1 John Smith 3036 2:56pm Voice Mail Corporate John Smith 3036 Forward Contacts Intercom 6 Directory Call Park News 3036 Forwarded Forwarded Call Pkup ..Internal Figure 17. Call Forward Screen Aastra - 2830-002...

  • Page 80: Call Mark

    Retrieve a Parked Call: From any phone on the system: Hear dial tone. • Lift the handset. • Press • No ringing is heard. Dial the Call Park number. • You are immediately connected to the parked party. Aastra – 2830-002...

  • Page 81: Call Pickup

    Call Pickup The Call Pickup feature allows you to answer a call ringing at another extension. Your 6739i provides the following types of Call Pickup. • Group - Your directory number is assigned to a Call Pickup group. You can answer the ringing extension of another member of the group using the Call Pkup softkey.

  • Page 82: Call Waiting

    Warmline: The phone waits for a specified amount of time after you lift the handset before dialing a preconfigured number. If you do not dial a number within the time allotted, then the IP phone begins to dial the number. Aastra – 2830-002...

  • Page 83: Intercom

    The Busy Lamp Field (BLF)/Direct Station Select (DSS) feature allows display of the status of a voice line configured on another station. The total number of BLF/DSS keys configured on all stations in the system cannot exceed 5000. A maximum of 50 BLF keys can be configured per station. Aastra - 2830-002...

  • Page 84: Example

    Step Action Result Pick up a ringing BLF-monitored line: Press the key that is flashing red. You are connected to the caller. Use as a speeddial key: Press the BLF key. The BLF-monitored line is dialed automatically. Aastra – 2830-002...

  • Page 85: Message Desk Operator

    The 480i provides access to these services. You can view an RSS feed during a call. The number of RSS feeds available is determined by the requirements of your organization. Aastra - 2830-002...

  • Page 86: Use An Rss Feed

    The Top Stories screen displays with Press on the category bar to specific news items for the day. open it. The news item displays. Press to open the news item to view to scroll through the news item. Aastra – 2830-002...

  • Page 87: Emergency Location Identification

    CLASS services are implemented. The following 3 CLASS features are available for SIP stations and trunks. CLASS Feature Turn ON Turn OFF Call Forward-All Selective Call Forward *63 for Access Anonymous Call Rejection *77 ON *87 OFF Aastra - 2830-002...
  • Page 88 Chapter 5, Phone Features Aastra – 2830-002...

  • Page 89: Chapter 6 Acd Features

    Reason Code Work You are unable to take ACD calls Hands-Free Auto-Answer On You are able to take ACD calls in the hands-free mode Hands-Free Auto-Answer Off You are able to take ACD calls in normal mode. Aastra - 2830-002...

  • Page 90: Sign On

    Enter the Agent ID on the keyboard. 03/31/10 1:07pm Exit Sign On Agent ID 3036 • You are signed on to the agent Press Enter on the keyboard. group. • The On/Offline key turns to normal On/Offline color Aastra – 2830-002...
  • Page 91 Agent Password 3036 The keyboard displays. Press the Password text box. Enter the Password. • You are signed on to the agent Press Enter on the keyboard. group. • The On/Offline key turns to normal On/Offline color Aastra - 2830-002...

  • Page 92: Dynamic Agent Sign-On

    Agent Sign-on enables an agent to manually sign on to different pilots. It provides flexibility in agent allocation, allowing an agent to sign off from one pilot and sign onto a different pilot from an agent station without supervisor involvement. Aastra – 2830-002...

  • Page 93: Sign Off

    Hands-Free Auto Answer The Hands-Free Auto Answer feature allows calls to be answered automatically. Step Action Result Activate Auto Answer: • The Auto Answer softkey turns AutoAnswer solid red. Press • All calls for that line are automatically answered. Aastra - 2830-002...

  • Page 94: Wrap-Up

    The Wrap/Work softkey turns red and flashes slowly. • You are in Automatic Wrap-up until you manually cancel. Cancel Wrap-up Step Action Result • The Wrap/Work softkey returns to Wrap/Work normal color. Press softkey. • You can now take ACD calls. Aastra – 2830-002...

  • Page 95: Work

    Work parameter. – Time for Agent Unavailable - The maximum amount of time an agent can remain in the Unavailable state, after being in the Work state longer than the Time for Agent Work timer. • Agent Offline Aastra - 2830-002...

  • Page 96: Call Record

    Set up by the administrator to activate if you have been in the Work state longer than the “Time for Agent Work” timer. Unavailable Options The following are the Unavailable options: • Unavailable with no Reason Code. • Unavailable with optional Reason Code. • Unavailable with required Reason Code. Aastra – 2830-002...
  • Page 97 The Unavailable softkey turns red. • You are not available to take ACD calls. The following screen Deactivate Unavailable: • The Unavailable softkey returns to Unavail normal color. Press • You are available to take ACD calls. Aastra - 2830-002...

  • Page 98: Supervisor Alert

    MsgRecall softkey flashes. and your MsgRecall softkey flashes. • Press the Done softkey. The Alert lamp flashes. • Or allow the screen to automatically time out and return to the idle screen. Aastra – 2830-002...

  • Page 99: Message Recall

    Transact fields and codes can be deleted, rebuilt and used again for an entirely different subject. To use the feature, you must do the following: • Obtain the information from the customer. • Select codes based upon that information. • Depress the Transact button on the telephone. Aastra - 2830-002...
  • Page 100 If a field or code is defined, the text will display. If a field or code is not defined, the code number you entered will display with question marks as in the example below: ??20??5?? Aastra – 2830-002...

  • Page 101: Agent Statistics

    Internal Percentage of time on internal calls Total ACD calls Total number of ACD calls Avg ACD Dur Average duration of ACD calls #OUTG Outgoing Total number of outgoing calls #INCM Incoming Total number of incoming calls Aastra - 2830-002...

  • Page 102: Use The Agent Statistics Key

    ACD Queue button shows the queue status of the ACD pilot for which the SIP station is an ACD supervisor. The following information displays with the Queue Depth softkey is pressed: Acronym Displayed Description Number of Calls In Queue Number of Agents Online. Aastra – 2830-002...

  • Page 103: Use The Queue Depth Key

    Call Force key enables a supervisor to manually suspend the Wrap and Work capabilities for all agents in the ACD pilot. All agent stations that are in a Work or Wrap state are immediately available to receive calls. Aastra - 2830-002...
  • Page 104 Chapter 6, ACD Features Aastra – 2830-002...

  • Page 105: Chapter 7 Callers List And Redial List

    Dial from the Callers List. • Delete one or all Caller records from the Callers List. • Save a Caller record to your Personal Directory. Callers List Display Display Description Displays next to entries answered. Displays next to missed calls. Aastra - 2830-002...

  • Page 106: Missed Calls Indicator

    ..Internal Figure 19. Missed Calls Indicator Callers List Functions Step Action Result Access the Callers List The Callers List displays. Press on the front panel of the phone. to scroll through the entries. Aastra – 2830-002...
  • Page 107 Delete All • Press to delete all entries in the list. Save an entry to the phone Directory: to find the entry to find the entry to save. Aastra - 2830-002...

  • Page 108: Redial Key

    You can perform the following in the Redial List: • View and scroll the Redial List • Dial from the Redial List • Delete a Redial record(s) from the Redial List • Save a Redial entry to your Personal Directory Aastra – 2830-002...

  • Page 109: Redial List Functions

    Press the Redial entry on the screen. The number automatically dials. Dial Press Delete Entries in the Redial List: to find the entry to find the entry to delete. Aastra - 2830-002...
  • Page 110 Press the Redial record. The Directory displays. Add to Directory Press Check that all of the information from the Redial record was entered correctly in the Directory List entry. The entry is saved to your Personal Press Directory. Aastra – 2830-002...
  • Page 111 Step Action Result • Press to return to the previous menu. • Press to return to the idle screen. Aastra - 2830-002...
  • Page 112 Chapter 7, Callers List and Redial List Aastra – 2830-002...

  • Page 113: Chapter 8 Speed Dial List

    Press the Speed Dial softkey. The Speed Dial screen displays. Page 1 of 4 03/30/10 1:25pm Exit Speed Dial 1/4 Chandler B Smith J Wallace G Options Xander keys to scroll through the list. There are 4 entries per page. Aastra - 2830-002...
  • Page 114 The Add Speed Dial Entry screen Press on the Add bar. displays. 03/30/10 1:25pm Exit Add Speed Dial Entry Enter Name Back Submit Touch the Enter Name text box. The keyboard displays. Enter the name using the keyboard. Aastra – 2830-002...
  • Page 115 The Primary number is indicated by a * (star) next to the number. This number is always dialed first. • By default, the work number is the primary number. • If only one number is entered (any type), it automatically becomes the Primary number. Touch the number to be assigned as primary. Aastra - 2830-002...
  • Page 116 Exit Speed Dial 1/4 • Chandler B Lift the handset. Smith J Wallace G Options Xander The Primary number is dialed if you do not display the entry and specifically select one of the other numbers. Aastra – 2830-002...
  • Page 117 The confirmation screen displays. Press on the Delete bar. 03/30/10 1:25pm Confirm Are you sure you want to delete Xander? Press Yes to delete or No to cancel. The Speed Dial List displays and the entry is deleted. Aastra - 2830-002...
  • Page 118 Submit Touch the Enter Name text box. The keyboard displays. Enter one or more characters for the search. Press Enter on the keyboard. A list of entries found displays. 03/30/10 1:25pm Exit Speed Dial:sal 1/1 Sallie Options Aastra – 2830-002...
  • Page 119 Touch the number to edit and press The Enter Number screen displays. Edit • Press on the number bar. Edit the number if desired. • Press Enter on the keyboard if you have edited the number. Submit • Press if you have not. Aastra - 2830-002...
  • Page 120 Chapter 8, Speed Dial List Aastra – 2830-002...

  • Page 121: Chapter 9 Directories

    Action Result The Directory screen displays. Press 04/07/10 Directory 1:15pm Sarah Johns Sallie Connie Cory Hernan Nancy Hicks • A keyboard displays. to find the entry to view. • Press the button to do a quick search. Aastra - 2830-002...

  • Page 122: Dial From The Directory

    Manage the Directory List From the Directory List, you can perform the following: • Add an Entry • Edit an Entry • Delete an Entry You can also save entries to the Directory from the Caller List and Redial List. Aastra – 2830-002...

  • Page 123: Add An Entry

    Press the Number field. The keyboard displays. Enter the number of the person you are adding to your directory. Press Enter. Press the Label field. The keyboard displays. Enter the label associated with the number you just entered. Press Enter. Aastra - 2830-002...

  • Page 124: Edit An Entry

    You can edit a Directory entry, number, and/or label as required from the Unique Entry Screen. Step Action Result Find the entry that you wish to edit. 04/07/10 Directory 1:15pm Sarah Johns 3182 Office 9725556677 Home 4693334578 Delete Cell Edit Aastra – 2830-002...

  • Page 125: Delete Entries In The Directory List

    Delete specific numbers and labels from an entry. Step Action Result • to find the entry to delete. • Press the button to do a quick search. The following screen displays. Delete Press 04/01/10 Directory 12:30pm Delete Item Delete Delete All Cancel Aastra - 2830-002...

  • Page 126: Delete A Number And/Or A Label From An Entry

    Press the field (Number or Label) you want to delete. When the keyboard displays, press the Backspace key to delete the text in the field and press Enter. Press to save the changes. • Press to return to the previous menu. Aastra – 2830-002...

  • Page 127: Other Directories

    You can query these directories and use the results to dial the destination or save the results to your Speed Dial list. Directory Types The following four directory types can be accessed from the 6739i: Directory Key Label Description...

  • Page 128: Directory Lookup And Dial

    Back Sallie J. 6777 If there are more than 4 entries found: Page Up Page Down There are 4 entries displayed per page. The number automatically dials. • Press on the entry bar. • Lift the handset. Aastra – 2830-002...

  • Page 129: Add An Entry To The Speed Dial List

    03/30/10 1:25pm Done Speed Dial Entry Added – Sallie Jones Done Press Go to Edit a Speed Dial List Entry. Exit a Directory Step Action Result The idle state screen displays. Exit • Press • Press Aastra - 2830-002...

  • Page 130: Dls (Pbx) Directory

    When you press the Lookup softkey on the phone, the system displays the entries it finds, and the Dial, Display, and Back softkeys display on the screen. Dial: icon automatically dials the first number it finds in the Contacts entry as follows: Aastra – 2830-002...

  • Page 131: Access The Contacts Directory

    Press Enter on the keyboard. The User Name screen displays. The first time you access a directory that requires these procedures, the Submit key is covered by the keyboard. Press the Enter User Name text box. The keyboard displays. Aastra - 2830-002...
  • Page 132 It is then replaced by the * character. • If the password is case-sensitive, use the ABC softkey to toggle between uppercase, lowercase, and numeric formats. Aastra – 2830-002...

  • Page 133: Add An Entry To The Speed Dial List

    If you have not used the Outlook Contacts directory for a specified length of time, and have not logged out, you are logged out automatically and will be required to use your password again to access the directory. Aastra - 2830-002...

  • Page 134: Reset Softkey

    You must press the Logout softkey to access the Reset softkey which is available on the Password screen. 03/31/10 2:31pm Exit Password Enter Password Reset When you use the Reset softkey and have logged in before, your previous information will display by default until you change it. Aastra – 2830-002...

  • Page 135: Chapter 10 Multi-Ring

    Multi-Ring on ALL lines on your phone. When the key is not red, Multi-Ring is enabled on at least one line of the phone; when the key is red, Multi-Ring is disabled on all lines of the SIP station. Aastra - 2830-002...

  • Page 136: Multi-Ring Key

    Pointspan station user or an off-switch user dialing into Pointspan (via a trunk to Pointspan). Multi-Ring remote access is initiated as follows: • The remote user dials a feature directory number set up with the new Multi-Ring Remote Access. Aastra – 2830-002...

  • Page 137: Using Remote Access

    You hear a ZIP-ZIP tone that confirms the change. • 0 to turn off (disable) Multi-Ring on the line. The Multi-Ring button lamps on the phone(s) are updated accordingly. • 1 to turn on (enable) Multi-Ring on the line. Aastra - 2830-002...

  • Page 138: Multi-Ring Call Answer Confirmation

    A prompt asking you to press any DTMF digit to do one of the following: – Accept the call where the call is immediately connected or, – Immediately forward the call to the Call Forward-Busy destination of the line. If CFB is not configured the caller will hear the busy tone. Aastra – 2830-002...

  • Page 139: Chapter 11 Virtual Workstation

    The Host softkey is displayed on that phone. When you sign on as New Guest user , the profile of the user being replaced is automatically removed from the Host station and your profile is then assigned to the phone. Aastra - 2830-002...

  • Page 140: Sign-On

    The Station Password screen displays. 03/12/10 3:08pm New Guest Station Password Enter the Station Password. The Reconfigure screen displays. 03/12/10 3:08pm Reconfiguring Phone For New Guest... Your phone automatically restarts. NOTE: This process takes a few minutes. Aastra – 2830-002...

  • Page 141: Return To Host Configuration

    ..3778 Sign-Off Return to Host Configuration Step Action Result Press the Host softkey. The Host selection screen displays with choices. 03/10/10 L1 Olivia Guest 3298 2:56pm Host New Guest Host Please Select... Change PWD Aastra - 2830-002...

  • Page 142: Change To Your Profile When Another User Is Signed On

    Change to your Profile when another User is Signed On Step Action Result Press the Host softkey. The Host selection screen displays with choices. 03/10/10 L1 Olivia Guest 3298 2:56pm Host New Guest Host Please Select... Change PWD Aastra – 2830-002...
  • Page 143 The Station Password screen displays. 03/12/10 3:08pm New Guest Station Password Enter the Station Password. The Reconfigure screen displays. 03/12/10 3:08pm Reconfiguring Phone For New Guest... Your phone automatically restarts. NOTE: This process takes a few minutes. Aastra - 2830-002...

  • Page 144: Change Your Station Password

    If you enter the wrong password for Current Password, you will not be informed until after you enter the New Password. Step Action Result Press the Host softkey. The Host selection screen displays with choices. 03/10/10 L1 Olivia Guest 3298 2:56pm Host New Guest Host Please Select... Change PWD Aastra – 2830-002...
  • Page 145 Host Current Password Please Select... Change PWD Enter your current password. The New Password screen displays. 03/12/10 3:08pm Change Password New Password Enter the new password. The password changed screen displays. 03/12/10 3:08pm Change Password Password Changed! Aastra - 2830-002...
  • Page 146 Chapter 11, Virtual Workstation Aastra – 2830-002...

  • Page 147: Appendix A Optional Expansion Modules

    Appendix A Optional Expansion Modules Expansion Modules Two types of expansion modules are available for the Aastra 6739i phone (maximum of 1 expansion module per phone). • M670i - 18 keys in each column (totaling 36 keys). • M675i - 20 keys available on each page (totaling 60 softkeys) Expansion module keys support the same features as the keys on the phone.

  • Page 148: Model M675I

    Figure 25. A 6755i with an M670i Expansion Module (Max 1 per phone) Model M675i The M675i provides: • An LCD screen for displaying key labels. • 3 keys at the bottom left of the unit that represent "Page 1", "Page 2", and "Page 3" of the LCD display. Aastra – 2830-002...

  • Page 149: Column Display Format

    Column Display Format The M675i Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of keys. Each screen consists of 2 columns. Aastra - 2830-002...

  • Page 150: Using The M675I

    Using the M675i Step Action • Press the top key for Page 1. • Press the middle key for Page 2. Press the bottom key for Page 3. Press the desired feature key. Figure 27. M675i Page 1 Screen Aastra – 2830-002...
  • Page 151 Figure 28. A 6739i with an M675i Expansion Module (Max 1 per phone) Aastra - 2830-002...
  • Page 152 Appendix A, Optional Expansion Modules Aastra – 2830-002...

  • Page 153: Appendix B Troubleshooting

    Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 6739i Installation Guide for details. Why is my speakerphone...
  • Page 154 Why does my phone display the “No Service” settings have not been set up correctly. Contact your system administrator for assistance. message? This setting is in the Options list. See Restart. How do I restart the IP phone? Aastra – 2830-002...

  • Page 155: Index

    ..............20, 78 empty key ................. 18 call timer ................25 end call ................52 call waiting ............... 64 exchange directory ........... 19, 109, 112 Callers key ................ 87 expansion module ............129 callers list ................19 Aastra - 2830-002...
  • Page 156 BLA lines ..............117 ring volume ..............135 feature directory number ..........118 ringer volume ..............24 numeric feature code ..........119 rss feed ................19 personal ID (PIN) ............119 RSS feeds ................. 67 status ................117 Aastra – 2830-002...
  • Page 157 20 wrap-up ................76 time server ................ 37 wrap-up timer ..............76 timed work ................ 77 timer .................. 25 total ACD calls ..............83 transact ................ 21, 81 XML keys ................ 19 transaction codes ............... 81 Aastra - 2830-002...
  • Page 158 Index Aastra – 2830-002...

Table of Contents