Problems With The Password; Problems With The Web Configurator; Problems With Remote Management - ZyXEL Communications Prestige 662HW Series User Manual

Problems with the Password

PROBLEM
I cannot access the The username is "admin". The default password is "1234". The Password and Username
Prestige. fields are case-sensitive. Make sure that you enter the correct password and username
using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload the
default configuration file (Refer to the Resetting the Prestige section in the Introducing the
Web Configurator chapter). This restores all of the factory defaults including the
password.

Problems with the Web Configurator

PROBLEM
I cannot access the Refer to Chart A-7 Troubleshooting the Password.
web configurator.
Make sure that there is not an SMT console session running.
Check that you have enabled web service access. If you have configured a secured client
IP address, your computer's IP address must match it. Refer to the chapter on remote
management for details.
For WAN access, you must configure remote management to allow server access from
the Wan (or all). You must also configure a firewall rule to allow access from the WAN.
Refer to the chapters on remote management and firewall for details.
Your computer's and the Prestige's IP addresses must be on the same subnet for LAN
access.
If you changed the Prestige's LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web service.
See also the Problems with Remote Management section.

Problems with Remote Management

PROBLEM
I cannot remotely Refer to the Remote Management Limitations section in the Firmware and Configuration
manage the Prestige File Management chapter (SMT) for scenarios when remote management may not be
from the LAN or possible.
WAN.
Use the Prestige's WAN IP address when configuring from the WAN.
Use the Prestige's LAN IP address when configuring from the LAN.
Refer to Chart A-4 Troubleshooting the LAN Interface for instructions on checking your
LAN connection.
Refer to the Problems with the WAN Interface section for instructions on checking your
WAN connection.
See also the Problems with the Web Configurator section.
Troubleshooting
Chart A-7 Troubleshooting the Password
Chart A-8 Troubleshooting the Web Configurator
Chart A-9 Troubleshooting Remote Management
Prestige 662HW Series User's Guide
CORRECTIVE ACTION
CORRECTIVE ACTION
CORRECTIVE ACTION
A-3