Ricoh 917F Operating Instructions Manual page 1762

5. Troubleshooting When Using the Scanner Function
Message
"Connection has failed.
Check settings and check
Scanned File Status."
"Connection with LDAP server
has failed. Check the server
status."
5
"Dest. authentication failed.
Check settings and check
Scanned File Status."
"Destination list has been
updated. Selected
destinations/ sender will be
cleared."
"Invalid certificates or no S/
MIME certificates were
found."
"Entered protection code for
dest. is incorrect. Please re-
enter."
84
Cause
The correct network settings
are not made.
A network error has occurred
and connection has failed.
The entered user name or
password was invalid.
A specified destination or
sender's name was cleared
when the destination list in the
delivery server was updated.
The destination's S/MIME
certificates are invalid or
cannot be found.
The correct protection code
was not entered.
Solution
• Check the network settings of the
client computer.
• Check that components such as the
LAN cable are connected
properly.
• Check that the server settings are
correct and the server is working
properly.
Try the operation once more. If the
message is still shown, the network may
be crowded. Check the information of
System Settings. See "Administrator
Tools", Network and System Settings
Guide .
• Check that the user name and
password are correct.
• Check that the ID and password for
the destination folder are correct.
• A password of 128 or more
characters may not be recognized.
Specify the destination or sender's name
again.
Contact the administrator.
Make sure the protection code is
correct, and then enter it again. See
"Registering a Protection Code",
Network and System Settings Guide
.