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Summary of Contents for Polycom VVX 300 Series
- Page 1 First Communications Cloud IP PBX User Guide (Polycom) 2017 Property of First Communications...
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Page 2: Table Of Contents
Introduction ............................3 General Phone Operations ......................4 Polycom VVX 300 Series ........................ 4 Polycom VVX 300 Series Quick Reference Guide ............... 5 Polycom VVX 400 Series ........................ 6 Polycom VVX 400 Series Quick Reference Guide ............... 7 Polycom VVX 500/600* Series ...................... 8 Polycom VVX 500/600 Series Quick Reference Guide ............ - Page 3 First Communications Cloud IP PBX User Guide (Polycom) Group Services Tab ........................19 Group Services: Auto Attendant ................... 20 Group Services: Hunt Group ....................20 Group Services: Feature Access Codes (FAC) ..............21 Disaster Redirect ........................... 22 Call Details ............................. 23 Changing Music on Hold ........................
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Page 4: Introduction
First Communications Cloud IP PBX User Guide (Polycom) Introduction Thank you for choosing First Communications as your hosted phone provider. This document describes the features of your Cloud IP PBX software, phone and web management portal, This guide will help you get up and running with your new phone system as soon as possible. -
Page 5: General Phone Operations
First Communications Cloud IP PBX User Guide (Polycom) General Phone Operations Polycom VVX 300 Series Item Description Screen Enables you to view menus and data Message Waiting Flashes red to indicate when you have new messages Indicator Enables you to select a phone line, view calls on a line, or... -
Page 6: Polycom Vvx 300 Series Quick Reference Guide
First Communications Cloud IP PBX User Guide (Polycom) Polycom VVX 300 Series Quick Reference Guide Soft Keys The four buttons immediately below the LCD display are soft keys. Each soft key performs the action displayed immediately above it. -
Page 7: Polycom Vvx 400 Series
First Communications Cloud IP PBX User Guide (Polycom) Polycom VVX 400 Series Item Description Screen Enables you to view menus and data Message Waiting Flashes red to indicate when you have new messages Indicator Enables you to select a phone line, view calls on a line, or... -
Page 8: Polycom Vvx 400 Series Quick Reference Guide
First Communications Cloud IP PBX User Guide (Polycom) Polycom VVX 400 Series Quick Reference Guide Soft Keys The four buttons immediately below the LCD display are soft keys. Each soft key performs the action displayed immediately above it. -
Page 9: Polycom Vvx 500/600* Series
First Communications Cloud IP PBX User Guide (Polycom) Polycom VVX 500/600* Series Polycom VVX 500 *Pictured is the Polycom VVX 600. The Polycom 500 has the same button layout but has a smaller touchscreen. Item Description Enables you to select items and navigate menus on the touch sensitive screen. -
Page 10: Polycom Vvx 500/600 Series Quick Reference Guide
First Communications Cloud IP PBX User Guide (Polycom) Polycom VVX 500/600 Series Quick Reference Guide Home View Home view displays icon you tap to access phone functions. Touch and hold Page indicator (shown next) to display more or fewer icons. You can also swipe the screen to display more icons Place a Call ... -
Page 11: Polycom Vvx 6000
First Communications Cloud IP PBX User Guide (Polycom) Polycom VVX 6000 Item Description Speaker Allows for ringer and hands-free audio output Microphones Provides 360° coverage by three internal microphones Select Key Allows you to select a field of displayed data... -
Page 12: Transferring A Call
First Communications Cloud IP PBX User Guide (Polycom) Transferring a Call 1. On an active call, press Transfer a. You may use the hard key or the soft key (shown below) Note: the soft key will only show up when you are on an active call Note: On 500 &... -
Page 13: Parking And Retrieving A Call
First Communications Cloud IP PBX User Guide (Polycom) Parking and Retrieving a Call Parking a Call 1. Press Transfer 2. Dial *68 + enter the extension number you wish to park the call at 3. Press # a. Example: Transfer *681602# i. -
Page 14: Voicemail
First Communications Cloud IP PBX User Guide (Polycom) Voicemail Setting up & Logging into the General Voicemail 1. From any phone, press the ‘Vmail’ soft key 2. Instead of entering your passcode right away, when the prompts begin, press the... -
Page 15: Setting Up Personal Voicemail
First Communications Cloud IP PBX User Guide (Polycom) Setting up Personal Voicemail 1. Press “Vmail” soft key on bottom left hand side of the screen 2. At initial login, you will use the passcode given to you by your administrator NOTE to the Admin: This is included on the credentials spreadsheet you were sent 3. -
Page 16: Checking Voicemail Remotely
First Communications Cloud IP PBX User Guide (Polycom) Checking Voicemail Remotely **Checking a personal voicemail box and/or a general mailbox from outside of the office require the same steps** 1. Call the main phone number a. If you are checking your personal mailbox, and you have your own direct dial number, you may call your personal direct dial number, rather than the company’s main phone number and refer right to #4 for instructions... -
Page 17: Voicemail Options Flow
First Communications Cloud IP PBX User Guide (Polycom) Voicemail Options Flow... -
Page 18: Web Portal
First Communications Cloud IP PBX User Guide (Polycom) Web Portal Dashboard This will display all phones/users within your group and allows you to perform multiple administrative tasks without having to open each individual user accounts. Phone Tab This tab shows if the device is online, and how many shared call appearances are associated with this user. -
Page 19: Calls Tab
First Communications Cloud IP PBX User Guide (Polycom) Calls Tab This tab allows you to view the most recent calls for the user selected. You are able to select the View Call Details link which would allow you to view more detailed call information. -
Page 20: Group Profile Tab
First Communications Cloud IP PBX User Guide (Polycom) Group Profile Tab The mostly used features of the Group Profile Tabs are “Administrators, and Time Schedules: ADMINISTRATORS: This allows you to view and modify any other Administrators associated with your group TIME SCHEDULES: This tab allows you to view and create new schedules associated with your group. -
Page 21: Group Services: Auto Attendant
First Communications Cloud IP PBX User Guide (Polycom) Group Services: Auto Attendant *Adjust time zones *Add personal greeting *Adjust call flow and greeting for different hours (Business, After, Holiday) *Map key codes with (actions) “where you like to route calls (to a specific user or hunt... -
Page 22: Group Services: Feature Access Codes (Fac)
First Communications Cloud IP PBX User Guide (Polycom) Group Services: Feature Access Codes (FAC) *List of available access codes so users can change settings and enable features directly from their phones instead of logging on the web client. Please note that some FACs listed below will only work with certain licensing. -
Page 23: Disaster Redirect
First Communications Cloud IP PBX User Guide (Polycom) Disaster Redirect *Feature allowing the Administrator to assign fail over numbers in case of an emergency. (Cell phone, Landline) -
Page 24: Call Details
First Communications Cloud IP PBX User Guide (Polycom) Call Details *Administrators have access to pull call records for users within their group. *Date/Inbound/Missed/Outbound specific records are available to retrieve. -
Page 25: Changing Music On Hold
First Communications Cloud IP PBX User Guide (Polycom) Changing Music on Hold Login to your administrative portal (mycloudpbx.firstcomm.com) using your admin credentials that were provided to you by First Communications Once logged in, go to your “Group Services” tab in your dashboard 3. - Page 26 First Communications Cloud IP PBX User Guide (Polycom) 8. Once you have found the correct file, double click the file, then click Upload (next to the browse button) and Save (at the bottom of your screen) a. If you have multiple departments created for your group, you will need to do this for all of your Departments b.
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Page 27: Auto-Attendant
First Communications Cloud IP PBX User Guide (Polycom) Auto-Attendant Setting up Auto-Attendant Greeting 1. Make sure voicemail to email (with wave file attachment) is set up on your phone 2. Go to any phone within your facility (preferably a quiet office that you can close the door) 3. - Page 28 First Communications Cloud IP PBX User Guide (Polycom) Click on the settings icon of the appropriate auto attendant (Day Greeting or Night Greeting) NOTE: Do not Change anything in the “business hours” drop down. It may be a little confusing if it shows “Everyday All Day”; however, First Comm has this scheduled for you accordingly in the appropriate locations.
- Page 29 First Communications Cloud IP PBX User Guide (Polycom) 10. Select recorded greeting from your network SAVE changes...
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