Magnetic Stripe Reader - Motorola MC75 User Manual

Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 7-8
Symptom
MSR cannot read
card.
MC75 battery is not
charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Possible Cause
MSR removed from Reattach MSR to MC75 and reswipe the card.
MC75 during card
swipe.
Faulty magnetic See the system administrator.
stripe on card.
MSR application is Ensure the MSR application is installed on the MC75.
not installed or
Ensure the MSR application is configured correctly.
configured properly.
MC75 was removed Ensure MSR is receiving power. Ensure MC75 is attached correctly.
from MSR or MSR Confirm main battery is charging under
was unplugged from
Power
AC power too soon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC75 is not Detach and re-attach the MSR to the MC75, ensuring it is firmly
fully attached to the connected.
MSR.
MC75 detached Reattach MC75 to MSR and retransmit.
from MSR during
communications.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup as described in the MC75 Integrator Guide.
software is not
installed or
configured properly.
Maintenance & Troubleshooting 7 - 13
Action
. The 3600 mAh battery fully charges in less than six hours.
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