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Motorola MC65 Manual: Magnetic Stripe Reader

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Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 6-8
Symptom
MSR cannot read
card.
MC65 battery is not
charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Possible Cause
MSR removed from
Reattach MSR to MC65 and reswipe the card.
MC65 during card
swipe.
Faulty magnetic
See the system administrator.
stripe on card.
MSR application is
Ensure the MSR application is installed on the MC65.
not installed or
Ensure the MSR application is configured correctly.
configured properly.
MC65 was
Ensure MSR is receiving power. Ensure MC65 is attached
removed from MSR
correctly. Confirm main battery is charging under
or MSR was
>
System
unplugged from AC
six hours.
power too soon.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC65 is not
Detach and re-attach the MSR to the MC65, ensuring it is firmly
fully attached to the
connected.
MSR.
MC65 detached
Reattach MC65 to MSR and retransmit.
from MSR during
communications.
Incorrect cable
See the system administrator.
configuration.
Communication
Perform setup as described in the MC65 Integrator Guide.
software is not
installed or
configured properly.
Maintenance & Troubleshooting 6 - 11
Action
>
. The 3600 mAh battery fully charges in less than
Power
>
Start
Settings

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