Cables; Magnetic Stripe Reader - Motorola MC65 User Manual

11 - 10 MC65 User Guide

Cables

Troubleshooting the Cables
Table 11-7
Symptom
MC65 battery is not
charging.
During data
communication, no data
transmits, or transmitted
data was incomplete.

Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 11-8
Symptom
MSR cannot read card.
MC65 battery is not
charging.
Possible Cause
MC65 was Connect the power cable correctly. Confirm main battery is charging
disconnected from under Tap Status Bar >
AC power too soon. less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC65 is not fully Detach and re-attach the power cable to the MC65, ensuring it is
attached to power. firmly connected.
Cable was Re-attach the cable and retransmit.
disconnected from
MC65 during
communications.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup as described in the MC65 Integrator Guide.
software is not
installed or configured
properly.
Possible Cause
MSR removed from Reattach MSR to MC65 and reswipe the card.
MC65 during card
swipe.
Faulty magnetic stripe See the system administrator.
on card.
MSR application is Ensure the MSR application is installed on the MC65.
not installed or Ensure the MSR application is configured correctly.
configured properly.
MC65 was removed Ensure MSR is receiving power. Ensure MC65 is attached correctly.
from MSR or MSR Confirm main battery is charging under Start > Settings > System >
was unplugged from Power. The 3600 mAh battery fully charges in less than six hours.
AC power too soon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC65 is not fully Detach and re-attach the MSR to the MC65, ensuring it is firmly
attached to the MSR. connected.
Action
. The 3600 mAh battery fully charges in
Action