KIP 5000 User Manual page 231

7.0 Frequently Asked Questions (FAQ)
Q: When I connect to KIP PrintNET, I am prompted to install an ActiveX control.
What is this? I do not see the "browse" area that allows me to select my files
for printing. Why?
A: KIP PrintNET uses an ActiveX control for those using Internet Explorer web
browsers. You must allow the ActiveX control permission to load. If the ActiveX
control does not load it may be because some facilities prevent ordinary users from
loading ActiveX controls / content without proper computer and / or network
permissions. Please see your administrator.
Q: When I submit a large print job, my web browser hangs even though the
progress bar says 0:00 seconds left.
A: KIP PrintNET verifies that each file was received by the Hosting PC. Once this
verification is completed, control is given back to the web interface
Q: I am getting an error when submitting my print job. I see some error codes.
A: Errors while submitting print jobs are most likely caused by a permissions issue at
the PC hosting KIP PrintNET. The Internet Guest User on the hosting PC
(IUSR_XXXX) requires read / write / modify permissions applied to the Uploads
directory defined in settings.asp. Please see your administrator regarding this type
of issue.
Q: Do I have to use Windows 2000 Server or Windows 2003 Server?
A: Not necessarily. Windows 2000 Professional and Windows XP Professional contain
a stripped down version of IIS, but is limited by concurrent connection limits, and full
IIS features and capabilities.
Q: What is IIS 5.1? How do I get it?
A: IIS stands for Internet Information Services and is provided by Microsoft in Windows
2000 Professional, Windows 2000 Server, various versions of Small Business
Server, Windows XP Professional, and Windows 2003 Server. Within Add / Remove
Programs, select Add / Remove Windows Components. IIS is an option in this area.
Q: Can KIP PrintNET run on previous version of IIS? What about Windows NT 4
Server?
A: No. The necessary controls for providing / hosting KIP PrintNET require IIS 5.1 or
better implementations. Windows NT 4 Server does not contain a version suitable
for KIP Print Net
Q: How do I change the location where Uploads are stored on the Hosting PC?
A: KIP PrintNET defines a system environment variable at installation time called KIPN.
The "Uploads" folder is a directory inside of the path specified by the KIPN system
environment variable. Change the value of KIPN environment variable and create an
uploads folder within the new path.
Q: How long are Uploads stored in the Uploads location on the PC hosting KIP
PrintNET?
A: KIP PrintNET purges the Uploads directory of any compressed files older than two
(2) days from the time received.
7-27 Section 7 KIP Print Net