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7
Customer Support
NOTE
Services can be purchased from Extreme Networks or through one of its channel partners. If you are an end-user
who has purchased service through an Extreme Networks channel partner, please contact your partner first for
support.
Extreme Networks Technical Assistance Centers (TAC) provide 24x7x365 worldwide coverage. These centers are
the focal point of contact for post-sales technical and network-related questions or issues. TAC will create a
Service Request (SR) number and manage all aspects of the SR until it is resolved. For a complete guide to
customer support, see the Technical Assistance Center User Guide at:
http://www.extremenetworks.com/go/TACUserGuide
The Extreme Networks eSupport website provides the latest information on Extreme Networks
products, including the latest Release Notes, troubleshooting, downloadable updates or patches as
appropriate, and other useful information and resources. Directions for contacting the Extreme
Networks Technical Assistance Centers are also available from the eSupport website at:
https://esupport.extremenetworks.com
Registration
If you have not already registered with Extreme Networks using a registration card supplied with your
product, you can register on the Extreme Networks website at:
http://www.extremenetworks.com/go/productregistration
.
Documentation
Check for the latest versions of documentation on the Extreme Networks documentation website at:
http://www.extremenetworks.com/go/documentation
Altitude 3550 Access Point Deployment Guide
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