Resolving Touch Control And Digital Ink Issues - SMART Board SBID 8055i User Manual

C H A P T E R 8
Troubleshooting for your interactive flat panel
Symptom Causes
The image is too You might have incorrect
light, too dark or video settings.
has poor image
quality issues.
An image was displayed for
There is a
too long.
persistent image
on the screen.
Other display
quality issues

Resolving touch control and digital ink issues

Use the following troubleshooting table if you can see your computer desktop on your interactive flat
panel, but you do not have touch control over the desktop.
For more information, see SMART Ink user's guide for Mac OS X operating system software
(smarttech.com/kb/170192) or SMART Ink user's guide for Windows operating system
(smarttech.com/kb/170191).
Symptom
When you touch the screen,
no pointer appears and you
can't move icons. The status
light is red.
70 smarttech.com/kb/170177
Solution
Press MENU on the menu control panel and then
select PICTURE > AUTO ADJUST in the on-
screen display menu using the buttons on the
menu control panel. (For more information, see
page 79.)
Turn off your interactive flat panel and leave it
turned off for as long as the image was on the
screen.
T I P
Use a screen saver to avoid persistent images.
Press MENU on the menu control panel and then
select SETUP > FACTORY PRESET in the
on-screen display menu using the buttons on the
menu control panel. (For more information, see
page 79.)
Causes
The
SMART Product Drivers
on your computer are
not current.
No USB connection
from the computer to the
interactive flat panel.
Your USB connection
doesn't correspond with
the selected video input.
Solution
Update your SMART Product Drivers (see
Updating SMART Product Drivers on
page 57).
Verify your connections (see page 18).
Connect the USB to the correct receptacle
that corresponds to your computer's video
input. (For more information, see page 19.)