Getting Service - Arris Touchstone WBM650 User Manual

Safety Getting Started
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Installation Usage
Installing and Connecting Your
Wideband Modem
Before you start, make sure that:
• You have contacted your cable company and verified that they provide data
service using ARRIS FlexPath™ technology.
• You have all the
• Cable and power outlets are available near the PC. If a cable outlet is not
conveniently located, your cable company can install a new one.

Getting Service

Before trying to use your new Wideband Modem, contact your local cable company
to establish an Internet account. When you call, have the following information
ready:
• the Wideband Modem serial numbers and MAC addresses (printed on a
sticker on the bottom of the Wideband Modem)
Note: The Wideband Modem has four separate serial numbers and MAC ad-
dresses.
• the model number of the Wideband Modem
Save this information for future use. In addition, you should ask your cable com-
pany the following questions:
• Do you have any special system requirements or files that I need to down-
load after I am connected?
• When can I start using my Wideband Modem?
• Do I need a user ID or password to access the Internet or my e-mail?
WBM650 Wideband Modem User's Guide
Troubleshooting
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Glossary
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