Getting Service; System Requirements; Recommended Hardware - Arris Touchstone TM822G User Manual

Wall-mounting hardware (optional): if you want to wall-mount your Telephony Modem,

you need to obtain two drywall anchors or wood screws.
Information packet: your service provider should furnish you with a packet containing

information about your service and how to set it up. Read this information carefully and
contact your service provider if you have any questions.

Getting Service

Before trying to use your new Telephony Modem, contact your local service provider to
establish an Internet account and telephone service. When you call, have the following
information ready:
the Telephony Modem serial number and cable MAC addresses of the unit (printed on a

sticker on the bottom of the Telephony Modem)
the model number of the Telephony Modem
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If the Telephony Modem was provided by your service provider, they already have the
required information.
In addition, you should ask your service provider the following questions:
Do you have any special system requirements or files that I need to download after I am

connected?
When can I start using my Telephony Modem?
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Do I need a user ID or password to access the Internet or my e-mail?
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Will my phone number(s) change?
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What new calling features will I have and how do I use them?
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System Requirements

The Touchstone Telephony Modem operates with most computers. The following describes
requirements for each operating system; see the documentation for your system for details
on enabling and configuring networking.
To use the Telephony Modem, you need DOCSIS or Euro-DOCSIS high-speed Internet service
from your service provider, as appropriate. Telephone service requires that the service
provider has PacketCable or Euro-PacketCable support.

Recommended Hardware

The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the TM822G, but may not be able to make maximum use of
TM822G throughput.
CPU: P4, 3GHz or faster
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RAM: 1GB or greater
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Hard drive: 7200 RPM or faster
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Ethernet: Gig-E (1000BaseT)
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Release 8 STANDARD 1.3 August 2016
© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 3: Getting Started
Touchstone TM822G Telephony Modem User Guide
12