Getting Service - Arris Touchstone TM702 User Manual

Getting
Safety Started
Battery
Installation Installation

Getting Service

Before trying to use your new Telephony Modem, contact your local cable company
to establish an Internet account and telephone service. When you call, have the
following information ready:
Save this information for future use. In addition, you should ask your cable com-
pany the following questions:
Touchstone TM702 Telephony Modem User's Guide
USB Ethernet
Drivers Configuration
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
• Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.
• the Telephony Modem serial number and MAC addresses of the unit (printed
on a sticker on the bottom of the Telephony Modem)
• the model number of the Telephony Modem
• Do you have any special system requirements or files that I need to down-
load after I am connected?
• When can I start using my Telephony Modem?
• Do I need a user ID or password to access the Internet or my e-mail?
• Will my phone number(s) change?
• What new calling features will I have and how do I use them?
Usage Troubleshooting Glossary
9