Getting Service; System Requirements - Arris SURFboard TM822R User Manual

Wall-mounting hardware (optional): if you want to wall-mount your Telephony Modem,

you need to obtain two drywall anchors or wood screws.
Information packet: your service provider should furnish you with a packet containing

information about your service and how to set it up. Read this information carefully and
contact your service provider if you have any questions.

Getting Service

Before trying to use your new Telephony Modem, contact your local service provider to
establish an Internet account and telephone service. When you call, have the following
information ready:
the Telephony Modem serial number and cable MAC addresses of the unit (printed on a

sticker on the bottom of the Telephony Modem).
the model number of the Telephony Modem.

If the Telephony Modem was provided by your service provider, they already have the
required information.
In addition, you should ask your service provider the following questions:
Do you have any special system requirements or files that I need to download after I am

connected?
When can I start using my Telephony Modem?

Do I need a user ID or password to access the Internet or my e-mail?

Will my phone number(s) change?

What new calling features will I have and how do I use them?


System Requirements

The Touchstone Telephony Modem operates with most computers. The following describes
requirements for each operating system; see the documentation for your system for details
on enabling and configuring networking.
To use the Telephony Modem, you need DOCSIS high-speed Internet service from your
service provider, as appropriate. Telephone service requires that the service provider has
PacketCable support.
STANDARD PN 365-095-31188 x.1
© 2016 ARRIS Enterprises LLC. All Rights Reserved.
TM822R DOCSIS® 3.0 Telephony Modem For Customers User Guide
Chapter 3: Getting Started
11