Parking And Unparking Calls - ShoreTel 485g User Manual

Parking and Unparking Calls

To do a consultative transfer:
1. While engaged in a call, press the Transfer button.
2. Dial the number you want to transfer the call to.
Tip
If you want to cancel the transfer before the other party answers the call, press the Cancel soft
key or take the original call off hold.
3. After the other party answers the call, do one of the following:
To complete the transfer, press the Yes soft key.

To cancel the transfer, press the Cancel soft key.


Parking and Unparking Calls

With the appropriate permissions (set by your ShoreTel administrator), you can park a connected call
on another extension and you can unpark that call and return it to your extension.
Note
To unpark a call, the call must be on hold on the other extension.
To park a call:
1. While the call is active, press the Park soft key.
2. Dial the extension number where you want to park the call.
The call is parked on the designated extension.
Note
If the call is not answered on the parked phone within a certain amount of time (as configured by
your ShoreTel administrator), the call returns to the original extension. The default is 60 seconds.
To unpark a call and return it to your extension:
1. Press the Unpark soft key.
2. Dial the extension number from which you want to unpark the call.
The parked call is returned to your extension.
ShoreTel IP Phone 485g
Getting Started 1
User Guide 31