ShoreTel 485g User Manual
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Summary of Contents for ShoreTel 485g
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Page 1: User Guide
ShoreTel IP Phone 485g User Guide March 2014... -
Page 2: Version Information
ShoreTel, ShoreTel (and logo), Brilliantly Simple, Brilliantly Simple Communication, ShoreGear, ShorePhone, and ShoreWare are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries. -
Page 3: Table Of Contents
Overview of the ShoreTel IP Phone 485g ........ - Page 4 Rebooting Your Phone ............45 ShoreTel IP Phone 485g...
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Page 5: Before You Start
Before You Start The following sections provide an overview of this book: About This Book......................Organization ......................Conventions......................Related Documents ....................ShoreTel IP Phone 480/480g ShoreTel Hardcopy Style and Template Guide... -
Page 6: About This Book
Before You Start About This Book About This Book This book is intended for those who use the ShoreTel IP Phone 485g. It describes the phone’s features and how to use the phone. Organization This document is divided into the following chapters:... -
Page 7: Chapter 1 Getting Started
CHAPTER Getting Started This chapter provides an introduction to the ShoreTel IP Phone 485g. It contains the following information: Overview of the ShoreTel IP Phone 485g ..............Your Phone’s Display.................... Call Appearance Buttons and Programmable Buttons ......... Soft Keys ...................... - Page 8 Placing a Call on Hold or off Hold............... Answering and Switching Among Multiple Calls..........Diverting an Incoming Call to Voicemail or Another Number......Transferring a Call ....................Answering and Switching Among Multiple Calls..........Parking and Unparking Calls ................User Guide ShoreTel IP Phone 485g...
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Page 9: Overview Of The Shoretel Ip Phone 485G
Overview of the ShoreTel IP Phone 485g Getting Started Overview of the ShoreTel IP Phone 485g Welcome to your ShoreTel™ IP phone! Figure 1 provides an overview of the IP485g phone components. Figure 2 on page 8 shows the ports on the back of the phone. -
Page 10: Your Phone's Display
PC Port Figure 2: Ports on the Back of the IP Phone 485g Your Phone’s Display The display screen on your ShoreTel IP phone shows your name, your extension, call appearance buttons, programmed buttons, and other information. Figure 3 shows the elements on the phone display screen. -
Page 11: Call Appearance Buttons And Programmable Buttons
Context-sensitive keys let you perform actions based on the phone’s status and the call type. Figure 3: Elements on the Display of the IP Phone 485g Call Appearance Buttons and Programmable Buttons Your phone features eight call appearance buttons that show incoming, active, or held calls. These buttons can also be programmed to speed dial a number. -
Page 12: Your Phone's Backlight Operation
Setting up Your Phone To use all the functions of your ShoreTel IP phone, your phone needs to be assigned to you and you need to know your password for the voicemail system. You can determine if your phone is assigned to... -
Page 13: Logging In To The Voicemail System
Your phone displays your name and extension. Logging in to the Voicemail System If you are a new user in the ShoreTel system, you need to log in to the voicemail system to record your name and personal greeting. For details, see Logging in to Voicemail from Your Phone on page 39. -
Page 14: Placing Calls
Press the blinking green call appearance button. If the incoming call is shown in the focus window on your phone’s display, press the Answer soft key. User Guide ShoreTel IP Phone 485g... - Page 15 2. To end the call, do one of the following: If you use a wired headset, press the button again. If you use a wireless headset, put your headset into the on-hook position. ShoreTel IP Phone 485g User Guide...
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Page 16: Adjusting The Ring And Listening Volume
To mute a call so that the caller doesn’t hear you, press the button. The LED on the button is illuminated in red when the mute is active. To unmute a call so that the caller can hear you, press again. User Guide ShoreTel IP Phone 485g... -
Page 17: Guide To The Icons Displayed On Your Phone
Guide to the Icons Displayed on Your Phone Your ShoreTel IP Phone 485g displays icons for phone status and features. These icons are described in the following tables: Title bar icons on the phone’s main screen are described in Table ... -
Page 18: Using Voicemail
Table 3: Call History Icons Icon Description Inbound call Outgoing call Missed call Using Voicemail To access your voicemail messages, press the Voicemail button. For complete details about voicemail, see Chapter 4, Using Voicemail on page 38. User Guide ShoreTel IP Phone 485g... -
Page 19: Using The Directory
Press the headset button to take the phone off hook. Accessing Speed Dial Numbers in the Directory If you have configured speed dial numbers in the ShoreTel Portal, you can access these numbers through the Directory. 1. Press the Directory button. -
Page 20: Finding Detailed Contact Information
(To scroll quickly, press and hold a navigation key.) 3. Press the Open soft key. The person’s contact details are displayed. 4. Press the Intercom soft key. The phone initiates an intercom connection. User Guide ShoreTel IP Phone 485g... -
Page 21: Dialing A Voice Mailbox From Directory
With the History viewer, you can view all calls, or you can filter to see only incoming (From), outgoing (To), or missed calls. You can also dial directly from the History viewer or delete calls from your call history. Figure 4: Call History Viewer ShoreTel IP Phone 485g User Guide... -
Page 22: Viewing A List Of All Calls Placed, Received, Or Missed
Press the headset button to take the phone off hook. Using the Intercom through the History Viewer If you have the proper permissions, you can use the Intercom for internal extensions. 1. Press the History button. User Guide ShoreTel IP Phone 485g... -
Page 23: Deleting A Call From The History Viewer
If the call is in focus (displayed in a window on the phone screen), press the Hold button. The call is taken off hold, and the call appearance button associated with the call illuminates in steady green. ShoreTel IP Phone 485g User Guide... -
Page 24: Answering And Switching Among Multiple Calls
Answering and Switching Among Multiple Calls With the appropriate permissions (set by your ShoreTel administrator), you can receive up to 16 incoming calls at once. You are alerted to an incoming call with one or more of the following indicators: If you receive the call while you are on another call, you hear a beep on the call. -
Page 25: Diverting An Incoming Call To Voicemail Or Another Number
1. While engaged in a call, press the Transfer button. 2. Dial the number you want to transfer the call to. If you want to cancel the transfer, press the Cancel soft key or take the original call off hold. ShoreTel IP Phone 485g User Guide... -
Page 26: Parking And Unparking Calls
If more than one call has been parked using that code, use the navigation keypad to select the call you want to unpark. The call is then unparked and appears as an active call. User Guide ShoreTel IP Phone 485g... -
Page 27: Picking Up An Incoming Call For Another Extension
Getting Started Picking up an Incoming Call for Another Extension With the appropriate permissions (set by your ShoreTel administrator), you can pick up a call that is ringing on another extension. 1. If you want to answer a call coming in to another phone, press the Pickup soft key. - Page 28 Getting Started Picking up an Incoming Call for Another Extension User Guide ShoreTel IP Phone 485g...
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Page 29: Chapter 2 Customizing Your Phone
CHAPTER Customizing Your Phone This chapter provides instructions for customizing your ShoreTel IP Phone 485g. It contains the following information: Overview of Customizing Your Phone............... Using Do Not Disturb (DND) Mode ................Changing Call Forwarding Options ................Changing Your Automatic Off-Hook Preference to Headset ........ -
Page 30: Overview Of Customizing Your Phone
handsfree mode (suppressing dial tone for headset users) You can also modify user options through the ShoreTel Portal at https://portal.shoretelsky.com. See the ShoreTel Sky documentation for more information. Using Do Not Disturb (DND) Mode Pressing the DND soft key puts the phone into “Do Not Disturb” mode. When your phone is in DND mode, any incoming calls for your number are handled according to the call-forwarding options you have selected. - Page 31 No service destination specifies the number you want calls forwarded to when the phone is unplugged. 7. After setting options, press the Back soft key, and then press the Back soft key again. The changes are saved. 8. Press the Exit soft key. ShoreTel IP Phone 485g User Guide...
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Page 32: Changing Your Automatic Off-Hook Preference To Headset
Press the Next value soft key to toggle between Wired and Wireless. Press the key on the navigation key pad to select Wireless or the key to select Wired. The desired headset type is highlighted. 4. Press the Exit soft key. ShoreTel IP Phone 485g User Guide... -
Page 33: Changing The Ringtone
To hear the selected ringtone as it would sound for external calls, press the Preview External soft key. 5. When you have identified the ringtone that you want to use, highlight it and press the OK soft key. 6. Press the Exit soft key. ShoreTel IP Phone 485g User Guide... -
Page 34: Changing The Wallpaper Displayed On The Phone
The current time zone is indicated with a check mark. 5. Press the OK soft key. 6. Press the Exit soft key. The time displayed on your phone screen matches the selected time zone. ShoreTel IP Phone 485g User Guide... -
Page 35: Enabling Handsfree Mode To Suppress Dial Tone For Off-Hook Headsets
Press the selector button on the navigation key pad to toggle between On and Off. On the navigation key pad, press the key to select On or the key to select Off. 4. Press the Exit soft key. ShoreTel IP Phone 485g User Guide... -
Page 36: Chapter 3 Using Advanced Features
CHAPTER Using Advanced Features This chapter provides instructions for using the advanced features of the ShoreTel IP Phone 485g. It contains the following information: Making a Conference Call..................Using the Join Feature to Conference Active Calls........... Paging ........................Other Advanced Features .................. -
Page 37: Making A Conference Call
A conference call involves more than two parties connected in a call. The number of people you can conference together in a call using your Conference button depends on your system configuration. Contact your ShoreTel administrator for the details about your system’s conference capabilities. You can set up a conference call using either of the following approaches: In a blind conference call, you conference the people together without the other person first ... -
Page 38: Using The Join Feature To Conference Active Calls
If your phone and other phones at your site are configured for paging, you can use group paging to simultaneously page all of the phones included in a list of extensions. To use the paging function, your ShoreTel administrator must give you access and provide the paging code. -
Page 39: Other Advanced Features
Other Advanced Features Other Advanced Features Your ShoreTel administrator can assign a variety of features and permissions to you that you can access through the programmable buttons on your phone. Some of these features are also available through star codes. -
Page 40: Using Voicemail
Changing Your Voicemail Greeting ................Using Voicemail Options ................... Using Message Playback Options ................Menu of Message Options.................. Listening to, Replaying, Saving, and Deleting Messages........Forwarding a Message ..................Replying to a Message ..................ShoreTel IP Phone 485g User Guide... -
Page 41: Voicemail Overview
With the ShoreTel IP Phone 485g, you can retrieve your voicemail messages using either the ShoreTel voicemail system, which you access by dialing into the system and navigating through a series of audio prompts, or the ShoreTel Sky Portal. -
Page 42: Recording Your Name
To set message waiting indication, press 4. To set message envelope rules, press 5. To manage company Auto Attendant prompts, press 7. To broadcast messages to distribution groups, press 8. To cancel, press 9. ShoreTel IP Phone 485g User Guide... -
Page 43: Using Message Playback Options
To replay the message, press 4. To hear envelope information (day, date, and time of the message), press 5. To forward the message to a ShoreTel voicemail box, press 6. To delete the message, press 7. ... -
Page 44: Forwarding A Message
To reply with a voice message, press 1. To reply with a call back, press 2. To reply to all with a voice message, press 3. To return to the previous menu, press *. ShoreTel IP Phone 485g User Guide... -
Page 45: Chapter 5 Troubleshooting
This chapter provides information to help you diagnose and address problems with your phone. It contains the following information: Problems and Solutions .................... Getting Help ......................Viewing Phone Information ..................Rebooting Your Phone ....................ShoreTel IP Phone 485g User Guide... -
Page 46: Problems And Solutions
Your phone dials the Help Desk. Viewing Phone Information You can view information about your phone, such as its IP address, subnet mask, version, and MAC address. 1. With the phone on hook, press the button. ShoreTel IP Phone 485g User Guide... -
Page 47: Rebooting Your Phone
While it is also possible to reboot your phone by unplugging the Ethernet cable from the back of your phone and plugging it in again, the preferred method is the one described in this procedure because it maintains the PC connection. ShoreTel IP Phone 485g User Guide...