Diverting An Incoming Call To Voicemail Or Another Number; Transferring A Call - ShoreTel 485g User Manual

1 Getting Started

Diverting an Incoming Call to Voicemail or Another Number

Whether your phone is idle or you are engaged in a call, you can send an incoming call to your voice
mailbox or to another number without answering it.
To send an incoming call to voicemail:
While the phone rings, do one of the following:

The call is sent to your voice mailbox.
To transfer an incoming call to another number without answering the call:
1. While the phone rings, press the Transfer button.
2. Enter the number you want to transfer the call to.
The call is transferred to the designated number.

Transferring a Call

You can transfer a call in two ways:
In a blind transfer, you transfer the call without the other party first answering your call.

In a consultative transfer, you talk to the other party before completing the transfer.

Both types of transfer use a similar procedure.
To do a blind transfer:
1. While engaged in a call, press the Transfer button.
2. Dial the number you want to transfer the call to.
Tip
If you want to cancel the transfer, press the Cancel soft key or take the original call off hold.
3. Do one of the following:


The call is transferred to the designated number.
30 User Guide
Press the Voicemail button.

Press the To VM soft key.

Press #.

Press the Transfer button.
Hang up.

Diverting an Incoming Call to Voicemail or Another Number

ShoreTel IP Phone 485g