ShoreTel 420 Quick Reference Manual

Make a consultative conference call

Use the Directory

Note: To close Directory or History, press that key again.

Answer calls

Answer a call
Answer call waiting (incoming call)
Answer an off-screen incoming call
Interact with calls
Adjust volume of handset, headset,
adjust ringer volume when on hook

Mute a call

Place a call on or off hold

Transfer a call (blind)

Transfer a call (with a consultation)

Divert an incoming call to Voicemail
Adjust the display contrast Press
and hold
+ Ext. + wait +
Lift handset or press
Press blinking call appearance button
Press while offscreen call is displayed
or speakerphone when off hook;
OFFICE ANYWHERE CODES

Transfer a call

Conference a call

VOICEMAIL

Log in to Voicemail Main Menu

Log in from another extension
Log in or out of workgroup
Hang up
Access other star codes
QUICK REFERENCE OF COMMON STAR CODES

Park a call

Unpark a call
Pick up a remote extension
Pick up the night bell
Use the intercom
Ext. Barge in
+ Ext. Silent monitor
+ Ext.
Toggle hunt group status
Group's Ext.
+ destination +
+ destination +
+ (star code from below
)
+ Ext.
+ Ext.
+ Ext.
+
+ Hunt