ShoreTel 420 Quick Reference

ShoreTel IP Phone 420/420g Quick Reference
PHONE OPERATION
Place calls
Use the handset, the speakerphone,
or a headset
Make a blind conference call
Make a consultative conference call
Use the Directory
Dial from History
Note: To close Directory or History, press that key again.
Answer calls
Answer a call
Answer call waiting (incoming call)
Answer an off-screen incoming call
Interact with calls
Adjust volume of handset, headset,
or speakerphone when off hook;
adjust ringer volume when on hook
Mute a call
Place a call on or off hold
Transfer a call (blind)
Transfer a call (with a consultation)
Divert an incoming call to Voicemail
Adjust the display contrast
VOICEMAIL
Log in to Voicemail Main Menu
Log in from another extension
Log in or out of workgroup
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
Lift handset or press or + ext.
+ ext. +
+ ext. + wait + to select +
+ to select +
+ to select +
Lift handset or press or
Press blinking call appearance button
Press while offscreen call is displayed
to select
+ ext. + hang up or
+ ext. + wait + to select +
or
Press and hold + or
+ Password +
+ + Ext. + Password +
+ Password + + +
Change availability state
Change extension assignment
Unassign extension assignment
Assign extension to external number
EXTENSION ASSIGNMENT CODES
Transfer a call
Conference a call
Hold a call
Hang up
Access other star codes
QUICK REFERENCE OF COMMON STAR CODES
Park a call
Unpark a call
Pick up a Remote Extension
Pick up the Night Bell
Use the Intercom
Barge In
Silent Monitor
Toggle the Hunt Group status
Whisper Page
Silent Coach
TROUBLESHOOTING
View phone information
Reboot your phone
Note: For details about using the phone, see the ShoreTel IP Phone 420/420g User Guide.
or
+ Password + +
+ Password + +
+ Password + +
+ Password + +
+ destination +
+ destination +
+ (numerical code from list below
+ ext.
+ ext.
+ ext.
+ ext.
+ ext.
+ ext.
+ Hunt Group's ext.
+ ext.
+ ext.
+
+
www.shoretel.com
)
(INFO#)
(RESET#)