Chapter 1 Introduction; Guarantee Conditions - Olivieri ERGOFLAM IDRO Installation Instructions Manual

1. INTRODUCTION
1.1

Guarantee conditions

Industrie Olivieri S.p.A . guarantees its products against any construction fault
and any material defect, that has been confirmed by the company, throughout
the Country.
- 5 years for wood-burning stoves;
- 2 years for wood-burning heaters;
- 2 years for pellet-burning heaters.
Repairs and replacements under guarantee of parts or products may be made,
at the discretion of Industrie Olivieri S.p.A., at the user's address or at its own
plant, charging only carriage costs. Apart from this repair or replacement, the
user may in no case make any claims for compensation for damages of any
kind. The parts or products replaced under guarantee are the property of
Industrie Olivieri S.p.A. and they must be returned to the latter at the user's
expense. Technical assistance work not under guarantee involves the fixed call-
out charge, costs of labour and materials required for repair according to the
current spares price list.
The following are not covered by guarantee:
1. Damage during transport (scratches, dents, etc.);
2. Damage due to incorrect installation of the product or to defects caused
by insufficiency or unsuitability of the flue, wiring, water, power or
drainage systems, or damage arising from environmental conditions due
to climate, etc.;
3. Damage caused by carelessness, negligence, tampering, misuse, or
repairs made by unauthorised personnel;
4. Parts made of ceramic, glass, brass, wood, handles, grips, gaskets,
external pipes and any other fittings;
5. Parts treated in galvanising bath, painted parts subject to wear and tear
from fire;
6. Deformities associated with the natural and physical features of the
materials used (any tile discolouring);
7. Installation and regulation of the equipment;
8. Plant consultancy and convenience checks;
9. Maintenance, such as cleaning of filters, nozzles, burners, heat
exchangers and circulators;
10. Anything that may be considered to be normal deterioration through use.
The equipment will be restored, within the time limits compatible with Industrie
Olivieri S.p.A.'s organisational requirements, following the user's request to:
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