Four Slot Ethernet Cradle - Motorola MC65 User Manual

11 - 8 MC65 User Guide
Troubleshooting the Single Slot USB Cradle (Continued)
Table 11-3
Symptom
MC65 battery is not
charging.
Spare battery is not
charging.
During data
communication, no data
transmits, or transmitted
data was incomplete.

Four Slot Ethernet Cradle

Troubleshooting the Four Slot Ethernet Cradle
Table 11-4
Symptom
During
communication, no
data transmits, or
transmitted data was
incomplete.
Possible Cause
MC65 was removed Ensure cradle is receiving power. Ensure MC65 is seated correctly.
from cradle or cradle Confirm main battery is charging under Tap Status Bar >
was unplugged from 3600 mAh battery fully charges in less than six hours.
AC power too soon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC65 is not fully Remove and re-insert the MC65 into the cradle, ensuring it is firmly
seated in the cradle. seated.
Extreme battery Battery does not charge if ambient temperature is below 0°C (32°F)
temperature. or above 40°C (104°F).
Battery not fully Remove and re-insert the spare battery in the cradle, ensuring it is
seated in charging firmly seated.
slot.
Battery inserted Re-insert the battery so the charging contacts on the battery align
incorrectly. with the contacts on the cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
MC65 removed from Replace MC65 in cradle and retransmit.
cradle during
communications.
Communication Perform setup as described in the MC65 Integrator Guide.
software is not
installed or configured
properly.
Cause
MC65 removed Replace MC65 in cradle and retransmit.
from cradle during
communications.
MC65 has no active An icon is visible in the status bar if a connection is currently
connection. active.
Action
Solution
. The