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Gateway E-Series Reference Manual

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Summary of Contents for Gateway E-Series

  • Page 1 REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing your online User Guide ......2 Gateway contact information ......3 Microsoft Certificate of Authenticity .
  • Page 4 Contents Playing discs ........27 Creating discs .
  • Page 5 Deleting unnecessary files ......74 Checking the hard drive for errors ....75 Defragmenting the hard drive .
  • Page 6 Telephone support ........110 Before calling Gateway Customer Care ... . . 110 Telephone numbers .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary.

  • Page 9: Gateway Contact Information

    Gateway contact information The label on the top or side of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Online support: Tech Support Phone: (U.S.)
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Computer

    CHAPTER2 Checking Out Your Computer • Front • Back...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Computer Front Memory card reader or DVD/CD drive diskette drive (optional) Power button/ power indicator Hard drive activity indicator USB ports (optional) Headphone jack IEEE 1394 port (optional) Microphone jack...
  • Page 13 Component Icon Description Memory card Insert a memory card from a digital camera, reader or diskette MP3 player, PDA, cellular telephone, or other drive (optional) device into the memory card reader. Insert a 3.5" diskette (floppy) to read from and write to.

  • Page 14: Back

    CHAPTER 2: Checking Out Your Computer Back Panel release lever Voltage switch Line out (headphones)/ Power connector front speaker jack Audio (line) in/side Microphone jack speaker jack Ethernet (network) jack USB ports Monitor (VGA) port Parallel port Serial port PS/2 mouse port PS/2 keyboard port Modem (line) jack Telephone jack (optional)
  • Page 15 Component Icon Description Panel release lever Pull this latch out to release the side panel. Voltage switch Make sure this switch is positioned correctly for the power in your area. For more information, see “Checking the voltage selection” on page Power connector Plug the power cord into this connector.
  • Page 16 CHAPTER 2: Checking Out Your Computer Component Icon Description PS/2 keyboard port Plug a PS/2 keyboard into this port. (purple) Telephone jack Plug your telephone into this jack. (optional)

  • Page 17: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •...

  • Page 18: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 19: Reducing Eye Strain

    Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes. • Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes.

  • Page 20: Sitting At Your Computer

    CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

  • Page 21: Preparing Power Connections

    Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone or DSL modem, use a surge protector that has a modem jack.

  • Page 22: Connecting To A Broadband Modem Or Network

    CHAPTER 3: Setting Up and Getting Started To set the voltage selection switch: Disconnect your computer’s power cable. Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position. The switch is located on the back of your computer, near the power cable connector.

  • Page 23: Connecting A Dial-Up Modem

    Connecting a dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents.

  • Page 24: Waking Up Your Computer

    CHAPTER 3: Setting Up and Getting Started To open your computer’s Start menu, click Start. From that menu, you can run programs and search for files. For more information on using your computer’s menus, see “Using Windows” and “Customizing Windows” in your online User Guide.

  • Page 25: Restarting (Rebooting) Your Computer

    To put your computer in Sleep (power-saving) mode: Click Start, Shut Down Standby , then click To “wake” your computer, press a key on the keyboard. If the computer remains in Sleep mode, press the power button. To turn off your computer: •...

  • Page 26: Using The Keyboard

    CHAPTER 3: Setting Up and Getting Started Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Function keys Indicators Editing buttons Internet buttons Audio playback buttons...

  • Page 27: Elite Multimedia Keyboard Features

    Feature Icon Description Windows keys Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Application key Press this key to access shortcut menus and help assistants in Windows.
  • Page 28 CHAPTER 3: Setting Up and Getting Started Feature Icon Description Sleep button Press this button to activate your computer’s Sleep (power-saving) mode. Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

  • Page 29: Standard Keyboard Features

    Standard keyboard features Function keys Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Feature Description Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

  • Page 30: Using The Mouse

    CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer screen. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the screen moves in the same direction.
  • Page 31 You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer Move the mouse around. If you on the screen reach the edge of your mouse...

  • Page 32: Using Optical Drives

    CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Disc tray Manual eject hole Activity indicator Eject button Loading an optical disc To insert an optical disc: Press the eject button on the optical disc drive. Important When you place a single-sided disc in the tray, make sure that the label side is facing up or out.

  • Page 33: Identifying Optical Drive Types

    Identifying optical drive types Your computer may contain one of the following drive types. Look on the front of the drive’s disc tray for one or more of the following logos: If your optical drive has Your drive type Use your drive for...

  • Page 34: Playing Discs

    CHAPTER 3: Setting Up and Getting Started If your optical drive has Your drive type Use your drive for... this logo... is... DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, RECORDER accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs.
  • Page 35 Playing a DVD A DVD (Digital Versatile Disc) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. DVDs can be played on a DVD player or a DVD drive-equipped computer.

  • Page 36: Creating Discs

    CHAPTER 3: Setting Up and Getting Started Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide.

  • Page 37: Using A Memory Card

    Using a memory card Caution Before inserting a memory card into a slot, make sure that the slot is empty, or you could damage the card reader. To insert a memory card: Insert the memory card into the appropriate memory card slot.

  • Page 38: Using The Diskette Drive

    CHAPTER 3: Setting Up and Getting Started Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive activity light Diskette slot Eject button To load a diskette: Insert the diskette into the diskette drive with the label facing up or to the right.

  • Page 39: Adjusting The Volume

    Adjusting the volume You can adjust volume using your speakers’ controls, your keyboard controls, or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: •...
  • Page 40 CHAPTER 3: Setting Up and Getting Started IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs.

  • Page 41: Chapter 4: Upgrading Your Computer

    CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Removing and installing the front bezel • Replacing an optical or diskette drive, or a card reader • Replacing the hard drive • Installing memory •...

  • Page 42: Preventing Static Electricity Discharge

    CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 43: Opening And Closing The Case

    Opening and closing the case Your computer case provides easy access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.

  • Page 44: Removing And Installing The Front Bezel

    CHAPTER 4: Upgrading Your Computer Removing and installing the front bezel To remove the front bezel: After removing the side panel, remove the hard drive bracket by lifting it out of the chassis. Set the hard drive bracket aside as far as the hard drive cables will permit.
  • Page 45 Swing the disengaged end of the bezel out until the tab at the other end of the bezel slides out of the computer. To replace the bezel, slide the tab on the top of the bezel into the slot in the top of the computer, then press the bottom of the bezel against the computer until the bezel’s tabs snap into the slots.

  • Page 46: Replacing An Optical Or Diskette Drive Or A Card Reader

    CHAPTER 4: Upgrading Your Computer Replacing an optical or diskette drive or a card reader To replace a drive or card reader: Remove the side panel by following the instructions in “Opening and closing the case” on page Remove the bezel by following the instructions in “Removing and installing the front bezel”...
  • Page 47 Pull down on the 5.25-inch bay’s release latch to the Unlock position, then slide the component forward and out of the bay. If you are only replacing a 5.25-inch component, note any jumper settings on the old drive and set the jumper on the new drive to be the same, then go to Step 12.
  • Page 48 CHAPTER 4: Upgrading Your Computer Slide the new 3.5-inch component into the bay, then push down on the release latch to move it to the Lock position. Reconnect the cables on the 3.5-inch component, using the notes you took previously. Replace the 5.25-inch component bay into the chassis.

  • Page 49: Replacing The Hard Drive

    Replacing the hard drive To replace the hard drive: Remove the side panel by following the instructions in “Opening and closing the case” on page 37, then remove the . LIft the hard drive bracket out of the chassis.
  • Page 50 CHAPTER 4: Upgrading Your Computer Slide the new drive into the drive bay, then slide the drive release latch down (toward the center of the bracket) to the Lock position. Reconnect the drive cables using the notes you took previously. Replace the hard drive bracket, being careful not to pinch or kink the hard drive cables.

  • Page 51: Installing Memory

    Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: Remove the side panel by following the instructions in “Opening and closing the case”...
  • Page 52 CHAPTER 4: Upgrading Your Computer If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR - If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank.

  • Page 53: Adding Or Replacing An Expansion Card

    Adding or replacing an expansion card To add or replace an expansion card: Remove the side panel by following the instructions in “Opening and closing the case” on page Remove the front bezel by following the instructions in “Removing and installing the front bezel” on page...

  • Page 54: Replacing The Front Fan

    CHAPTER 4: Upgrading Your Computer If you have just replaced an expansion card, reconnect the expansion card cables (if any) using the notes you took previously. - OR - If you have added a new expansion card, connect its cables according to its user guide. Replace the front bezel, then replace the hard drive bracket, being careful not to pinch or kink the hard drive cables.
  • Page 55 Disconnect the cables from the 5.25-inch component, noting their locations and orientation. You will reconnect the cables after you reinstall the component. (DVD drive shown.) Pull the release latch down to the Unlock position on the 5.25-inch bay, then slide the component forward and out of the bay.

  • Page 56: Replacing The Front I/O Board

    CHAPTER 4: Upgrading Your Computer Remove the four screws securing the fan to the fan shroud, then remove the old fan. Secure the new fan to the fan shroud with the four screws you removed in the previous step. Connect the new fan cable to the system board, then insert the new fan assembly into place.
  • Page 57 Disconnect the cable from the I/O panel. Remove the screw that secures the I/O panel to the computer, then remove the I/O panel from the computer. Screw Position the new I/O panel on the front of the computer, then replace the screw.
  • Page 58 CHAPTER 4: Upgrading Your Computer Replacing the heat sink and processor Tools You need a Phillips screwdriver to replace the heat sink. To replace the heat sink and processor: Remove the side panel by following the instructions in “Opening and closing the case” on page Remove the bezel by following the instructions in “Removing and installing the front bezel”...
  • Page 59 Disconnect the fan cable from the system board. Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. If the heatsink sticks to the processor, twist it slightly to release it, then try again.
  • Page 60 CHAPTER 4: Upgrading Your Computer Release the processor by pushing down on the lever and then lifting the lever completely up. Remove the processor from the system board. Install the new processor onto the system board, making sure that Pin 1 on the processor (indicated by the printed arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then return the lever...

  • Page 61: Replacing The System Battery

    Replacing the system battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions. Caution Any custom BIOS settings you have made will be lost when you remove the system battery.
  • Page 62 CHAPTER 4: Upgrading Your Computer Remove the hard drive bracket and set it aside (as far as the hard drive cables will allow). Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way.

  • Page 63: Replacing The Power Supply

    Reconnect all external cables and the power cord. Return your computer to the upright position. Turn on your computer and open the BIOS Setup utility. In the BIOS Setup utility, restore any settings that you wrote down previously. Save all your settings and exit the BIOS Setup utility.

  • Page 64: Replacing The System Board

    CHAPTER 4: Upgrading Your Computer Slide the power supply away from the back of the computer, and remove it. Install the new power supply into the case, then install the four screws to secure the power supply to the case. Reconnect the power supply cables using the notes you took previously.
  • Page 65 Disconnect the cables from the 5.25-inch component, noting their locations and orientation. You will reconnect the cables after you reinstall the component. Pull the release latch down to the Unlock position on the 5.25-inch bay, then slide the component forward and out of the bay.
  • Page 66 CHAPTER 4: Upgrading Your Computer Remove the seven system board screws. Screws Screws Lift the system board up and out of the case. Align the new system board on the screw holes in the case, then secure it into the case with the screws you removed previously.
  • Page 67 Connect the power and data cables to the new system board using the notes you took previously, or use the following graphic as a guide: Front panel IDE connector Front (CPU) fan SATA connectors Power (main) Power (AUX) USB header...
  • Page 68 CHAPTER 4: Upgrading Your Computer Reconnect the component cables using the notes you took previously. Connect the fan cable to the system board, then reinstall the fan. Reinstall any expansion cards you removed. Replace the front bezel, then replace the hard drive bracket, being careful not to pinch or kink the hard drive cables.

  • Page 69: Chapter 5: Maintaining Your Computer

    CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer...

  • Page 70: Setting Up A Maintenance Schedule

    CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Weekly Monthly When needed Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files...

  • Page 71: Caring For Your Computer

    Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

  • Page 72: Cleaning Your Computer

    CHAPTER 5: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: •...

  • Page 73: Cleaning The Keyboard

    Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

  • Page 74: Cleaning Optical Discs

    CHAPTER 5: Maintaining Your Computer Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: • Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date.

  • Page 75: Using Bigfix

    Using BigFix Your computer may have BigFix software installed. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon.

  • Page 76: Managing Hard Drive Space

    CHAPTER 5: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check drive space, and to delete, defragment, and back up files. Checking hard drive space To check hard drive space: Click Start, then click My Computer. The My Computer window opens.

  • Page 77: Checking The Hard Drive For Errors

    Right-click the hard drive that you want to delete files from (for example, Local Disk (C:)), then click Properties. The Properties dialog box opens at the General tab. Click Disk Cleanup. The Disk Cleanup dialog box opens. Make sure that the check box beside each file type you want to delete is selected.

  • Page 78: Defragmenting The Hard Drive

    CHAPTER 5: Maintaining Your Computer Right-click the drive that you want to check for errors (for example, Local Disk (C:)), then click Properties. The Properties dialog box opens. Click the Tools tab. Click Check Now, click the options you want to use, then click Start.
  • Page 79 Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

  • Page 80: Backing Up Files

    CHAPTER 5: Maintaining Your Computer Click Defragment now. If Disk Defragmenter does not start automatically, click Defragment. Disk Defragmenter shows its progress on the display. When finished, Disk Defragmenter asks if you want to quit the program. Click Close, then click the X in the top-right corner to close the Disk Defragmenter window.

  • Page 81: Moving From Your Old Computer

    Double-click the Add Scheduled Task icon. The Scheduled Task Wizard opens. Click Next, then click the task or program you want to schedule. Follow the on-screen instructions to customize the task. Moving from your old computer Transferring files and settings automatically...

  • Page 82: Transferring Files And Settings Manually

    CHAPTER 5: Maintaining Your Computer To move files and settings from your old computer: Click Start, All Programs, Accessories, System Tools, then click Files and Settings Transfer Wizard. Follow the on-screen instructions to complete the transfer. Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive.

  • Page 83: Finding Other Files

    Finding other files Use Windows Find or Search to locate other personal data files. For more information, see “Using Windows” in your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period).
  • Page 84 CHAPTER 5: Maintaining Your Computer...

  • Page 85: Chapter6 Troubleshooting

    CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support...

  • Page 86: Safety Guidelines

    CHAPTER 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning Never open your computer case while your computer is turned on and while the modem cable, network cable, and power cord are connected. Warning Make sure that you are correctly grounded before accessing internal components.

  • Page 87: Troubleshooting

    Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards “Expansion cards” on page Audio “Sound” on page 101. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is facing up or out, then try again.
  • Page 88 CHAPTER 6: Troubleshooting An audio CD does not produce sound • Make sure that the disc label is facing up or out, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. •...

  • Page 89: Diskette Drive

    Diskette drive The diskette drive is not recognized • Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” • Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected).

  • Page 90: Display

    CHAPTER 6: Troubleshooting The diskette drive LED is lit continuously • Remove the diskette from the drive. If the light stays on, try restarting your computer. Display The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box.

  • Page 91: Ethernet

    Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a network router, switch, hub, or other network device.

  • Page 92: Expansion Cards

    CHAPTER 6: Troubleshooting Your Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).

  • Page 93: Hard Drive

    Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, “Deleting unnecessary files” on page Help For more information about file management, click Start, then click Help and Support.

  • Page 94: Internet

    CHAPTER 6: Troubleshooting You see a “Non-system disk” or “disk error” error message • Eject the diskette from the diskette drive, then press NTER Internet See also “Modem (dial-up)” on page You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack.

  • Page 95: Keyboard

    Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you...

  • Page 96: Memory

    CHAPTER 6: Troubleshooting Liquid spilled in the keyboard • If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

  • Page 97: Modem (Dial-Up)

    Modem (dial-up) See also “Internet” on page Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.
  • Page 98 CHAPTER 6: Troubleshooting • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. • Make sure that you are not using a digital, rollover, or PBX line.
  • Page 99 Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem • Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your computer •...

  • Page 100: Monitor

    CHAPTER 6: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect.

  • Page 101: Networks

    The mouse works erratically • If the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean the mouse by wiping the bottom with a clean, damp cloth.

  • Page 102: Printer

    CHAPTER 6: Troubleshooting Printer The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press. • Make sure that the power cable is plugged into an AC power source.

  • Page 103: Sound

    Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. • Wait until files have been printed before sending additional files to the printer.

  • Page 104: Recovering Your System

    Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. A backup copy of your operating system may be provided on a CD or DVD, as well as a backup copy (CD) of your factory-installed drivers and applications.

  • Page 105: Recovering Your System

    If your hard drive has failed and you cannot restore the software from the hard drive, contact Gateway Customer Care for help. For a fee, Customer Care may be able to provide a set of recovery discs to restore your computer.
  • Page 106 CHAPTER 6: Troubleshooting To restore your system from the driver and application recovery discs: Click Start, All Programs, System Recovery, then click Application & Driver Recovery. - OR - Turn on your computer, then insert the driver and application recovery disc #1 (if available) into the CD or DVD drive.
  • Page 107 Recovering your system using Microsoft System Restore Before using Gateway System Recovery, you should try Microsoft System Restore to determine whether you can restore your system to a previous condition. Every time you install new device drivers or software, and every 24 hours (while your computer is turned on), Microsoft System Restore takes a “snapshot”...
  • Page 108 CHAPTER 6: Troubleshooting Click Undo changes to your computer with System Restore. The Welcome to System Restore dialog box opens. Click Restore my computer to an earlier time, then click Next. The Select a Restore Point dialog box opens. Click a bold date on the calendar (Step 1 on the screen), then click a restore point in the list (Step 2 on the screen).
  • Page 109 Click Next, then follow the on-screen instructions to finish the restoration. If completing Microsoft System Restore does not solve your problem, restart Gateway System Recovery. See “Recovering your system from the hard drive” on page 108...

  • Page 110: Recovering Your System From The Hard Drive

    CHAPTER 6: Troubleshooting Recovering your system from the hard drive Caution Because of virus and spyware activity on the Internet, you should disconnect all Internet connections before recovering your system. After you recover your system, you can reinstall antivirus and firewall software, then re-enable the Internet connection to update antivirus definitions and install Windows Updates.
  • Page 111 Click a system recovery option: Caution The Full System Restore option deletes all files on your hard drive except the restore files. Make sure that you back up all personal data files before continuing this process. • Full System Restore (Destructive) reformats the hard drive and restores the system software as it was when you purchased your computer.

  • Page 112: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 113: Telephone Numbers

    Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. To access Customer Care services, contact Gateway at the telephone number or Web address listed on your computer’s Customer Care label. Self-help If you have how-to questions about using your...
  • Page 114 CHAPTER 6: Troubleshooting...

  • Page 115: Appendix A: Legal Notices

    APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices...

  • Page 116: Important Safety Information

    Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 117: Replacement Parts And Accessories

    • The system was dropped or the cabinet is damaged. • The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.

  • Page 118: Fcc Declaration Of Conformity

    Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 119: Laser Safety Statement

    CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...

  • Page 120: External Television Antenna Grounding

    If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 121 Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

  • Page 122: Environmental Information

    Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 123: Macrovision Statement

    Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 124 APPENDIX A: Legal Notices...

  • Page 125: Index

    Index See keys and buttons AC power connector accessories cable modem safety precautions connecting activity indicators troubleshooting See indicators Caps Lock indicator application buttons card reader application key cards arrow keys adding expansion audio inserting memory card analog speaker jack installing memory card audio in jack removing memory card...
  • Page 126 Index memory cards parallel power Certificate of Authenticity power cord cleaning printer audio CD PS/2 keyboard case PS/2 mouse scanner serial keyboard side speaker LCD panel telephone mouse screen video camera cleaning CRT screen Zip drive clicking copying closing CDs and DVDs unresponsive program CRT screen connecting...
  • Page 127 Ethernet jack using Ethernet network display connecting cleaning jack troubleshooting expansion card documentation adding User Guide replacing double-clicking external audio jack dragging drives backing up files variable-speed checking for errors faxes checking for free space troubleshooting defragmenting files...
  • Page 128 Index defragmenting deleting files and folders keyboard replacing buttons scanning for errors cleaning troubleshooting features HD DVD drive PS/2 port locating troubleshooting HD-DVD USB port playing keys recording application headphone jack arrow directional heat sink function replacing navigation Hibernate mode numeric hot-swapping Windows...
  • Page 129 BigFix mouse checking for drive errors buttons checking hard drive space changing settings cleaning cleaning case clicking cleaning CD double-clicking cleaning computer screen moving pointer moving screen objects cleaning DVD...
  • Page 130 Index turning on computer power button opening power supply computer case replacing files folders printer programs installing shortcut menu parallel port setting default optical drive troubleshooting eject button USB port eject hole indicator programs inserting disc closing unresponsive locating drive opening using PS/2 port...
  • Page 131 Task Schdeuler screen objects...
  • Page 132 Index mouse Windows key network Windows Update passwords wired Ethernet power troubleshooting printer working safely safety guidelines screen screen area screen resolution sound technical support telephone support Web site connection speed turning off computer turning on computer tutoring fee-based uninterruptible power supply (UPS) updating Windows...
  • Page 134 MAN 3BAY MBTX PRO REF GDE R2 10/07...

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