Operator Recalls; Executive Barge-In; Walking Class Of Service; In/Out Of Group - Samsung DCS Manual

1.6

OPERATOR RECALLS *

Transferred calls that go unanswered will recall to the station that originated the transfer. Should the
station that originated the transfer not answer the recall, the call will be sent to the system or tenant
group operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall is unanswered at the station
that originated the hold, the call will be sent to the system or tenant group operator.
Both types of recalls will ring and have a slow flashing amber or red light on the LINE key or CALL key.
1.7

EXECUTIVE BARGE-IN

If you want to break into another station's conversation, you must be allowed to barge-in and the other
station must not be secure.
• Dial the desired extension number and listen for the busy signal.
• Press the BARGE-IN button and begin speaking after the tone.
• Hang up when you are finished.
The system must be programmed for this feature. Consult your Samsung Communication Specialist.
1.8

WALKING CLASS OF SERVICE

You can change a restricted station's class of service to the same class as your station is in, allowing
you to make calls or use features that would otherwise be restricted from that station.
• Lift the handset or press the SPEAKER key.
• Dial 59 and then your extension number.
• Dial your station passcode and receive internal dial tone.
• Dial an access code and then the telephone number - OR - use the desired feature as usual.
• Hang up. The station will be returned to its restricted status
NOTE: The default station passcode 1234 cannot be used to activate this feature.
1.9

IN/OUT OF GROUP

Any station assigned to a station group can remove itself from that group and then re-enter the group at
a later time. When out of the group, a station can receive calls to its extension number but not to the
group. There are 30 groups and the access codes are 500 - 529.
To create a backup or relief operator position, assign the main operator and one or more backup
individuals to the operator group. All but the main operator should be out of the group. When it is
necessary to use a backup operator, put the desired backup station in the group and remove the main
operator. When incoming call traffic is heavy, you can have another station put itself in the operator
group along with the main operator to handle the extra call load.
If the station does not have an IN/OUT key:
• Lift the handset and dial 53.
• Dial the group number.
• Dial 0 to be out of the group - OR- dial 1 to be in the group.
• Receive confirmation tone and hang up.
If the station has an IN/OUT key assigned to it:
• Press the IN/OUT key. It will light red when the station is in the group.
• Press the IN/OUT key again. The light is off when the station is out of the group.
NOTE: A station can be in more than one group.
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