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Samsung DCS KEYSET User Manual

Samsung dcs keyset user guide
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  Summary of Contents for Samsung DCS KEYSET

  • Page 2 Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason. Samsung Telecoms also reserves the right with- out prior notice to make changes in design or components manufacturing may warrant. Samsung Telecoms is not responsible for errors...
  • Page 3 259, Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 TE Jang 2001-03-31 (place and date of issue) (Representative in the EU) Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire GU46 6GG, UK 2001-04-03 (place and date of issue) Tae-eok Jang / General Manager...
  • Page 4 EU Declaration of Conformity (see previous page) For other directives relevant to DCS Compact II, DCS-816, DCS-408, DCS-408i and DCS-VIP systems, refer to the Samsung website at: Intended Use This digital telephone is intended to be connected to a digital extension of a Samsung DCS telephone system (DCS, DCS Compact II, DCS-816, DCS-408, DCS-408i or DCS-VIP).
  • Page 5 Note for Users Outside the UK In order to provide as much information as possible on the features and functions of Samsung Digital Keysets, it has been necessary to in- clude some details which are relevant to users in the UK only. Please...
  • Page 6: Table Of Contents

    Contents Things You Should Know ... 1 Your DCS Keyphone System... 1 Your DCS Keyset ... 1 Call Indications... 2 Speakerphone... 3 Volume Controls... 3 Hot Keypad ... 4 System Tones (in the UK) ... 4 Selecting Key Features Using Menus... 5 System Access Codes ...
  • Page 7 Samsung DCS Call Processing ... 18 System Hold ... 18 Exclusive Hold ... 18 Hold Recall... 18 Consultation Hold ... 19 Retrieving Calls Held At Another Extension ... 19 Transferring Calls ... 20 Transfer With Camp-On ... 21 Call Waiting ... 21 Conference Calls...
  • Page 8 Paging and Messaging ... 34 Making An Internal Page ... 34 Making An External Page ... 34 All Page ... 35 Meet Me Page / Meet Me Answer... 35 Call Park and Page... 36 Setting a Message Indication ... 36 Cancelling Messages...
  • Page 9 Samsung DCS Display Features... 51 Call Progress Displays... 51 Directory Information... 51 Setting Extension Names... 51 Personal Speed Dial Names ... 53 Dial By Directory... 53 Display Number Dialled... 54 Call Duration Timer... 54 Auto Timer ... 54 Timer Function ... 54 Call Cost ...
  • Page 10: Things You Should Know

    Things You Should Know Your DCS Keyphone System There are a number of different Samsung keyphone systems each designated with the prefix ‘DCS.’ The original system is called sim- ply the ‘DCS.’ Other systems are designated DCS Compact II, DCS- 816, DCS-408 and DCS-408i.
  • Page 11: Call Indications

    Samsung DCS Keyset User Guide Lines from the telephone company are “ . lines.” Calls on these lines are referred to as “outside calls.” Your system can have individ- ual C.O. line keys—called Direct Trunk Selection ( keys—or DTS) lines may be assigned to groups. When they are in a group, you ac- cess a line by dialling an access code or pressing a route key.
  • Page 12: Speakerphone

    Internal calls, also called intercom calls, always appear on your CALL keys and always light green. You can have up to eight keys (or CALL up to five on Compact II systems), but two are recommended. Outside calls appear on individual keys, if these are assigned.
  • Page 13: Hot Keypad

    Samsung DCS Keyset User Guide through the speaker can be adjusted during a page announcement using the keys. (There are eight user-programmable levels VOLUME for ring, off-hook ring and handset volume, and 16 levels for speaker and background music volume.)
  • Page 14: Selecting Key Features Using Menus

    Error Tone—a continuous single-level tone indicates you have done something incorrectly and should try again. Note: Check with your system administrator for the correct tones on your keyset if you are outside of the UK. Selecting Key Features Using Menus In order to use any features that are not assigned to programmable keys, you can press the and then use the soft keys to select the required feature(s).
  • Page 15: System Access Codes

    Samsung DCS 1. Select one of the main menus, appropriate soft key. You select features in a menu using the soft keys. If there are more than three features in a menu—as indicated by the symbol ➔ displayed as the last character on the lower line of the dis- play—press the...
  • Page 16: Lcd 24B Keyset Layout

    LCD 24B Keyset Layout Labelling Programmable Keys Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. 32-CHARACTER DISPLAY Two lines with 16 characters each.
  • Page 17: Lcd 12B Keyset Layout

    Samsung DCS LCD 12B Keyset Layout Labelling Programmable Keys Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
  • Page 18: Lcd 6B Keyset Layout

    LCD 6B Keyset Layout Labelling Programmable Keys Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. 32-CHARACTER DISPLAY Two lines with 16 characters each HOLD KEY...
  • Page 19: Add-On Module (Aom) Layout

    Samsung DCS Add-On Module (AOM) Layout Note: The AOM cannot be used with a 408 or 408i system. PROGRAMMABLE KEY RED LED INDICATOR – 10 – Keyset User Guide...
  • Page 20: Outside Calls

    Press the SPEAKER access code. 2. Dial the telephone number. 3. Finish the call by replacing the handset or pressing the key. Note: You will receive No More Calls tone when you attempt to make a call and there is no key available for that line.
  • Page 21: Answering An Outside Call

    Sending a Flash While on an outside call, press the programmed flash to the telephone company. This is required for some custom calling features or CENTREX key to automatically answer on the speaker- key to disconnect your existing call, wait for dial use (e.g.
  • Page 22: Busy Line Queuing With Callback

    When the line becomes free the system will call you back. 2. Lift the handset or press the tone and dial the telephone number or speed dial number again. Note: • A callback will be cancelled if not answered within 30 seconds. If you have set a callback, your •...
  • Page 23: Internal Calls

    Samsung DCS Internal Calls Calling Other Extensions 1. Dial the extension number or group number. 2. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the extension you called is set for Voice An- nounce or Auto Answer.
  • Page 24: Voice Announce Mode

    Voice Announce Mode When another extension calls you, your keyset will sound a brief at- tention tone and you will hear the caller's announcement. 1. Press the ANS/RLS hands-free. Lift the handset to reply. 2. To finish the call, replace the handset or press the Note: To set Voice Announce mode, see Customising Your Keyset.
  • Page 25: Busy Extension Camp-On

    Samsung DCS Busy Extension Camp-On When you call another extension and receive a busy signal but you do not want to wait for a callback: 1. Press the CAMP Press the CAMP Dial 45. The called extension will receive off-hook ring tone repeated every few seconds and its first available green to indicate your call is waiting.
  • Page 26: Barge-In On An Extension

    Barge-in On An Extension The Barge-in feature allows you to barge in on a conversation cur- rently in progress at another extension. Barge-in is an optional feature and your keyset must be programmed to allow it to access this fea- ture.
  • Page 27: Call Processing

    Samsung DCS Call Processing System Hold • • • • When you are connected to a call, press the will go on hold and flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets.
  • Page 28: Consultation Hold

    If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. Consultation Hold When you are talking on an outside line and it is necessary to consult with another extension: 1. Press the TRSF placed on transfer hold.
  • Page 29: Transferring Calls

    Samsung DCS Transferring Calls You can transfer a call from your extension to another number in one of two ways. You can do a ‘screened’ transfer and inform the called party who is calling, or you can do a ‘blind’ (unscreened) transfer without notification.
  • Page 30: Transfer With Camp-On

    Transfer With Camp-On When you are transferring a call to another extension and you receive a busy signal, you may camp the call on to the extension. Simply hang up when you hear the busy signal. The called party will be alerted that a call is waiting for them.
  • Page 31: Conference Calls

    Samsung DCS Conference Calls You may connect up to five parties (you and four others) in a confer- ence call, in any combination of outside lines and internal extensions in any order. 1. While engaged in a conversation, press the...
  • Page 32: Forwarding Calls

    Forwarding Calls You can forward your calls to another extension, group of extensions or an external telephone number. Program a destination for the type of forwarding you want as shown below. If you have , and BUSY FWD NO ANSWER ture on.
  • Page 33: Forward No Answer

    Samsung DCS Forward No Answer To forward calls to another extension when you do not answer: 1. Dial 603 followed by the extension or group number. 2. When you receive confirmation tone and Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the key before you begin dialling.
  • Page 34: Forward To An External Number

    Forward To An External Number To forward outside calls to another outside number, you can use the key programmed on your keyset with the required FWD EXTERNAL external number to forward to. Simply press this key to set forward- ing (the lights and the message is displayed), and press it again to turn forwarding off.
  • Page 35 Samsung DCS Note: • Group numbers for each system type are: DCS and Compact II=01–20; 816=01–08; 408/408i=01–04. • A group pickup key can have an extender for a specific pickup group (see Add- ing Extenders to Key Assignments under Display Features).
  • Page 36: Dialling Features

    (see Things You Should Know). Speed Dialling You can dial a pre-programmed telephone number stored in the sys- tem-wide speed dial list of numbers (see note, below) or from your personal list of speed dial numbers (see Programming Personal Speed Dial Numbers, below).
  • Page 37: Programming Personal Speed Dial Numbers

    2. Dial a speed dial number (00–49). 3. Dial a line or line group access code. 4. Dial the telephone number to be stored (18 digits maximum). The number can include *, # and other special digits (see below). 5. Press the key to store the number.
  • Page 38: One-Touch Speed Dialling

    is used for pulse-to-tone conversion (“C”). If your system uses ro- tary (or pulse) dialling C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. is used to hide digits. You may want to hide some phone numbers so that they will not show in the display when you dial the speed dial number later.
  • Page 39: Last Number Redial

    If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER • The saved telephone number is stored in memory until you save another. • Redial does not apply to internal calls. key, then the CALL before you begin dialling.
  • Page 40: Chain Dialling

    Chain Dialling You can manually dial additional digits following a speed dial num- ber or chain as many speed dial numbers together as required. • After the first speed dial number is answered, press the again and dial another speed number digits following a speed dial number.
  • Page 41: Voice Dialler

    Samsung DCS Voice Dialler Voice Dialler allows you to record a voice pattern in a digital format and store it in an addressable location. When the Voice Dialler fea- ture is activated, it will identify, retrieve and process the associated stored data.
  • Page 42: Placing A Voice Dialler Call

    Placing a Voice Dialler Call 1. Lift the handset. 2. Press the key, if assigned, or dial 681. VDIAL 3. Speak the desired name carefully into the handset. If you are successful, the call will be placed. If you hear error tone, repeat the procedure.
  • Page 43: Paging And Messaging

    Samsung DCS Paging and Messaging Making An Internal Page To make an announcement through keyset speakers: 1. Lift the handset. 2. Press the PAGE Press the SCROLL Dial 55. 3. Dial the desired zone number 1, 2, 3 or 4. (If using a 408/408i system, dial 1 or 2 only.)
  • Page 44: All Page

    4. After the attention tone, make your announcement. Note: DCS-816, 408 and 408i systems have one external zone only (zone 5). If you have a separate cated key to dial the required zone number. PAGE All Page To page all designated keysets and external speakers at the same time: 1.
  • Page 45: Call Park And Page

    Samsung DCS Call Park and Page When you have a call for someone who is away from their desk, you can park the call and page the requested party. 1. While in conversation with the caller, press the signed) or the PAGE your extension.
  • Page 46: Cancelling Messages

    2. Hang up. The extensions in the group will flash. (Some phones have a special multi-function lamp which flashes. Standard telephones receive special dial tone as a message indication.) Note: • An extension can have up to five message indications. •...
  • Page 47: Programmed Messages

    Samsung DCS Note: • You can first view message indications and return them in the order you choose. See Viewing Message Indications under Display Features. • If the Hot Keypad feature has been turned off, you must first lift the handset or...
  • Page 48 To set a message: • • • • Dial 48 followed by a message code 01–20. To cancel this message: • • • • Dial 48 followed by 00. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the key before you begin dialling.
  • Page 49: Convenience Features

    Samsung DCS Convenience Features Do Not Disturb (DND) Use this feature when you want to block incoming calls to your key- set. You will still be able to make outgoing calls while in DND mode. • • • • While on-hook, press the key marked Press the programmed Dial 401.
  • Page 50: Mute

    Mute You can mute the handset transmitter or the microphone during any conversation so you cannot be heard. 1. Press the MUTE and ‘mute’ (lower case) is displayed. 2. To resume speaking, press the turns off and ‘ Background Music When a music source is supplied, you can listen to music through the speaker in your keyset.
  • Page 51: Answering The Doorphone

    Samsung DCS 3. Dial the time you want the alarm to sound. Enter the time as (hours and minutes) using a 24-hour clock. For example, HHMM 1430 is 2:30pm. 4. Dial 1 (TODAY) if you choose not to set the alarm.
  • Page 52: Calling The Doorphone/Room Monitor

    Calling the Doorphone/Room Monitor You can call the doorphone and listen to what is happening outside or in another room. • • • • Dial the extension number of the doorphone. You will be connected to the door phone and you can listen or have a conversation.
  • Page 53: Account Codes

    This will elimi- nate any momentary squeal. Account Codes When equipped with optional equipment, your Samsung DCS system allows calls to be charged to a specific account. You must have an key programmed on your keyset to use this feature.
  • Page 54: Off-Hook Voice Announcing (Ohva)

    To unlock your keyset: 1. While on-hook, press the 2. Dial your 4-digit extension passcode. 3. Dial 0 to set the keyset to Unlocked. 4. Press the key to store your selection. TRSF Note: • If Locked Out is selected, the •...
  • Page 55: In/Out Of Group

    Samsung DCS Receiving OHVA Calls If you receive an off-hook voice announcement, you will hear the an- nouncement in the handset receiver or over the keyset speaker while you are talking on your current call. • • • • Press the flashing current call on hold and allow you to talk to the announcing party.
  • Page 56 • • • • When you wish to return your extension to the group, press the key again. The key LED will light red. IN/OUT If you wish to exit/enter the group but you do not have an key: • • • • Dial 53 followed by the group number (e.g. 503), and then dial 0 to exit or 1 to enter the group Use the SCROLL...
  • Page 57: Customising Your Keyset

    Samsung DCS Customising Your Keyset Select Ring Tone You can select one of eight ring tones for your keyset. 1. While on-hook, press the 2. Dial a number 1–8 or press the hear each tone. 3. When you hear the tone that you want, press the Change Your Passcode By default, your extension passcode is 1234.
  • Page 58: Automatic Hold

    Automatic Hold While on an outside call, pressing a line key, route key or a flashing key will automatically put your call on hold and connect you to CALL the next call. This feature can be turned on or off at your keyset. 1.
  • Page 59: Key Confirmation Tone

    Samsung DCS Key Confirmation Tone You normally hear a short beep (confirmation tone) each time you press a key on the dial pad. This tone can be turned on or off. 1. While on-hook, press the 2. Dial 041 to turn tones on or 040 to turn tones off. (Or use the soft...
  • Page 60: Display Features

    Display Features Call Progress Displays During everyday call handling, your keyset display provides informa- tion that is helpful and, in some cases, invaluable in keeping you in- formed of what is happening and who is calling. In some cases you are prompted to take an action and in others you receive information on the call.
  • Page 61 Samsung DCS 1. Press the key and dial 104. TRSF 2. Enter the name using the dial keypad. Each press of a key selects a character. Pressing a different key moves the cursor to the next position. For example: if your name is “Joanne”, press 5 once to get the letter “J”;...
  • Page 62: Personal Speed Dial Names

    Personal Speed Dial Names Each personal speed dial number you create can have a name of up to 10 characters assigned to it. This name is used to select the speed dial bin when you use the Dial by Directory feature (see below). To pro- gram speed dial names: 1.
  • Page 63: Display Number Dialled

    Call Duration Timer The system can be set to time outside calls automatically. A few sec- onds after you dial a telephone number, the timer will appear in the display. (It appears immediately for incoming calls.) See Auto Timer, below.
  • Page 64: Call Cost

    1. When the keyset is idle, press the key and select SCROLL ing. The timer shows in the display. 2. Press the TIMER 3. Lift the handset and replace it. The display will return to normal. Note: If you attempt to start the timer manually while the automatic timer is on, the call duration time is restarted.
  • Page 65: Alarm Reminder Messages

    Samsung DCS Alarm Reminder Messages You can use the appointment reminder/alarm feature (refer to the Convenience Features section of this guide) and create a 16-character reminder message. When the alarm rings, your message will appear instead of the normal minder messages: 1.
  • Page 66 1. While on-hook, press the 2. Use the VOLUME When the key you require is displayed, press the right soft key. 3. Press the programmable key to which you want to add an ex- tender. 4. Enter the key extender. The following table shows the keys which can be assigned extenders, and the range of values allowed for each key according to system type.
  • Page 67: Calling Line Identification Presentation (Clip)

    Samsung DCS Calling Line Identification Presentation (CLIP) CLIP is information that can be displayed when a call is received at your keyset, normally the caller’s name or number. Note: CLIP is supported by 408i systems but not 408 systems. Selecting Your CLIP Display...
  • Page 68: Redialling A Saved Clip Number

    Redialling a Saved CLIP Number To redial a number that has been saved, press the Note: If the Hot Keypad feature has been turned off, you must lift the handset or press the key before you begin dialling. SPEAKER Storing a CLIP Number At any time during an incoming call that provides you can save the CLIP...
  • Page 69: Reviewing Past Clip Calls

    Samsung DCS 3. You can now answer the call by pressing the You can use the call. You can return to the idle condition by pressing the key. If you are on a call: 1. Press the INQIRE Press the...
  • Page 70: Lcr With Clear

    When you are making an outside call using Least Cost Routing (LCR) and you dial an incorrect digit, you can press the key and reenter the telephone number. You do not need to redial the access code for LCR again.
  • Page 71: Add-On Module

    Samsung DCS Keyset User Guide Add-On Module The add-on module (AOM) is used when you need more program- mable keys. The extra programmable keys are used exactly like those on your keyset. They can be programmed to be keys, line C.O.
  • Page 72: Personal Speed Dial Numbers

    Personal Speed Dial Numbers CODE NAME TELEPHONE NUMBER – 63 –...
  • Page 73 Samsung DCS Keyset User Guide – 64 –...
  • Page 74 – 65 –...
  • Page 75 Samsung DCS Changed System Access Codes Please enter the feature access codes configured for your system if different from the default codes printed on the back cover. CODE FEATURE Retrieve parked calls Put calls on and take calls off hold...
  • Page 76 SYSTEM ACCESS CODES DCS telephone systems have the following preset (default) feature access codes. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes.

This manual is also suitable for:

Dcs compact iiDcs-816Dcs-408Dcs-408iDcs-vip